346 Verint Systems Testimonials

"Being able to gain a deeper understanding of our customers’ needs and their expectations has allowed us to improve our customer journey, identify training needs, and improve operational efficiencies. Verint Speech Analytics enables us to identify and react to any technological issues quickly, resulting in an improved experience for our customers."

“Forecasting from the Verint Monet Workforce Management solution has provided us with call volume predictability, enabling us to have the right people in the right seats at the right times.”

"The flexibility and productivity improvements we’ve achieved with Impact 360 Workforce Management have ensured that we’re now delivering best-practice performance and playing a key role in supporting the company’s continued growth plans."

"We are very excited about Verint’s advances in automation. Customer engagement automation is a key part of our strategy to better serve our customers and we believe it’s also important for any organization looking to drive customer engagement excellence."

"When we talk to Verint customers about why they chose the vendor, many of them specifically cited the unification of its WFO suite. Verint has knitted together all of the tools brands need to manage their customer service organizations into a unified whole."

"Verint Work Manager has not only had a positive impact on efficiency, but has given my team managers a far more holistic view of how we are achieving at any given time. This helps us work together better as a team despite being across three sites."

"With the city of Niterói rapidly changing and growing every day, it was important we find a solution that would not only help keep our citizens safe, our police force protected and our crime levels down, but that would allow various agencies to work together to monitor day-to-day activities, as well as special events and security situations within the city. Verint has given us the tools we need to fight crime 24 hours per day, 365 days per year."

"Verint's IVA handles our complexities, creates great experiences and provides a positive business impact."

"Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way."

"Verint is one of the giants of the industry."

“Verint is integrated into our world in many ways. In addition to providing us with robust solutions, the collaboration with Verint and our corporate security team is highly valued. Verint isn’t just a vendor, they are a business partner.”

"This innovative new service was achieved through real-time operational management analytics and has resulted in an exceptional level of service for our customers."

"The eg solution manages work, people, and end-to-end processes wherever they are undertaken. The technology is making a vital difference at Wesleyan, ensuring we deliver great service every time and at a lower operational cost."

"By adopting the eg operational management methodology, we kept the team focused, and enabled them to achieve the objectives set for each day."

"Eg helps our team managers to optimise the use of their resources to achieve excellent customer outcomes."