“Patients were asking for it. You can get text messages from your hairstylist or veterinarian — the technology is clearly available — why not receive them from your doctor’s office?”

“[Artera] has given our staff the ability to reach out to patients who could not otherwise be reached by phone. Our patients feel like they’re being heard and it allows our staff to complete their work.”

“For me, choosing the right vendor partner relies on looking well beyond the immediate business need at hand, or the transactional perspective, and instead, look to the full realm of possibilities and beyond.”

“They don’t have to sit and leave messages and wait for a phone call back. If they have a question, they text us and we respond back to it.”

“Patients were complaining relentlessly about not being able to reach anyone. We weren’t available for patient needs."

“From an end-user perspective, everything feels like it’s a UNC Health experience and that’s where I think this is really unique.”

“Artera has set us apart. Our ability to directly communicate to patients in their preferred method is huge. It really makes a difference.”

“We get so many referrals completed in a day now because of Artera texting.”

“We are always thinking about how to improve communications with patients. They often contact our practice when they are at a low point, and we strive to make them feel heard and cared for.”

“[With WELL] We’re now seeing around 700 telemedicine patients a month and have been able to ramp up our ability to see patients virtually.”

"Since the Spine Center has been using Artera, our no show rates have dropped dramatically patients don’t forget about their appointments. It’s been a win-win for patients and for our staff. I love Artera, it just works."

“Artera has transformed our patient communications. It has blended naturally and intuitively into our practice operations, and we actively look for ways to use it even more. Artera gives patients a choice they never had before, and they absolutely love it.”

“It’s naturally part of your workflow. It just immensely improves it.”

“Artera has been instrumental in helping us deploy timely communication to our scheduled patients with a digital agility we previously didn’t have.”

“Conversation Builder allowed us to screen our patients in a safe way, dramatically reducing further outbreaks, streamlining the patient experience, and reducing hundreds of hours of staff time on the phone. It has empowered us to effectively communicate with our patients and we’re continuing to explore new ways to use …