“What surprised me the most is that there were no surprises, it just happened naturally.”

“What we found is that seniors text more than people believe, especially those who are moving here to retire from other areas.”

“The investment is worth it. With a dedicated Artera team, we don’t just implement the technology and then forget about it - we constantly keep it fresh and updated with new best practices. We’re always using it, keeping it in the forefront of staff and continuing to iterate on our …

“Implementing Artera was the best decision Mountain View Medical Center made all year.”

“We’ve discovered that people can’t ignore text messages; it’s just ingrained in us. Often they are surprised that they have a balance at all, even though we had mailed statements and called multiple times.”

“Staff are so appreciative to be able to communicate with our patients like this. This has streamlined their workflow, it has lightened their workload, and they don’t feel as pressured by the end of the day.”

“We’re able to contact more patients this way, but it also takes a lot of frustration off the patients’ end, just knowing that they’re able to get their questions or concerns answered in a timely fashion and don’t have to be on hold.”

“We would have to try to contact every single patient at the very last minute. It’s incredibly disruptive to try to get ahold of that many patients."

“Artera allows us to be more efficient in how we send out the RepuGen text surveys and achieve a higher response rate. Surveys are going out more quickly after the visits and now come from a number the patient will recognize. We are very pleased with the increased response rate.”

“[With WELL] We’re now seeing around 700 telemedicine patients a month and have been able to ramp up our ability to see patients virtually.”

“Just walk into any waiting room. Everyone is on their phones, texting. With Artera, we are meeting them where they already are.”

“Our staff adapted to using Artera pretty quickly and realized that it was much easier to text a patient than it was to call them.”

“Artera has given us a better way to talk to our patients, an easier, more efficient way to reach out to patients, and a better way to handle scheduling.”

"Health iPass is committed to simplifying the check-in process and payment workflow for patients. Integrating our communications via Artera Harmony accelerates this mission by delivering patients their relevant checkin and payment information via one trusted provider phone number, improving the overall patient experience."

“They love (Artera)! It’s one of those things that, if it went away, I think we would have very unhappy patients.”