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“Our QA evaluation forms now include ‘Auto-fail’ questions – if either of these compliance-related questions score as a ‘fail,’ those calls are automatically assigned to the appropriate supervisor for review, evaluation and Coaching.”
"We recently implemented VPI's new call monitoring and agent evaluation tool that offers actionable insight into customer interactions, and which is helping to populate the product and support knowledgebase. We record 100% of our phone calls, and randomly capture 10% of agents' screen interactions to see how they navigate through …
Swift Shift helps large enterprises improve sales and profitability. Swift Shift mobile application allows employees, floating pools and agencies to apply for understaffed shifts and managers to fill understaffed shifts …
KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
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