"As a third-party administrator of long-term care insurance, our business needs require a full-time recording solution. Impact 360 Recording, operating in our Cisco telephony environment, helps us meet our recording, archival, and retrieval needs, saving both time and money."

“Verint Messaging has enabled a streamlined, straight-forward process to unite all our messaging channels within one agent workspace, as well as integrate these interactions with our other customer support systems. We now have comprehensive insights on our social support to help us continue to improve the customer experience for both …

"Applying the concept of workforce optimization to a sales force is a natural evolution, but was a relatively new application when we initiated this program. Sales per FTE per day were the initial metrics we used to focus on sales. We have since refined our measurements to include the quality …

"Right now we only have 20 cameras, but once we move beyond the 60 to 80 mark, we plan to take advantage of the additional security management and analytics capabilities that Verint offers."

"Impact 360 Recording has had a dramatic effect on our business processes. Using the intelligence captured from this technology, we are able to solve critical business issues by reviewing calls and focusing on solutions that work."

"As standard requests no longer pose a challenge to most agents, we, as coaches, enjoy the more difficult cases, because they bring a lot to the training. With side-by-side monitoring, you sometimes had to wait a long time to find a relevant transaction, or you might just be unlucky that …

"The system’s superior level of granularity and intelligence enables us to significantly differentiate ourselves when it comes to delivering value-added services."

"In terms of our original planning and scheduling need, the Impact 360 Workforce Management solution has more than met our requirements. It has really made a difference by allowing us to move towards an entirely new level of help desk capability and performance."

"Nextiva Transit has allowed us to revolutionize the way we approach and manage security by providing high quality images from multiple camera views and increased storage capabilities. Verint’s integrated solution provides the high quality, color images that help us identify, arrest and prosecute offenders."

"We recognised that as the initial customer touch point, the NULD contact centre had a major role in helping the business to achieve these objectives."

"Royal & SunAlliance and its customers have welcomed the elimination of the proposal forms and paper-based, direct debit mandates previously required. Furthermore, there is no longer any risk that the process will grind to a halt because customers fail to return signed policy proposal forms."

"We wanted a reliable system that would make it easy to locate and replay calls, with an architecture designed to support future enhancements. We chose Verint® Witness Actionable Solutions® because it is the most innovative, forward-looking company, with the best overall solution."

"We’re not going to let the boundaries of sales, service, and support constrain us. We’re taking an enterprise approach to our quality and calibration processes, and we want them to be uniform across Sage North America. Verint’s Calibrating Quality for Consistency workshop provided us with the foundation we needed to …

"Since implementing Impact 360, VSP Vision Care has improved its contact center handle times, CSR availability, and shift scheduling. We’ve also saved about $3 million dollars in the first year alone."

"Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system – even those with no direct customer contact."