“We found that our patients feel really comfortable texting us back. We’ve had fullon conversations with them using text, handling everything from medication refills to medical record requests.”

“It’s just a better way to communicate overall. Sometimes our patients are busy at work and can’t get to the phone, so texting enables them to respond when they can.”

“With Artera, we can make changes to broadcasts or automations, and they’re implemented instantly.”

“After the final automated question, we already have about 80 percent of the information we need for an appointment – almost everything.”

“Through the establishment and maintenance of a management system aligned to both the ISO 27001 and ISO 27701 standards, WELL has committed to a process that will perpetuate a virtuous cycle of continual improvement within the organization. The dedication and rigor with which WELL operates its management system ensure it …

“In this industry it takes longer to see benefits but with the no-show rates reduction, [Artera] has paid for itself several times over. The ROI is definitely there.”

"Patients respond better when they are communicated with in ways that work best for them. Collaboration among technology leaders to drive a consistent experience is the right thing to do for patients. By integrating with Artera Harmony, we are pleased to extend the reach of our solutions even further, to …

“In orthopedics, we are all about speed – we want to get people in and get people out quickly. Artera’s automations integrate seamlessly into our EMR and automate parts of our scheduling workflow. Automations to speed up the process, and EMR integrations to simplify our lives.”

“[With WELL] We’re now seeing around 700 telemedicine patients a month and have been able to ramp up our ability to see patients virtually.”

“I don’t think we could have made it through this past year without using Artera as our primary tool for communicating with patients because it made a lot of things possible.”

“What surprised me the most is that there were no surprises, it just happened naturally.”

“Wanted to get a tool that was really robust and propelled us into current times” compared to the old system that “was limited in capabilities.”

“This ultimately was about improving our text messaging system.”

“Able to quickly send out over 47,000 messages to inform patients of the poor air quality and to watch out for any relevant symptoms."

“Very few people answer their phones these days, and even fewer check their voicemails.”