346 Verint Systems Testimonials

“Telligent’s platform is solid, scalable and easy to design. We are excited about the machealth community because it will scale to match our future member growth as our community evolves over time.”

"Verint scored higher than other vendors in almost every criteria we assessed. The people, the support and the technology are all first-rate. The case management functionality, for example, enables the bank to “close the feedback loop” by automatically opening cases for branch managers for follow-up with the customer based on survey responses and immediate action is taken – IT doesn’t need to be involved."

"What Verint brought was consistency with how we scheduled across the board to make sure we are staffing correctly in all our stores."

"Eg helps our team managers to optimise the use of their resources to achieve excellent customer outcomes."

"With Verint, we are able to capture video and tie it to our transaction system to better identify anomalies. Verint is also valuable from a safety perspective. It helps us identify slip-and-fall events and critical security incidents. And we are able to ensure long-term capture of that video to be used in later investigations if necessary."

"In many of our management meetings, the insights gained from Verint, particularly Verint Speech Analytics, are discussed in detail. Verint’s technology is bringing the ‘voice of the customer’ directly into our boardroom, helping us make faster, more informed decisions. It’s transformative."

"We use data from Verint Speech Analytics within Verint Performance Management to create key performance indicators. This has enabled us to gain a 360 degree view of the agents’ call handling and deliver continuous quality improvement."

"We enjoy a long and trusted partnership with Sitecore, so when they suggested Telligent for our online community platform, we didn’t hesitate. The Telligent Community operates straight out of the box, it’s intuitive to use and of course it integrates seamlessly with our existing Sitecore environment."

"The forums enable Test-Aankoop to create interesting and engaging customer dialogue. We can moderate discussions, responses can be flat or threaded, and the audience can ‘like’ thread replies, with the highest rated content surfaced up front. The tool is genuinely transformative."

"The initial implementation took about two months. It was followed by a trial period of the same length after which Verint Workforce Management was further fine-tuned."

"We really wanted to keep our own client management system. It was working just fine. However, many companies wanted to give us an end-to-end solution that could not easily integrate with our own client management system. This meant replacing our in-house solution altogether. Thankfully, we found Verint Knowledge Management, which was capable of working with our existing applications."

“Forecasting from the Verint Monet Workforce Management solution has provided us with call volume predictability, enabling us to have the right people in the right seats at the right times.”

"Verint Financial Compliance takes the complexity out of our compliance. We are faced with new regulations and an expanded scope of data and channels to capture and monitor. Using Verint, we can fulfil our regulatory requirements, make our Skype for Business communications fully compliant and streamline processes for our team."

"Reducing Reoffending Partnership has a mission to improve the lives of some of the most disadvantaged people in our communities and move them away from the margins of society. By doing so we will create safer communities and reduce the number of future victims of crime with all the human consequences this brings. We see our partnership with Verint as helping us in this mission.”

"We are very satisfied with the new recording system. Our teams have better and more compliant collaboration across Cisco UC and BT – IP Trade turrets. Verint Verba has helped us to speed up compliance processes, simplify administration and lower maintenance costs for our organisation.”