346 Verint Systems Testimonials

“Startek delivers world-class CX by delivering insights that enable a more positive experience to be delivered for our clients’ customers. By leveraging Verint Speech Analytics, we derive actionable insights from the majority of calls, understanding agent challenges and customer trends in almost real time.”

“Verint helped us change how we work and engage with our employees in a remote working environment. This was particularly important as we nearly doubled our contact center seat capacity during the pandemic.”

"Previously, it took days every month to develop, send, and analyse a survey. Now, one person can get all the data in less than 30 minutes."

"Perhaps most valuable to us is Verint’s incredible 24x7 support of its solution. When I call the support number, I know my call will be answered in seconds and I’ll quickly have an answer to my question."

"Such operability and ease of use is another advantage of Impact 360 Speech Analytics. Overall, the solution matches our business concepts and operations extremely well."

"There are plenty of do-it-yourself survey tools on the market, but we were looking for an enterprise-grade solution to serve as the critical foundation for our commercial research offerings. Verint Enterprise Feedback Management checked off all the boxes."

"To ensure the safety of those traveling through the tunnels we have to be able see what’s happening in real time at any given moment, and video surveillance is the best way for us to do that."

"Verint has improved our cameras, the recording process, and image quality. Everyone has found the system easy to use and now, we can have everything at our fingertips in a single system and interface, which is incredibly beneficial from a manpower and training perspective."

"The level of detail from the surveys using Verint Enterprise Feedback Management supports greater efficiencies and improves the overall quality of our recruiting program."

"Because of the flexibility and configurability of the Verint engagement management solutions, Wheatley Group is well positioned for future growth."

"Verint scored higher than other vendors in almost every criteria we assessed. The people, the support and the technology are all first-rate. The case management functionality, for example, enables the bank to “close the feedback loop” by automatically opening cases for branch managers for follow-up with the customer based on survey responses and immediate action is taken – IT doesn’t need to be involved."

"The right knowledge delivered at the right time is critical to a successful interaction. We also believe the key to engaging customers effectively is to empower the employees who serve them. Verint Knowledge Management puts the right information at CSDs’ fingertips as they need it, enabling them to focus on the customer, rather than searching for information. The ultimate outcome is consistent, accurate answers to customers’ technical enquiries across all channels – and a superior service experience."

"Verint Knowledge Management gives us the flexibility to configure and maintain step-by-step diagnostic processes. Seamless integration with our Siebel CRM system ensures the CSRs have a real-time view of the customer profile which is used to drive and suggest content to our users. And in situations where we can’t fix the issue remotely, we can automatically instigate a field service request for resolution in the customer’s home."

"We’re very pleased with Verint’s Telligent Community solution offer. It makes connections between people who, before now, would not have crossed paths without significant effort."

"Verint plays a vital role in helping to convert website traffic into new customers, consolidate market leadership, and increase trust."