"Impact 360’s ability to provide us with all the information we needed in the way we needed it and when we needed it was matched by its robustness and power to cope with the high volumes of calls managed through our multiple contact centre."

“We had no real sense of what people in the back office were capable of achieving. We needed transparency into our processes and FTE productivity. This added visibility would provide a base level of operational control, which we could use to drive continuous improvement for our brokers and other teams.”

"With Verint’s workforce engagement solutions, we more fully understand what’s driving calls and why. From this, we can more effectively address trends and issues, eliminate roadblocks, and simplify and automate processes to deliver the best possible customer experience."

"With Verint, we are able to capture video and tie it to our transaction system to better identify anomalies. Verint is also valuable from a safety perspective. It helps us identify slip-and-fall events and critical security incidents. And we are able to ensure long-term capture of that video to be …

"In many of our management meetings, the insights gained from Verint, particularly Verint Speech Analytics, are discussed in detail. Verint’s technology is bringing the ‘voice of the customer’ directly into our boardroom, helping us make faster, more informed decisions. It’s transformative."

"We use data from Verint Speech Analytics within Verint Performance Management to create key performance indicators. This has enabled us to gain a 360 degree view of the agents’ call handling and deliver continuous quality improvement."

"We enjoy a long and trusted partnership with Sitecore, so when they suggested Telligent for our online community platform, we didn’t hesitate. The Telligent Community operates straight out of the box, it’s intuitive to use and of course it integrates seamlessly with our existing Sitecore environment."

"The forums enable Test-Aankoop to create interesting and engaging customer dialogue. We can moderate discussions, responses can be flat or threaded, and the audience can ‘like’ thread replies, with the highest rated content surfaced up front. The tool is genuinely transformative."

"The initial implementation took about two months. It was followed by a trial period of the same length after which Verint Workforce Management was further fine-tuned."

"We really wanted to keep our own client management system. It was working just fine. However, many companies wanted to give us an end-to-end solution that could not easily integrate with our own client management system. This meant replacing our in-house solution altogether. Thankfully, we found Verint Knowledge Management, which …

“Forecasting from the Verint Monet Workforce Management solution has provided us with call volume predictability, enabling us to have the right people in the right seats at the right times.”

"Verint Financial Compliance takes the complexity out of our compliance. We are faced with new regulations and an expanded scope of data and channels to capture and monitor. Using Verint, we can fulfil our regulatory requirements, make our Skype for Business communications fully compliant and streamline processes for our team."

"Reducing Reoffending Partnership has a mission to improve the lives of some of the most disadvantaged people in our communities and move them away from the margins of society. By doing so we will create safer communities and reduce the number of future victims of crime with all the human …

"We are very satisfied with the new recording system. Our teams have better and more compliant collaboration across Cisco UC and BT – IP Trade turrets. Verint Verba has helped us to speed up compliance processes, simplify administration and lower maintenance costs for our organisation.”

“Thanks to the Verint Telligent Community, our clients are being heard. They know it because they see community feedback being incorporated into our products.”