“It’s just a better way to communicate overall. Sometimes our patients are busy at work and can’t get to the phone, so texting enables them to respond when they can.”

"Before, when the front desk took payment, staff had to manually enter it into the practice management system which was a multi-step process. Auto-posting patient payments in real-time is a huge win and saves on labor.”

“They love (Artera)! It’s one of those things that, if it went away, I think we would have very unhappy patients.”

“We saw the world moving away from outdated manual calls toward real-time messaging, which fosters more meaningful and impactful interactions."

“With Artera, we can make changes to broadcasts or automations, and they’re implemented instantly.”

“The investment is worth it. With a dedicated Artera team, we don’t just implement the technology and then forget about it - we constantly keep it fresh and updated with new best practices. We’re always using it, keeping it in the forefront of staff and continuing to iterate on our …

"Artera has brought a new era of patient communication in healthcare, revolutionizing the industry. It recognizes that integrating multiple partners into the network is crucial for true transformation; therefore, the company has assembled an extensive partner ecosystem to deliver the most comprehensive patient communication solutions available."

“[With WELL] We’re now seeing around 700 telemedicine patients a month and have been able to ramp up our ability to see patients virtually.”

“The Artera platform has helped us mitigate employee burnout. Staff can now cross over from the phones to the Artera platform to restimulate and reignite them.”

“We are always thinking about how to improve communications with patients. They often contact our practice when they are at a low point, and we strive to make them feel heard and cared for.”

“Many of our patients are using their cell phones as a lifeline during this pandemic. [Artera] allows us to reach our patients with essential information about COVID-19 and how to access testing and care through San Ysidro Health.”

“From an end-user perspective, everything feels like it’s a UNC Health experience and that’s where I think this is really unique.”

“Artera has set us apart. Our ability to directly communicate to patients in their preferred method is huge. It really makes a difference.”

“We get so many referrals completed in a day now because of Artera texting.”

“Artera has given us a better way to talk to our patients, an easier, more efficient way to reach out to patients, and a better way to handle scheduling.”