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"The implementation of the VPI Empower suite has changed the way we monitor quality and provide feedback to our agents. It saves time, energy, and even paper. The team at VPI provided the support and insight to make the installation and set-up easy and quick. Couldn't be happier."
"VPI CAPTURE's recording software reliably records all of our calls. We love the fact that the software interface is the same for recording, search and playback of both IP and TDM calls. We are very happy with the system and would highly recommend it to anyone."
Swift Shift helps large enterprises improve sales and profitability. Swift Shift mobile application allows employees, floating pools and agencies to apply for understaffed shifts and managers to fill understaffed shifts in minutes. Swift Shift optimizes the use of labor ensuring the best employee is put in front of the customer. Use Swift Shift to communicate with your workforce on the go - streamlined communication with your employees means fast responses so shifts are covered on time, every time. Gain a boost to productivity by helping your managers spend less time filling understaffed shifts and more time focusing on your customers.
KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, she/said" scenarios; provides data protection and security; and equips contact center professionals with the tools to improve their operational performance and deliver better customer service to their customers. Today KnoahSoft solutions are used in leading financial, telecommunications, government, BPO and healthcare enterprises and call center organizations throughout the world.
JAMS is the only job scheduling system built on a .NET framework. JAMS is the first enterprise job scheduling system that can be leveraged by both IT Operations Personnel and Application Developers. With its roots in Windows, JAMS also supports running processes across a variety of operating systems (UNIX, Linux, System i, OpenVMS, etc.) and applications (SAP, SQL, Oracle, PeopleSoft, Symitar, Ecometry, etc.)
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