355 Verint Systems Testimonials

"Impact 360 is an important tool for accurately determining the service levels our agents are giving our customers."

"Verint scored higher than other vendors in almost every criteria we assessed. The people, the support and the technology are all first-rate. The case management functionality, for example, enables the bank to “close the feedback loop” by automatically opening cases for branch managers for follow-up with the customer based on survey responses and immediate action is taken – IT doesn’t need to be involved."

"Agents were fumbling. Customers were taking over control of the call. We reacted quickly to provide agents with call-control tips to make sure they could quickly get to customers' needs."

"By addressing key issues such as hold times and repeat calling, Verint Speech Analytics enables us to streamline the customer journey and unlock operational benefits for the business."

"Verint Speech Analytics and Verint Customer Feedback has really helped us strengthen communication channels and enabled the customer service team to be a true partner to the business."

"Workforce optimization is not about the software or the vendor. It’s about bringing people and processes together. Verint Workforce Optimization enables us to knock down barriers across lines of business and drive best practices across the enterprise."

"When we invested in Verint Back-Office Workforce Optimization, we set a goal of 10 percent improvement in operational efficiencies. We saw a gain of almost five percent after 180 days, eight percent after a year, and fully realized our goal in just 18 months."

"Verint Workforce Optimization has helped us create a holistic management and reporting structure across our entire customer service operations both contact centers and back office to drive operational efficiencies and improve the customer experience."

"Verint is helping the grocer personalize, automate, and effectively manage its multiple customer service processes and associated customer journeys."

"Thanks to Verint Engagement Management we are able to provide a unified approach to the customer experience across a number of different channels."

"Keeping a pulse on our operations and proactively engaging our customers is paramount to our success. Verint’s software enables us to make better business decisions by providing access to critical customer information."

"Productivity and effectiveness is the holy grail of back-office operations. Verint solutions have given us the visibility and actionable intelligence we need to increase productivity and response time on student applications and inquiries."

"Technology innovations such as the Verint platform are paving the way for the transition and creating new capabilities beyond what was possible with yesterday’s analog systems."

"Using Audiolog Insight Center, we can search for and play recordings both audio and screens directly from the desktop, enabling us to more efficiently and accurately reconstruct events."

"We were impressed with the results we achieved with our teller project and decided to use Verint Strategic Desktop and Process Analytics to help us evaluate our platform time standards. We are also piloting the solution in our back office too."