"All call center disciplines can greatly benefit from Verint’s speech analytics and the insight the solution provides.”

"It’s the tool we needed to link quality with productivity to optimize our overall performance."

"By addressing key issues such as hold times and repeat calling, Verint Speech Analytics enables us to streamline the customer journey and unlock operational benefits for the business."

"There are plenty of do-it-yourself survey tools on the market, but we were looking for an enterprise-grade solution to serve as the critical foundation for our commercial research offerings. Verint Enterprise Feedback Management checked off all the boxes."

"To ensure the safety of those traveling through the tunnels we have to be able see what’s happening in real time at any given moment, and video surveillance is the best way for us to do that."

"Verint has improved our cameras, the recording process, and image quality. Everyone has found the system easy to use and now, we can have everything at our fingertips in a single system and interface, which is incredibly beneficial from a manpower and training perspective."

"The level of detail from the surveys using Verint Enterprise Feedback Management supports greater efficiencies and improves the overall quality of our recruiting program."

"Because of the flexibility and configurability of the Verint engagement management solutions, Wheatley Group is well positioned for future growth."

"Verint scored higher than other vendors in almost every criteria we assessed. The people, the support and the technology are all first-rate. The case management functionality, for example, enables the bank to “close the feedback loop” by automatically opening cases for branch managers for follow-up with the customer based on …

"The right knowledge delivered at the right time is critical to a successful interaction. We also believe the key to engaging customers effectively is to empower the employees who serve them. Verint Knowledge Management puts the right information at CSDs’ fingertips as they need it, enabling them to focus on …

"Verint Knowledge Management gives us the flexibility to configure and maintain step-by-step diagnostic processes. Seamless integration with our Siebel CRM system ensures the CSRs have a real-time view of the customer profile which is used to drive and suggest content to our users. And in situations where we can’t fix …

"We’re very pleased with Verint’s Telligent Community solution offer. It makes connections between people who, before now, would not have crossed paths without significant effort."

"Verint plays a vital role in helping to convert website traffic into new customers, consolidate market leadership, and increase trust."

"Always being available for our current and potential clients and providing them with quality service or products that they are interested in really matters to us."

"We are very excited about Verint’s advances in automation. Customer engagement automation is a key part of our strategy to better serve our customers and we believe it’s also important for any organization looking to drive customer engagement excellence."