346 Verint Systems Testimonials

“We view workforce planning as an ever-evolving process. We’re always trying to anticipate what the business will need from us tomorrow, or a year from now, and position our operations to meet those needs. Verint has played an instrumental part in us being able to do that. Without Verint Workforce Management, we would not have been able to expand into our back-office areas as quickly or as extensively as we did.”

“We gained complete insight into process inefficiencies, true volumes, skills, capacity, and demand by the second. We use this unrivalled insight to improve performance and more effectively plan and balance workloads. For the first time, the leadership team felt empowered.”

"Impact 360 is now a permanent part of our armoury for realising excellence in customer service whilst also satisfying the regulators."

"All call center disciplines can greatly benefit from Verint’s speech analytics and the insight the solution provides.”

"By addressing key issues such as hold times and repeat calling, Verint Speech Analytics enables us to streamline the customer journey and unlock operational benefits for the business."

"Verint Speech Analytics and Verint Customer Feedback has really helped us strengthen communication channels and enabled the customer service team to be a true partner to the business."

"Workforce optimization is not about the software or the vendor. It’s about bringing people and processes together. Verint Workforce Optimization enables us to knock down barriers across lines of business and drive best practices across the enterprise."

"When we invested in Verint Back-Office Workforce Optimization, we set a goal of 10 percent improvement in operational efficiencies. We saw a gain of almost five percent after 180 days, eight percent after a year, and fully realized our goal in just 18 months."

"Verint Workforce Optimization has helped us create a holistic management and reporting structure across our entire customer service operations both contact centers and back office to drive operational efficiencies and improve the customer experience."

"Verint is helping the grocer personalize, automate, and effectively manage its multiple customer service processes and associated customer journeys."

"Thanks to Verint Engagement Management we are able to provide a unified approach to the customer experience across a number of different channels."

"Keeping a pulse on our operations and proactively engaging our customers is paramount to our success. Verint’s software enables us to make better business decisions by providing access to critical customer information."

"Productivity and effectiveness is the holy grail of back-office operations. Verint solutions have given us the visibility and actionable intelligence we need to increase productivity and response time on student applications and inquiries."

"Technology innovations such as the Verint platform are paving the way for the transition and creating new capabilities beyond what was possible with yesterday’s analog systems."

"Using Audiolog Insight Center, we can search for and play recordings both audio and screens directly from the desktop, enabling us to more efficiently and accurately reconstruct events."