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virtualQ Case Studies

  • Guaranteeing excellent customer service at all times – with an increasing contact volume and more than 185,000 satisfied customers

  • Up to 10% more reachability & better balanced agent utilization despite seasonal call influxes

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  • Genesys
    Reference Rating
    4.7 / 5.0
    Customer References 1,425 total
    About

    Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …

  • Qminder
    Reference Rating
    4.7 / 5.0
    Customer References 123 total
    About

    Save your customers from the frustration of waiting and crowded lobbies. Decrease wait time by 50% and increase CSAT up to 97%. Qminder helps service locations deliver a superior waiting …

  • Oracle Service Cloud
    Reference Rating
    4.8 / 5.0
    Customer References 243 total
    About

    Oracle Service Cloud solutions powering exceptional customer experiences across the web, contact center, knowledge, policy automation, and in-person field service. Differentiate your brand by developing lasting, profitable relationships with unified …

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