346 Verint Systems Testimonials

"Previously, it took days every month to develop, send, and analyse a survey. Now, one person can get all the data in less than 30 minutes."

"By connecting Verint Speech Analytics with Verint Real-Time Agent Assist, we can now shift gears more quickly and provide a better service because the available data can now be used optimally in conversations."

“Startek delivers world-class CX by delivering insights that enable a more positive experience to be delivered for our clients’ customers. By leveraging Verint Speech Analytics, we derive actionable insights from the majority of calls, understanding agent challenges and customer trends in almost real time.”

"The issues were not relegated to the building’s interior. For example, there were long lines outside to buy tickets, which immediately started the guest experience off on the wrong foot."

"Right now we only have 20 cameras, but once we move beyond the 60 to 80 mark, we plan to take advantage of the additional security management and analytics capabilities that Verint offers."

"Impact 360 Recording has had a dramatic effect on our business processes. Using the intelligence captured from this technology, we are able to solve critical business issues by reviewing calls and focusing on solutions that work."

"As standard requests no longer pose a challenge to most agents, we, as coaches, enjoy the more difficult cases, because they bring a lot to the training. With side-by-side monitoring, you sometimes had to wait a long time to find a relevant transaction, or you might just be unlucky that day and find none. Now, we can do intelligent searches within all recordings, which saves a lot of time and makes training more effective."

"The system’s superior level of granularity and intelligence enables us to significantly differentiate ourselves when it comes to delivering value-added services."

"In terms of our original planning and scheduling need, the Impact 360 Workforce Management solution has more than met our requirements. It has really made a difference by allowing us to move towards an entirely new level of help desk capability and performance."

"Nextiva Transit has allowed us to revolutionize the way we approach and manage security by providing high quality images from multiple camera views and increased storage capabilities. Verint’s integrated solution provides the high quality, color images that help us identify, arrest and prosecute offenders."

"We recognised that as the initial customer touch point, the NULD contact centre had a major role in helping the business to achieve these objectives."

"Royal & SunAlliance and its customers have welcomed the elimination of the proposal forms and paper-based, direct debit mandates previously required. Furthermore, there is no longer any risk that the process will grind to a halt because customers fail to return signed policy proposal forms."

"We wanted a reliable system that would make it easy to locate and replay calls, with an architecture designed to support future enhancements. We chose Verint® Witness Actionable Solutions® because it is the most innovative, forward-looking company, with the best overall solution."

"We’re not going to let the boundaries of sales, service, and support constrain us. We’re taking an enterprise approach to our quality and calibration processes, and we want them to be uniform across Sage North America. Verint’s Calibrating Quality for Consistency workshop provided us with the foundation we needed to help take these processes to the next level."

"Applying the concept of workforce optimization to a sales force is a natural evolution, but was a relatively new application when we initiated this program. Sales per FTE per day were the initial metrics we used to focus on sales. We have since refined our measurements to include the quality of each sale and the customer service benefits of the program."