“The data we are able to source provides us valuable insight into the patient experience. With it, we can measure the impact of our communication strategies, identify any issues or opportunities within individual departments, gauge patient engagement, and review historical data to inform our next steps in patient communication.”

“Artera has given us a better way to talk to our patients, an easier, more efficient way to reach out to patients, and a better way to handle scheduling.”

“There were several benefits to adopting Artera ScheduleCare and Artera Intake and Payments, including vendor consolidation – one contract, one bill – knowing that our staff will continue to only use one platform to communicate with patients, keeping it efficient and secure, and for our patients, they would have a …

“In orthopedics, we are all about speed – we want to get people in and get people out quickly. Artera’s automations integrate seamlessly into our EMR and automate parts of our scheduling workflow. Automations to speed up the process, and EMR integrations to simplify our lives.”

“Many of our patients are using their cell phones as a lifeline during this pandemic. [Artera] allows us to reach our patients with essential information about COVID-19 and how to access testing and care through San Ysidro Health.”

"Health iPass is committed to simplifying the check-in process and payment workflow for patients. Integrating our communications via Artera Harmony accelerates this mission by delivering patients their relevant checkin and payment information via one trusted provider phone number, improving the overall patient experience."

“We're always looking to move forward and expand to where it makes logical sense. Now it’s one of our better tools, and that’s for certain.”

“With Artera, we can make changes to broadcasts or automations, and they’re implemented instantly.”

"Before, when the front desk took payment, staff had to manually enter it into the practice management system which was a multi-step process. Auto-posting patient payments in real-time is a huge win and saves on labor.”

"Artera is very easy to use and we are receiving a better response rate."

“[Artera] has given our staff the ability to reach out to patients who could not otherwise be reached by phone. Our patients feel like they’re being heard and it allows our staff to complete their work.”

“It has become abundantly clear that our population is not interested in remembering another login. Conversational messaging invites patients to respond via text to reschedule versus having to go into a completely different platform, which can act as an added barrier to care.”

“I think our relationship with them had gotten stale — we just didn’t feel like they were keeping up with the industry. Billing was a challenge, we could never get anyone to pick up the phone or get help, and the system was always changing.”

“Very few people answer their phones these days, and even fewer check their voicemails.”

“The staff would love for everyone to utilize the texting feature. It’s less burdensome, and it allows them to handle multiple patients almost simultaneously.”