84 Artera Testimonials

“We’ve discovered that people can’t ignore text messages; it’s just ingrained in us. Often they are surprised that they have a balance at all, even though we had mailed statements and called multiple times.”

“Through the establishment and maintenance of a management system aligned to both the ISO 27001 and ISO 27701 standards, WELL has committed to a process that will perpetuate a virtuous cycle of continual improvement within the organization. The dedication and rigor with which WELL operates its management system ensure it will continue to excel as its compliance program grows and evolves.”

“Implementing Artera really exceeded our expectations especially since it’s so easy to train a user on it. We haven’t had any problems so I think it was done really well.”

“It’s just a better way to communicate overall. Sometimes our patients are busy at work and can’t get to the phone, so texting enables them to respond when they can.”

"Artera is very easy to use and we are receiving a better response rate."

“[Artera] has given our staff the ability to reach out to patients who could not otherwise be reached by phone. Our patients feel like they’re being heard and it allows our staff to complete their work.”

“After the final automated question, we already have about 80 percent of the information we need for an appointment – almost everything.”

“We are always thinking about how to improve communications with patients. They often contact our practice when they are at a low point, and we strive to make them feel heard and cared for.”

“The ability to communicate back and forth, assuring patients that we are here for them both virtually and in-person is crucial as we continue to safely provide care in the midst of this pandemic.”

"Patients respond better when they are communicated with in ways that work best for them. Collaboration among technology leaders to drive a consistent experience is the right thing to do for patients. By integrating with Artera Harmony, we are pleased to extend the reach of our solutions even further, to help healthcare providers increase patient engagement and payment rates - with as little friction as possible."

“Wanted to get a tool that was really robust and propelled us into current times” compared to the old system that “was limited in capabilities.”

“This ultimately was about improving our text messaging system.”

“Able to quickly send out over 47,000 messages to inform patients of the poor air quality and to watch out for any relevant symptoms."

“Artera has given us a better way to talk to our patients, an easier, more efficient way to reach out to patients, and a better way to handle scheduling.”

“They don’t have to sit and leave messages and wait for a phone call back. If they have a question, they text us and we respond back to it.”