“Patients were complaining relentlessly about not being able to reach anyone. We weren’t available for patient needs."

“Patients were asking for it. You can get text messages from your hairstylist or veterinarian — the technology is clearly available — why not receive them from your doctor’s office?”

“It has become abundantly clear that our population is not interested in remembering another login. Conversational messaging invites patients to respond via text to reschedule versus having to go into a completely different platform, which can act as an added barrier to care.”

“Just walk into any waiting room. Everyone is on their phones, texting. With Artera, we are meeting them where they already are.”

“Very few people answer their phones these days, and even fewer check their voicemails.”

“It’s hard enough to be a patient – we want to make their experience with us as positive and seamless as possible.”

“It really helped to have the same shared vision. Partnerships are built by continuous effort. Organizationally, you have to eliminate the walls between IT and the business – we’re all in this together.”

“It’s just a better way to communicate overall. Sometimes our patients are busy at work and can’t get to the phone, so texting enables them to respond when they can.”

“From conception to deployment, these campaigns came together so quickly – it really is so easy to learn Conversation Flows!”

"Artera is very easy to use and we are receiving a better response rate."

“[Artera] has given our staff the ability to reach out to patients who could not otherwise be reached by phone. Our patients feel like they’re being heard and it allows our staff to complete their work.”

“From an end-user perspective, everything feels like it’s a UNC Health experience and that’s where I think this is really unique.”

“Artera has set us apart. Our ability to directly communicate to patients in their preferred method is huge. It really makes a difference.”

“We get so many referrals completed in a day now because of Artera texting.”

"Health iPass is committed to simplifying the check-in process and payment workflow for patients. Integrating our communications via Artera Harmony accelerates this mission by delivering patients their relevant checkin and payment information via one trusted provider phone number, improving the overall patient experience."