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“Our QA evaluation forms now include ‘Auto-fail’ questions – if either of these compliance-related questions score as a ‘fail,’ those calls are automatically assigned to the appropriate supervisor for review, evaluation and Coaching.”
"With VPI we can now quickly and efficiently retrieve and send more call recordings as .WAV files to our clients, improving customer service and increasing revenues while doing so."
Swift Shift helps large enterprises improve sales and profitability. Swift Shift mobile application allows employees, floating pools and agencies to apply for understaffed shifts and managers to fill understaffed shifts …
KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, …
HireBetter is a national recruiting firm working directly with leaders of high-growth companies to build game-changing teams. HireBetter unlocks growth through the power of strategic talent planning and recruiting. They …
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