"In addition to saving over 300,000 waiting minutes,the intelligent callback management system helped us achieve more cost-efficient planning for several departments, as well as a significant increase in customer satisfaction."
"We are simply thrilled and so are our customers! We launched virtualQ together with Transcom during this challenging time. As a result, we can now provide the best service even during peak periods."
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
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