"Health iPass is committed to simplifying the check-in process and payment workflow for patients. Integrating our communications via Artera Harmony accelerates this mission by delivering patients their relevant checkin and payment information via one trusted provider phone number, improving the overall patient experience."

“The staff would love for everyone to utilize the texting feature. It’s less burdensome, and it allows them to handle multiple patients almost simultaneously.”

“Implementing Artera really exceeded our expectations especially since it’s so easy to train a user on it. We haven’t had any problems so I think it was done really well.”

“Just walk into any waiting room. Everyone is on their phones, texting. With Artera, we are meeting them where they already are.”

“The ability to communicate back and forth, assuring patients that we are here for them both virtually and in-person is crucial as we continue to safely provide care in the midst of this pandemic.”

“Artera has given us a better way to talk to our patients, an easier, more efficient way to reach out to patients, and a better way to handle scheduling.”

"Artera is very easy to use and we are receiving a better response rate."

“[Artera] has given our staff the ability to reach out to patients who could not otherwise be reached by phone. Our patients feel like they’re being heard and it allows our staff to complete their work.”

“The investment is worth it. With a dedicated Artera team, we don’t just implement the technology and then forget about it - we constantly keep it fresh and updated with new best practices. We’re always using it, keeping it in the forefront of staff and continuing to iterate on our …

“I don’t think we could have made it through this past year without using Artera as our primary tool for communicating with patients because it made a lot of things possible.”

“What surprised me the most is that there were no surprises, it just happened naturally.”

“We found that our patients feel really comfortable texting us back. We’ve had fullon conversations with them using text, handling everything from medication refills to medical record requests.”

“Artera allows us to be more efficient in how we send out the RepuGen text surveys and achieve a higher response rate. Surveys are going out more quickly after the visits and now come from a number the patient will recognize. We are very pleased with the increased response rate.”

“For me, choosing the right vendor partner relies on looking well beyond the immediate business need at hand, or the transactional perspective, and instead, look to the full realm of possibilities and beyond.”

“Our partnership with [Artera] revolutionized the way we care for our patients – both inside our four walls and outside.”