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"The biggest challenge was that the three service centers had different partners with their own telecommunication solutions, which were not compatible with each other. Therefore, the requirement was to implement everything completely web-based and to bring all three service centers under one umbrella."
"It is important for us to have a partner who understands that it is not only about handling calls, but also about e-mails, video and chat requests!"
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics …
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