"Artera is very easy to use and we are receiving a better response rate."

“What we found is that seniors text more than people believe, especially those who are moving here to retire from other areas.”

“[Artera] has given our staff the ability to reach out to patients who could not otherwise be reached by phone. Our patients feel like they’re being heard and it allows our staff to complete their work.”

“[With WELL] We’re now seeing around 700 telemedicine patients a month and have been able to ramp up our ability to see patients virtually.”

“Implementing Artera really exceeded our expectations especially since it’s so easy to train a user on it. We haven’t had any problems so I think it was done really well.”

“We’ve found that Artera is fairly intuitive, allowing us to quickly get things done and efficiently communicate with our patients.”

“The data we are able to source provides us valuable insight into the patient experience. With it, we can measure the impact of our communication strategies, identify any issues or opportunities within individual departments, gauge patient engagement, and review historical data to inform our next steps in patient communication.”

“It has become abundantly clear that our population is not interested in remembering another login. Conversational messaging invites patients to respond via text to reschedule versus having to go into a completely different platform, which can act as an added barrier to care.”

“I think our relationship with them had gotten stale — we just didn’t feel like they were keeping up with the industry. Billing was a challenge, we could never get anyone to pick up the phone or get help, and the system was always changing.”

"Artera’s platform is a highly effective means for reaching individuals with relevant and appropriate education from WebMD. Together, we are closing that gap to ensure providers can present patients with the most relevant information, based on the point in their care journey."

“We are always thinking about how to improve communications with patients. They often contact our practice when they are at a low point, and we strive to make them feel heard and cared for.”

“Just walk into any waiting room. Everyone is on their phones, texting. With Artera, we are meeting them where they already are.”

“The value of this campaign is that it delivered a timely reminder for patients to come in for their mammography and made it easy for them to schedule their appointment.”

“They don’t have to sit and leave messages and wait for a phone call back. If they have a question, they text us and we respond back to it.”

“Patients were complaining relentlessly about not being able to reach anyone. We weren’t available for patient needs."