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"With virtualQ, we were not only able to optimize our processes, but also significantly improve the service experience for our customers."
“With virtualQ, we were able to maintain our availability despite a sharp increase in call volume. In addition, our intra-day peaks were smoothed out, which simplified planning in the contact center and saved our customers waiting time.”
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Queue-it is the leading developer of virtual waiting room services to control website and app traffic surges by offloading visitors to an online queue. Its powerful SaaS platform enables online …
Zipporah Ltd is an established and award winning supplier of digital business solutions to the public and private sectors. Their systems cover a wealth of applications, including E-Bookings, E-Commerce, Queue …
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