346 Verint Systems Testimonials

“There are always a lot of unknowns, questions, and new insights to navigate. We wanted to create a place for members to collaborate and for us to understand what issues they needed help with. Verint Community gave us flexibility, numerous customization options, and a range of intuitive tools that made managing our community and elevating the user experience easier.”

“We view workforce planning as an ever-evolving process. We’re always trying to anticipate what the business will need from us tomorrow, or a year from now, and position our operations to meet those needs. Verint has played an instrumental part in us being able to do that. Without Verint Workforce Management, we would not have been able to expand into our back-office areas as quickly or as extensively as we did.”

"Verint has improved our cameras, the recording process, and image quality. Everyone has found the system easy to use and now, we can have everything at our fingertips in a single system and interface, which is incredibly beneficial from a manpower and training perspective."

"With Verint Enterprise Feedback Management, we have the flexibility to personalise our online surveys, as well as brand each survey we conduct on behalf of other Royal Colleges and specialty societies. This, combined with other functionality, such as enabling respondents to jump to sections that are relevant and skip sections that aren’t, have helped us increase the census response rate in recent years."

"Verint PSIM software allows any city, especially a highly populated one, to provide proactive response and keen situation awareness to public safety and first responders."

"Impact 360 Workforce Optimization not only helps us deliver better service, but also reduce costs, conserve resources, and please our employees. It’s a home run for our business."

"The Verint solutions are extremely reliable. We’ve been able to maximize the lifecycle of our surveillance system and demonstrate long-term return-on-investment to our leadership team."

"Our technology business has benefited greatly by leveraging the omni-channel capabilities of Verint Knowledge Management. By integrating our process, equipment, and customer knowledge into all of our daily interactions, we are able to provide a more efficient and improved customer experience to all of our global partners."

"Verint’s solution was the driving force in our approach to managing a quality assurance program. The software allows us to continuously reinvent ourselves not just in meeting our customers’ expectations, but in going beyond their expectations."

"Verint’s IP video solution is proving to be an impactful part of our focus, helping us meet important security objectives."

"The ability to get technical issues resolved quickly during implementation was impressive."

"The architecture is very open so we’ve been able to use our existing analog cameras, transmitters, and controllers until they reach end of life."

"Verint solutions are designed to be used for security as well as business optimization. As our company grows, we will look at opportunities to add new technologies that help our leaders deliver value to the entire business."

"With Verint’s workforce engagement solutions, we more fully understand what’s driving calls and why. From this, we can more effectively address trends and issues, eliminate roadblocks, and simplify and automate processes to deliver the best possible customer experience."

"One of the major benefits of Verint Speech Analytics has been our improved ability to assess and address customer satisfaction and dissatisfaction."