“Through the establishment and maintenance of a management system aligned to both the ISO 27001 and ISO 27701 standards, WELL has committed to a process that will perpetuate a virtuous cycle of continual improvement within the organization. The dedication and rigor with which WELL operates its management system ensure it …

"Before, when the front desk took payment, staff had to manually enter it into the practice management system which was a multi-step process. Auto-posting patient payments in real-time is a huge win and saves on labor.”

“We saw the world moving away from outdated manual calls toward real-time messaging, which fosters more meaningful and impactful interactions."

“WELL’s security program is particularly impressive, and security has clearly been a primary focus since the company’s beginning. WELL has made sure to consider the end-to-end data flow process, and they’ve conscientiously deployed all the necessary controls to best address safety, privacy, and potential risk.”

“It has become abundantly clear that our population is not interested in remembering another login. Conversational messaging invites patients to respond via text to reschedule versus having to go into a completely different platform, which can act as an added barrier to care.”

“I think our relationship with them had gotten stale — we just didn’t feel like they were keeping up with the industry. Billing was a challenge, we could never get anyone to pick up the phone or get help, and the system was always changing.”

"Artera has brought a new era of patient communication in healthcare, revolutionizing the industry. It recognizes that integrating multiple partners into the network is crucial for true transformation; therefore, the company has assembled an extensive partner ecosystem to deliver the most comprehensive patient communication solutions available."

“WELL is one of those rare solutions that makes the patient care experience better without breaking the bank. The operational efficiency that WELL unlocks makes it a financial win- win, which is a breath of fresh air!”

“From conception to deployment, these campaigns came together so quickly – it really is so easy to learn Conversation Flows!”

“It was amazing to see that nearly all of our patients (96%) took advantage of Artera to coordinate their care. The platform clearly fills a major gap in the ideal customer experience.”

“With the consumerization of healthcare, our patients now have more power than ever before. Artera allows us to focus on retaining them, making them happy, and most importantly focusing on our core competency.”

“Wanted to get a tool that was really robust and propelled us into current times” compared to the old system that “was limited in capabilities.”

“This ultimately was about improving our text messaging system.”

“Able to quickly send out over 47,000 messages to inform patients of the poor air quality and to watch out for any relevant symptoms."

“Implementing Artera was the best decision Mountain View Medical Center made all year.”