"By automating the feedback process via Artera’s conversational messaging capabilities, we've been able to effortlessly generate new reviews, enhance our rating, and ultimately showcase the exceptional care we provide at Newton Clinic. With the valuable insights we continue to gather, we're able to further improve our services, ensuring our patients …

“They love (Artera)! It’s one of those things that, if it went away, I think we would have very unhappy patients.”

“It was amazing to see that nearly all of our patients (96%) took advantage of Artera to coordinate their care. The platform clearly fills a major gap in the ideal customer experience.”

“Through the establishment and maintenance of a management system aligned to both the ISO 27001 and ISO 27701 standards, WELL has committed to a process that will perpetuate a virtuous cycle of continual improvement within the organization. The dedication and rigor with which WELL operates its management system ensure it …

“We're always looking to move forward and expand to where it makes logical sense. Now it’s one of our better tools, and that’s for certain.”

“The value of this campaign is that it delivered a timely reminder for patients to come in for their mammography and made it easy for them to schedule their appointment.”

“Patients were asking for it. You can get text messages from your hairstylist or veterinarian — the technology is clearly available — why not receive them from your doctor’s office?”

“What we found is that seniors text more than people believe, especially those who are moving here to retire from other areas.”

“There were several benefits to adopting Artera ScheduleCare and Artera Intake and Payments, including vendor consolidation – one contract, one bill – knowing that our staff will continue to only use one platform to communicate with patients, keeping it efficient and secure, and for our patients, they would have a …

“Very few people answer their phones these days, and even fewer check their voicemails.”

“It’s just a better way to communicate overall. Sometimes our patients are busy at work and can’t get to the phone, so texting enables them to respond when they can.”

“The ability to communicate back and forth, assuring patients that we are here for them both virtually and in-person is crucial as we continue to safely provide care in the midst of this pandemic.”

“The investment is worth it. With a dedicated Artera team, we don’t just implement the technology and then forget about it - we constantly keep it fresh and updated with new best practices. We’re always using it, keeping it in the forefront of staff and continuing to iterate on our …

“It’s been life-changing. Artera has definitely given us a competitive advantage to continue in this industry.”

“We were looking for a more up-to-date patient engagement tool. We needed more timely communication with patients.”