“Automated Quality Management is an innovative way to gain insights that would be difficult – potentially impossible – to achieve by randomly sampling small numbers of interactions and evaluating them against inwardly focused metrics and processes.”

"In addition to advanced features such as PCI compliance, Yorkshire Water benefits by using Impact 360 to help unlock significant productivity savings within the business."

“Verint Work Allocation Bot within Verint Operations Manager checked all our boxes, and Verint Desktop and Process Analytics was a bonus. To know where people were spending their time was for us a crazy concept at the time.”

"Always being available for our current and potential clients and providing them with quality service or products that they are interested in really matters to us."

"We are very excited about Verint’s advances in automation. Customer engagement automation is a key part of our strategy to better serve our customers and we believe it’s also important for any organization looking to drive customer engagement excellence."

"When we talk to Verint customers about why they chose the vendor, many of them specifically cited the unification of its WFO suite. Verint has knitted together all of the tools brands need to manage their customer service organizations into a unified whole."

"Verint Work Manager has not only had a positive impact on efficiency, but has given my team managers a far more holistic view of how we are achieving at any given time. This helps us work together better as a team despite being across three sites."

"With the city of Niterói rapidly changing and growing every day, it was important we find a solution that would not only help keep our citizens safe, our police force protected and our crime levels down, but that would allow various agencies to work together to monitor day-to-day activities, as …

"Verint's IVA handles our complexities, creates great experiences and provides a positive business impact."

"Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way."

"Verint is one of the giants of the industry."

“Verint is integrated into our world in many ways. In addition to providing us with robust solutions, the collaboration with Verint and our corporate security team is highly valued. Verint isn’t just a vendor, they are a business partner.”

"This innovative new service was achieved through real-time operational management analytics and has resulted in an exceptional level of service for our customers."

"The eg solution manages work, people, and end-to-end processes wherever they are undertaken. The technology is making a vital difference at Wesleyan, ensuring we deliver great service every time and at a lower operational cost."

"By adopting the eg operational management methodology, we kept the team focused, and enabled them to achieve the objectives set for each day."