346 Verint Systems Testimonials

"Because of the flexibility and configurability of the Verint engagement management solutions, Wheatley Group is well positioned for future growth."

“The flexible Verint Verba software is easy to manage and it’s a very robust platform. Our audit and compliance teams can easily look through calls via the web interface without the need to disturb IT. Moreover, the solution also supports both Cisco and Skype for Business.”

"When we talk to Verint customers about why they chose the vendor, many of them specifically cited the unification of its WFO suite. Verint has knitted together all of the tools brands need to manage their customer service organizations into a unified whole."

"With Verint Enterprise Feedback Management, we have the flexibility to personalise our online surveys, as well as brand each survey we conduct on behalf of other Royal Colleges and specialty societies. This, combined with other functionality, such as enabling respondents to jump to sections that are relevant and skip sections that aren’t, have helped us increase the census response rate in recent years."

"Verint PSIM software allows any city, especially a highly populated one, to provide proactive response and keen situation awareness to public safety and first responders."

"Impact 360 Workforce Optimization not only helps us deliver better service, but also reduce costs, conserve resources, and please our employees. It’s a home run for our business."

"The Verint solutions are extremely reliable. We’ve been able to maximize the lifecycle of our surveillance system and demonstrate long-term return-on-investment to our leadership team."

"Our technology business has benefited greatly by leveraging the omni-channel capabilities of Verint Knowledge Management. By integrating our process, equipment, and customer knowledge into all of our daily interactions, we are able to provide a more efficient and improved customer experience to all of our global partners."

"Verint’s solution was the driving force in our approach to managing a quality assurance program. The software allows us to continuously reinvent ourselves not just in meeting our customers’ expectations, but in going beyond their expectations."

"Verint’s IP video solution is proving to be an impactful part of our focus, helping us meet important security objectives."

"The ability to get technical issues resolved quickly during implementation was impressive."

"The architecture is very open so we’ve been able to use our existing analog cameras, transmitters, and controllers until they reach end of life."

"Verint solutions are designed to be used for security as well as business optimization. As our company grows, we will look at opportunities to add new technologies that help our leaders deliver value to the entire business."

"With Verint’s workforce engagement solutions, we more fully understand what’s driving calls and why. From this, we can more effectively address trends and issues, eliminate roadblocks, and simplify and automate processes to deliver the best possible customer experience."

"One of the major benefits of Verint Speech Analytics has been our improved ability to assess and address customer satisfaction and dissatisfaction."