346 Verint Systems Testimonials

“Using Verint ForeSee, we’re constantly optimizing our site and monitoring the pulse of consumers. If we notice a dip in our satisfaction scores, we need to look at that. It’s our barometer for our monthly management calls. Going into a meeting with a gut feeling about what’s happening holds no weight. It’s great to have the Verint ForeSee data to fall back on.”

"Verint Back-office Operations helped make a single, virtual queue environment a reality, enabling us to forecast and balance workloads across sites — reducing downtime and improving productivity."

"We recognised that as the initial customer touch point, the NULD contact centre had a major role in helping the business to achieve these objectives."

"We are very excited about Verint’s advances in automation. Customer engagement automation is a key part of our strategy to better serve our customers and we believe it’s also important for any organization looking to drive customer engagement excellence."

"When we talk to Verint customers about why they chose the vendor, many of them specifically cited the unification of its WFO suite. Verint has knitted together all of the tools brands need to manage their customer service organizations into a unified whole."

"Verint Work Manager has not only had a positive impact on efficiency, but has given my team managers a far more holistic view of how we are achieving at any given time. This helps us work together better as a team despite being across three sites."

"With the city of Niterói rapidly changing and growing every day, it was important we find a solution that would not only help keep our citizens safe, our police force protected and our crime levels down, but that would allow various agencies to work together to monitor day-to-day activities, as well as special events and security situations within the city. Verint has given us the tools we need to fight crime 24 hours per day, 365 days per year."

"Verint's IVA handles our complexities, creates great experiences and provides a positive business impact."

"Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way."

"Verint is one of the giants of the industry."

“Verint is integrated into our world in many ways. In addition to providing us with robust solutions, the collaboration with Verint and our corporate security team is highly valued. Verint isn’t just a vendor, they are a business partner.”

"This innovative new service was achieved through real-time operational management analytics and has resulted in an exceptional level of service for our customers."

"The eg solution manages work, people, and end-to-end processes wherever they are undertaken. The technology is making a vital difference at Wesleyan, ensuring we deliver great service every time and at a lower operational cost."

"By adopting the eg operational management methodology, we kept the team focused, and enabled them to achieve the objectives set for each day."

"Eg helps our team managers to optimise the use of their resources to achieve excellent customer outcomes."