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"VPI gives us consistency in managing quality and reduces the complexity of reporting. It’s now all in one place!"
"We recently implemented VPI's new call monitoring and agent evaluation tool that offers actionable insight into customer interactions, and which is helping to populate the product and support knowledgebase. We record 100% of our phone calls, and randomly capture 10% of agents' screen interactions to see how they navigate through …
Swift Shift helps large enterprises improve sales and profitability. Swift Shift mobile application allows employees, floating pools and agencies to apply for understaffed shifts and managers to fill understaffed shifts …
KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, …
Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using …
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