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“It was critical to Frontier that the VPI system be very reliable, easy to maintain, and extremely flexible to handle the expected growth of the company. We have been using the VPI system for a few years now and it has not let us down.”
“We email calls to the DA's office frequently … we have four supervisors in our dispatch responsible for pulling calls when it's needed. They can do that so much faster now … the speed and capabilities of the VPI system are phenomenally different from the old system.”
Swift Shift helps large enterprises improve sales and profitability. Swift Shift mobile application allows employees, floating pools and agencies to apply for understaffed shifts and managers to fill understaffed shifts in minutes. Swift Shift optimizes the use of labor ensuring the best employee is put in front of the customer. Use Swift Shift to communicate with your workforce on the go - streamlined communication with your employees means fast responses so shifts are covered on time, every time. Gain a boost to productivity by helping your managers spend less time filling understaffed shifts and more time focusing on your customers.
KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, she/said" scenarios; provides data protection and security; and equips contact center professionals with the tools to improve their operational performance and deliver better customer service to their customers. Today KnoahSoft solutions are used in leading financial, telecommunications, government, BPO and healthcare enterprises and call center organizations throughout the world.
Paycor, a Paychex company, offers a comprehensive, flexible HR software platform with seamless third-party integration capabilities. The cloud-based solution delivers powerful analytics through COR Leadership Insights, robust talent development tools, and highly configurable technology that adapts to support specific industry needs and business requirements. The platform unifies employee data into a single source of truth while streamlining workflows and eliminating administrative burdens. Customers benefit from Paycor's intuitive user interface and mobile-first design while gaining access to Paychex's deep compliance expertise and advisory services. Leaders can transform routine workforce data into strategic intelligence that improves team performance and drives better business decisions. From simplifying payroll administration with unlimited earnings codes and custom cycles to enhancing the employee experience through self-service features, Paycor provides the technology and guidance organizations need to navigate workforce challenges. Nearly 800,000 customers nationwide trust Paycor + Paychex to help them solve problems and achieve their goals.
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