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virtualQ

Read 20 virtualQ reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose virtualQ as their Queue Management Software

virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world.

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Customer Rating Review Score based on 189 reference ratings
4.8/5.0 (189)

20Testimonials

  • "Waiting times are the most common reason for complaints. With virtualQ, the solution is to use efficient routing and intelligent solutions to reduce hold times and thereby increase customer loyalty."

    Roberto Monosi Head of Customer Care

  • "It has become possible to plan and achieve our goals again - despite these challenging times for the energy sector."

    Veit Manke Client Service Manager

  • "During periods of high call load, offering a callback function allows us to spread the volume out to less busy periods, avoiding long waiting times for customers."

    Enrico Oswald Head of Customer Service
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13 Case Studies

  • State-of-the-art customer experience & call management – with added sales success

    Michael Glitza Head of Customer Service Department

  • The mission to increase service levels and provide superior customer service – …

    Christian Heuser Quality Management Officer

  • Impeccable reachability and high quality of service – even during peak hours

    Emmanuel Bächli Head of Customer and Intermediary Service
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Additional virtualQ Information & Resources

Read virtualQ Reviews, Testimonials & Customer References from 20 real virtualQ customers.

Browse virtualQ Case Studies, Customer Success Stories, & Customer References from 13 businesses that use virtualQ.

FeaturedCustomers has 2,024,771+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.