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"We soon realized that VPI was the only system that would give us the flexibility to grow at our own pace – without forcing us to replace the entire system in order to add additional recording channels or integrate new technologies.”
"With VPI we can now quickly and efficiently retrieve and send more call recordings as .WAV files to our clients, improving customer service and increasing revenues while doing so."
Swift Shift helps large enterprises improve sales and profitability. Swift Shift mobile application allows employees, floating pools and agencies to apply for understaffed shifts and managers to fill understaffed shifts in minutes. Swift Shift optimizes the use of labor ensuring the best employee is put in front of the customer. Use Swift Shift to communicate with your workforce on the go - streamlined communication with your employees means fast responses so shifts are covered on time, every time. Gain a boost to productivity by helping your managers spend less time filling understaffed shifts and more time focusing on your customers.
KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, she/said" scenarios; provides data protection and security; and equips contact center professionals with the tools to improve their operational performance and deliver better customer service to their customers. Today KnoahSoft solutions are used in leading financial, telecommunications, government, BPO and healthcare enterprises and call center organizations throughout the world.
StaffBridge Technology is the only comprehensive, vendor-neutral workforce management solution of its kind. Their proprietary technology seamlessly integrates scheduling and credential management for core, PRN/float pool and agency staff into one platform. Consolidated workforce data drives transparency through real-time analytics allowing you to maximize utilization of internal and PRN/float pool staff, monitor overtime and optimize agency spend.
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