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virtualQ

Read 20 virtualQ reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose virtualQ as their Queue Management Software

virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world.

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Customer Rating Review Score based on 228 reference ratings
4.7/5.0 (228)

20Testimonials

  • "We have a lot of customers who, using this callback service for the first time, were a bit surprised at how well it works - and now wouldn’t want to …

    Grit Hoeckh Head of Customer Service

  • "Especially during busy seasonal peaks such as Easter or Christmas, virtualQ is a good solution for us. Implementation went smoothly and without complications; our cooperation is very transparent."

    Sven Hämmerling Projektmanager Customer Intelligence & CRM

  • "The most rewarding aspect of using virtualQ is the reaction of our customers’ reaction to this option, which is overwhelmingly ; it is very positive. Satisfied customers increase brand loyalty …

    Christian Heuser Quality Management Officer
19 more testimonials currently locked

13 Case Studies

  • Guaranteeing excellent customer service at all times – with an increasing contact …

    Roberto Monosi Head of Customer Care

  • The mission to increase service levels and provide superior customer service – …

    Christian Heuser Quality Management Officer

  • Up to 10% more reachability & better balanced agent utilization despite seasonal …

    Sven Hämmerling Projektmanager Customer Intelligence & CRM
12 more case studies currently locked

Additional virtualQ Information & Resources

Read virtualQ Reviews, Testimonials & Customer References from 20 real virtualQ customers.

Browse virtualQ Case Studies, Customer Success Stories, & Customer References from 13 businesses that use virtualQ.

FeaturedCustomers has 2,101,129+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.