346 Verint Systems Testimonials

"Verint plays a vital role in helping to convert website traffic into new customers, consolidate market leadership, and increase trust."

“Verint is helping to steer AXA to an agile, adaptive future. By innovating faster, we are driving new insights, elevating CX, and lowering our customer engagement costs.”

"Coaching is more efficient. Our coaches have more time for evaluation and the agents take their evaluation questionnaires with them straight from the meeting. This facilitates more intensive and more active training."

"Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system – even those with no direct customer contact."

"For agents on the phone, we had to make it easy for them to find the right information while effectively continuing conversations with customers. We took this into account by writing the knowledge content in a specific way. For example, we used bullet points and short sentences to make content easier to find, digestible, and actionable."

"We’re very satisfied with the results we’ve seen so far with Verint Workforce Management. Now we can easily balance workloads, helping to reduce costs from overstaffing and overtime."

"Being able to gain a deeper understanding of our customers’ needs and their expectations has allowed us to improve our customer journey, identify training needs, and improve operational efficiencies. Verint Speech Analytics enables us to identify and react to any technological issues quickly, resulting in an improved experience for our customers."

"The deployment of Verint Workforce Management in our back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving our skill coverage and flexibility to ultimately improve the customer experience and turnaround times.”

"Verint Speech Analytics is an adaptive tool that can be used in so many different ways – from helping understand the big picture in terms of trends to uncovering opportunities for associate coaching."

"Previously, it took days every month to develop, send, and analyse a survey. Now, one person can get all the data in less than 30 minutes."

"As a total package Verint cameras, Verint EdgeVMS Vid-Center, Verint EdgeVR and Verint EdgeVMS Op-Center all work well together. We have been fortunate enough not to experience glitches or bugs in our daily use of the entire system."

"Verint has an extensive workforce engagement suite that all integrates together. The software is highly configurable and rock solid very resilient, self-healing, and reliable. I can honestly say that Verint is the one vendor I have the least amount of problems with and the solutions require the least amount of babying. Plus, if there is a problem, the Verint alarm modules alert me before it becomes a real issue."

"Our mission is to protect our assets in the most efficient and cost effective manner possible."

"Customer experience and customer focus go hand in hand. Verint solutions are helping our organization gain the insight we need to execute our customer-centric strategies more effectively."

"With Verint Enterprise Feedback Management, we have the flexibility to personalise our online surveys, as well as brand each survey we conduct on behalf of other Royal Colleges and specialty societies. This, combined with other functionality, such as enabling respondents to jump to sections that are relevant and skip sections that aren’t, have helped us increase the census response rate in recent years."