“With virtualQ, we were able to maintain our availability despite a sharp increase in call volume. In addition, our intra-day peaks were smoothed out, which simplified planning in the contact center and saved our customers waiting time.”
"If a customer gets stuck using their Yello app, instead of giving them a traditional hotline number, we offer them a convenient appointment booking service to resolve their issue – this is how we combine digitalization with solving individual customer problems."
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