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virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world.
"Waiting times are the most common reason for complaints. With virtualQ, the solution is to use efficient routing and intelligent solutions to reduce hold times and thereby increase customer loyalty."
“With virtualQ, we were able to maintain our availability despite a sharp increase in call volume. In addition, our intra-day peaks were smoothed out, which simplified planning in the contact …
"We are simply thrilled and so are our customers! We launched virtualQ together with Transcom during this challenging time. As a result, we can now provide the best service even …
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