virtualQ

Read 20 virtualQ reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose virtualQ as their

virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world.

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  • 20 Testimonials View
  • 13 Case Studies View
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Customer Rating Review Score based on 41 reference ratings
4.8/5.0 (41)

20Testimonials

  • "Thanks to virtualQ’s expertise in data science & machine learning, we were able to integrate an innovative and straightforward voice solution into our service. We can now use the valuable …

    Ralf Stoltz Manager Customer Development

  • "Due to the great results we have been able to achieve in health insurance, our colleagues in other areas are already clamoring for our solution."

    Emmanuel Bächli Head of Customer and Intermediary Service

  • "We started with some smaller projects, but have now also started using virtualQ on some of our larger accounts with over 1000 agents handling two million customer contacts. That’s because …

    Anton Schenk Chief Digital Officer
19 more testimonials currently locked

13 Case Studies

  • A 20% higher reachability plus enthusiastic cooperation partners due to practical callback …

    Axel Hager Head of Customer Care

  • 40% less workload for customer service representatives through the introduction of automation …

    Ralf Stoltz Manager Customer Development

  • Controlled continuous peaks and intra-day management even during the energy supplier’s settlement …

    Kevin Weiß Customer service LVN
12 more case studies currently locked

Additional virtualQ Information & Resources

Read virtualQ Reviews, Testimonials & Customer References from 20 real virtualQ customers.

Browse virtualQ Case Studies, Customer Success Stories, & Customer References from 13 businesses that use virtualQ.

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