“Our partnership with [Artera] revolutionized the way we care for our patients – both inside our four walls and outside.”

"Since the Spine Center has been using Artera, our no show rates have dropped dramatically patients don’t forget about their appointments. It’s been a win-win for patients and for our staff. I love Artera, it just works."

“We saw the world moving away from outdated manual calls toward real-time messaging, which fosters more meaningful and impactful interactions."

“The staff would love for everyone to utilize the texting feature. It’s less burdensome, and it allows them to handle multiple patients almost simultaneously.”

“Managing the portal was quite cumbersome because it didn’t work directly with [our EHR] NextGen. Basically, it was just spitting out a report [of patient responses] that our staff would still have to review, then update in the IT system accordingly.”

“Our patients love (Artera). It’s overdue; we should have been on this a long time ago. Patients can do multiple things, send a text, and not have to be waiting around for a response.”

“I don’t think we could have made it through this past year without using Artera as our primary tool for communicating with patients because it made a lot of things possible.”

“What surprised me the most is that there were no surprises, it just happened naturally.”

“We found that our patients feel really comfortable texting us back. We’ve had fullon conversations with them using text, handling everything from medication refills to medical record requests.”

“They love (Artera)! It’s one of those things that, if it went away, I think we would have very unhappy patients.”

“In orthopedics, we are all about speed – we want to get people in and get people out quickly. Artera’s automations integrate seamlessly into our EMR and automate parts of our scheduling workflow. Automations to speed up the process, and EMR integrations to simplify our lives.”

“It has become abundantly clear that our population is not interested in remembering another login. Conversational messaging invites patients to respond via text to reschedule versus having to go into a completely different platform, which can act as an added barrier to care.”

“I think our relationship with them had gotten stale — we just didn’t feel like they were keeping up with the industry. Billing was a challenge, we could never get anyone to pick up the phone or get help, and the system was always changing.”

“The Artera platform has helped us mitigate employee burnout. Staff can now cross over from the phones to the Artera platform to restimulate and reignite them.”

“Many of our patients are using their cell phones as a lifeline during this pandemic. [Artera] allows us to reach our patients with essential information about COVID-19 and how to access testing and care through San Ysidro Health.”