346 Verint Systems Testimonials

"Verint Financial Compliance takes the complexity out of our compliance. We are faced with new regulations and an expanded scope of data and channels to capture and monitor. Using Verint, we can fulfil our regulatory requirements, make our Skype for Business communications fully compliant and streamline processes for our team."

"We were impressed with the results we achieved with our teller project and decided to use Verint Strategic Desktop and Process Analytics to help us evaluate our platform time standards. We are also piloting the solution in our back office too."

“Our employees also benefit from using Verint. Previously, our loan officers in real estate lending didn’t have an easy way to request leave or see their schedules. Now, they’re able to easily adjust their schedules through Verint Workforce Management request management functionality. We’ve seen an increase in satisfaction because they feel like they have more control over their day-to-day productivity and their schedule.”

"With our workforce management solution from Verint, we were able to move our stores away from complicated, manual spreadsheets to simple and easy forecasting and scheduling. Verint helped us understand the capabilities already built into the software and how best to capitalize on those features and functionalities. Once we learned to trust the system, it really helped us improve our operations."

"All call center disciplines can greatly benefit from Verint’s speech analytics and the insight the solution provides.”

"By addressing key issues such as hold times and repeat calling, Verint Speech Analytics enables us to streamline the customer journey and unlock operational benefits for the business."

"Verint Speech Analytics and Verint Customer Feedback has really helped us strengthen communication channels and enabled the customer service team to be a true partner to the business."

"Workforce optimization is not about the software or the vendor. It’s about bringing people and processes together. Verint Workforce Optimization enables us to knock down barriers across lines of business and drive best practices across the enterprise."

"When we invested in Verint Back-Office Workforce Optimization, we set a goal of 10 percent improvement in operational efficiencies. We saw a gain of almost five percent after 180 days, eight percent after a year, and fully realized our goal in just 18 months."

"Verint Workforce Optimization has helped us create a holistic management and reporting structure across our entire customer service operations both contact centers and back office to drive operational efficiencies and improve the customer experience."

"Verint is helping the grocer personalize, automate, and effectively manage its multiple customer service processes and associated customer journeys."

"Thanks to Verint Engagement Management we are able to provide a unified approach to the customer experience across a number of different channels."

"Keeping a pulse on our operations and proactively engaging our customers is paramount to our success. Verint’s software enables us to make better business decisions by providing access to critical customer information."

"Productivity and effectiveness is the holy grail of back-office operations. Verint solutions have given us the visibility and actionable intelligence we need to increase productivity and response time on student applications and inquiries."

"Technology innovations such as the Verint platform are paving the way for the transition and creating new capabilities beyond what was possible with yesterday’s analog systems."