“The value of this campaign is that it delivered a timely reminder for patients to come in for their mammography and made it easy for them to schedule their appointment.”

“They don’t have to sit and leave messages and wait for a phone call back. If they have a question, they text us and we respond back to it.”

“The data we are able to source provides us valuable insight into the patient experience. With it, we can measure the impact of our communication strategies, identify any issues or opportunities within individual departments, gauge patient engagement, and review historical data to inform our next steps in patient communication.”

“The staff would love for everyone to utilize the texting feature. It’s less burdensome, and it allows them to handle multiple patients almost simultaneously.”

“Managing the portal was quite cumbersome because it didn’t work directly with [our EHR] NextGen. Basically, it was just spitting out a report [of patient responses] that our staff would still have to review, then update in the IT system accordingly.”

“Our patients love (Artera). It’s overdue; we should have been on this a long time ago. Patients can do multiple things, send a text, and not have to be waiting around for a response.”

“We're always looking to move forward and expand to where it makes logical sense. Now it’s one of our better tools, and that’s for certain.”

“From conception to deployment, these campaigns came together so quickly – it really is so easy to learn Conversation Flows!”

“In this industry it takes longer to see benefits but with the no-show rates reduction, [Artera] has paid for itself several times over. The ROI is definitely there.”

“Through the establishment and maintenance of a management system aligned to both the ISO 27001 and ISO 27701 standards, WELL has committed to a process that will perpetuate a virtuous cycle of continual improvement within the organization. The dedication and rigor with which WELL operates its management system ensure it …

"Since the Spine Center has been using Artera, our no show rates have dropped dramatically patients don’t forget about their appointments. It’s been a win-win for patients and for our staff. I love Artera, it just works."

“Artera has transformed our patient communications. It has blended naturally and intuitively into our practice operations, and we actively look for ways to use it even more. Artera gives patients a choice they never had before, and they absolutely love it.”

“It’s naturally part of your workflow. It just immensely improves it.”

“Artera has been instrumental in helping us deploy timely communication to our scheduled patients with a digital agility we previously didn’t have.”

“Conversation Builder allowed us to screen our patients in a safe way, dramatically reducing further outbreaks, streamlining the patient experience, and reducing hundreds of hours of staff time on the phone. It has empowered us to effectively communicate with our patients and we’re continuing to explore new ways to use …