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“We email calls to the DA's office frequently … we have four supervisors in our dispatch responsible for pulling calls when it's needed. They can do that so much faster now … the speed and capabilities of the VPI system are phenomenally different from the old system.”
“We appreciate the instant retrieval feature of the VPI system. With our previous recorder, we had to jump through hoops in order to locate a particular record – it would take an agent between ten minutes to half an hour to retrieve a call, with VPI it is a matter of seconds.”
Swift Shift helps large enterprises improve sales and profitability. Swift Shift mobile application allows employees, floating pools and agencies to apply for understaffed shifts and managers to fill understaffed shifts in minutes. Swift Shift optimizes the use of labor ensuring the best employee is put in front of the customer. Use Swift Shift to communicate with your workforce on the go - streamlined communication with your employees means fast responses so shifts are covered on time, every time. Gain a boost to productivity by helping your managers spend less time filling understaffed shifts and more time focusing on your customers.
KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, she/said" scenarios; provides data protection and security; and equips contact center professionals with the tools to improve their operational performance and deliver better customer service to their customers. Today KnoahSoft solutions are used in leading financial, telecommunications, government, BPO and healthcare enterprises and call center organizations throughout the world.
Atoss are shaping working environments to the benefit of companies, employees and society. They are paving the way to working environments that are more creative, more intelligent and more humane. At the same time, they are revolutionizing the interaction of cost efficiency and humanity. This vision of a human economy drives and motivates them. Since more than 30 years ATOSS has ranked as a trendsetter and key player in the workforce management market. Every day, ATOSS solutions are making significant contributions towards higher value creation and greater competitive strengths for around 6,500 customers. At the same time, they are enabling the implementation of employee-oriented working time concepts, thereby ensuring greater job satisfaction – meanwhile in more than 40 countries worldwide
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