346 Verint Systems Testimonials

"Impact 360 Workforce Optimization not only helps us deliver better service, but also reduce costs, conserve resources, and please our employees. It’s a home run for our business."

"As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternatives."

“The feedback from agents on Verint TimeFlex Bot is probably the most positive we’ve seen within our contact centers for a long time. We’ve always been quite attuned to why people wanted to make changes and providing that approval process for them to be able to do so. But this has really shifted to empowering employees to drive the changes that suit them, but also help the business.”

"Since implementing Impact 360, VSP Vision Care has improved its contact center handle times, CSR availability, and shift scheduling. We’ve also saved about $3 million dollars in the first year alone."

"Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system – even those with no direct customer contact."

"For agents on the phone, we had to make it easy for them to find the right information while effectively continuing conversations with customers. We took this into account by writing the knowledge content in a specific way. For example, we used bullet points and short sentences to make content easier to find, digestible, and actionable."

"We’re very satisfied with the results we’ve seen so far with Verint Workforce Management. Now we can easily balance workloads, helping to reduce costs from overstaffing and overtime."

"Being able to gain a deeper understanding of our customers’ needs and their expectations has allowed us to improve our customer journey, identify training needs, and improve operational efficiencies. Verint Speech Analytics enables us to identify and react to any technological issues quickly, resulting in an improved experience for our customers."

"The deployment of Verint Workforce Management in our back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving our skill coverage and flexibility to ultimately improve the customer experience and turnaround times.”

"Verint Speech Analytics is an adaptive tool that can be used in so many different ways – from helping understand the big picture in terms of trends to uncovering opportunities for associate coaching."

"Previously, it took days every month to develop, send, and analyse a survey. Now, one person can get all the data in less than 30 minutes."

"As a total package Verint cameras, Verint EdgeVMS Vid-Center, Verint EdgeVR and Verint EdgeVMS Op-Center all work well together. We have been fortunate enough not to experience glitches or bugs in our daily use of the entire system."

"Verint has an extensive workforce engagement suite that all integrates together. The software is highly configurable and rock solid very resilient, self-healing, and reliable. I can honestly say that Verint is the one vendor I have the least amount of problems with and the solutions require the least amount of babying. Plus, if there is a problem, the Verint alarm modules alert me before it becomes a real issue."

"Our mission is to protect our assets in the most efficient and cost effective manner possible."

"Customer experience and customer focus go hand in hand. Verint solutions are helping our organization gain the insight we need to execute our customer-centric strategies more effectively."