“The staff would love for everyone to utilize the texting feature. It’s less burdensome, and it allows them to handle multiple patients almost simultaneously.”

“Wanted to get a tool that was really robust and propelled us into current times” compared to the old system that “was limited in capabilities.”

“What surprised me the most is that there were no surprises, it just happened naturally.”

“They love (Artera)! It’s one of those things that, if it went away, I think we would have very unhappy patients.”

“Our staff adapted to using Artera pretty quickly and realized that it was much easier to text a patient than it was to call them.”

“We want to make it very easy for families to communicate with us and we know that bidirectional texting is important to them. I think as we start rolling this all out, that’s how our families are going to really want to communicate with us.”

“First, we had to get everybody to understand what each needed and what each could provide, but once we had that straightened out, this kind of integration went very smoothly.”

“Offering the electronic tool as an alternative to human interaction supports patient and family preference and adds value to our organization.”

“There is system awareness now that transportation is a patient need. And because of this data, we’re making headway on closing these gaps by asking questions earlier in the workflow, upon scheduling.”

“It has become abundantly clear that our population is not interested in remembering another login. Conversational messaging invites patients to respond via text to reschedule versus having to go into a completely different platform, which can act as an added barrier to care.”

“I think our relationship with them had gotten stale — we just didn’t feel like they were keeping up with the industry. Billing was a challenge, we could never get anyone to pick up the phone or get help, and the system was always changing.”

“The Artera platform has helped us mitigate employee burnout. Staff can now cross over from the phones to the Artera platform to restimulate and reignite them.”

“WELL is one of those rare solutions that makes the patient care experience better without breaking the bank. The operational efficiency that WELL unlocks makes it a financial win- win, which is a breath of fresh air!”

“Very few people answer their phones these days, and even fewer check their voicemails.”

“Another year has gone by and it’s almost time for [name] to come in for their Well-Child Exam. [Dr. name] is looking forward to seeing them! If you would like to schedule an appt please provide us with days/times that work best for you."