346 Verint Systems Testimonials

"At Contact Leeds, we’re committed to adding value to the Council’s service offering. This project shows how, working with a specialist contact centre technology provider like Verint Witness Actionable Solutions, we can create solutions that in addition to their initial operational cost savings can unlock significant longer term added value for the Council."

“Flexjobs has named 5CA as one of the market leaders in working from home. It reports, ‘For digital nomads and individuals who prefer to work from home, the dynamic, international company maintains a WFH program through which it offers flexible schedules, the freedom to live anywhere, and various work-life benefits."

“The flexible Verint Verba software is easy to manage and it’s a very robust platform. Our audit and compliance teams can easily look through calls via the web interface without the need to disturb IT. Moreover, the solution also supports both Cisco and Skype for Business.”

"Verint PSIM software allows any city, especially a highly populated one, to provide proactive response and keen situation awareness to public safety and first responders."

"Impact 360 Workforce Optimization not only helps us deliver better service, but also reduce costs, conserve resources, and please our employees. It’s a home run for our business."

"The Verint solutions are extremely reliable. We’ve been able to maximize the lifecycle of our surveillance system and demonstrate long-term return-on-investment to our leadership team."

"Our technology business has benefited greatly by leveraging the omni-channel capabilities of Verint Knowledge Management. By integrating our process, equipment, and customer knowledge into all of our daily interactions, we are able to provide a more efficient and improved customer experience to all of our global partners."

"Verint’s solution was the driving force in our approach to managing a quality assurance program. The software allows us to continuously reinvent ourselves not just in meeting our customers’ expectations, but in going beyond their expectations."

"Verint’s IP video solution is proving to be an impactful part of our focus, helping us meet important security objectives."

"The ability to get technical issues resolved quickly during implementation was impressive."

"The architecture is very open so we’ve been able to use our existing analog cameras, transmitters, and controllers until they reach end of life."

"Verint solutions are designed to be used for security as well as business optimization. As our company grows, we will look at opportunities to add new technologies that help our leaders deliver value to the entire business."

"With Verint’s workforce engagement solutions, we more fully understand what’s driving calls and why. From this, we can more effectively address trends and issues, eliminate roadblocks, and simplify and automate processes to deliver the best possible customer experience."

"One of the major benefits of Verint Speech Analytics has been our improved ability to assess and address customer satisfaction and dissatisfaction."

"With our workforce management solution from Verint, we were able to move our stores away from complicated, manual spreadsheets to simple and easy forecasting and scheduling. Verint helped us understand the capabilities already built into the software and how best to capitalize on those features and functionalities. Once we learned to trust the system, it really helped us improve our operations."