"Traditionally, we’d have to issue surveys to understand the customer experience, but surveys are voluntary and require even more effort on the part of the customer. With Verint Speech Analytics, the volume of data at our fingertips is so much more extensive. It’s an incredibly powerful tool to guide us …

"We chose the Verint Community platform because it allows us to push the limits of design and create a high-quality experience for our brand fans, which is crucial to our social business strategy. Plus, the platform integrates with our existing infrastructure and scales to meet the demands of our community …

"The added value of Digital Behavior Analytics is that you get to know your customers much better. We learn what they like and dislike. This allows us to improve the webpages in a targeted manner. And because we understand how users interact with new variations of the pages in advance, …

"By adopting the eg operational management methodology, we kept the team focused, and enabled them to achieve the objectives set for each day."

"Eg helps our team managers to optimise the use of their resources to achieve excellent customer outcomes."

"With Verint, we are able to capture video and tie it to our transaction system to better identify anomalies. Verint is also valuable from a safety perspective. It helps us identify slip-and-fall events and critical security incidents. And we are able to ensure long-term capture of that video to be …

"In many of our management meetings, the insights gained from Verint, particularly Verint Speech Analytics, are discussed in detail. Verint’s technology is bringing the ‘voice of the customer’ directly into our boardroom, helping us make faster, more informed decisions. It’s transformative."

"We use data from Verint Speech Analytics within Verint Performance Management to create key performance indicators. This has enabled us to gain a 360 degree view of the agents’ call handling and deliver continuous quality improvement."

"We enjoy a long and trusted partnership with Sitecore, so when they suggested Telligent for our online community platform, we didn’t hesitate. The Telligent Community operates straight out of the box, it’s intuitive to use and of course it integrates seamlessly with our existing Sitecore environment."

"The forums enable Test-Aankoop to create interesting and engaging customer dialogue. We can moderate discussions, responses can be flat or threaded, and the audience can ‘like’ thread replies, with the highest rated content surfaced up front. The tool is genuinely transformative."

"The initial implementation took about two months. It was followed by a trial period of the same length after which Verint Workforce Management was further fine-tuned."

"We really wanted to keep our own client management system. It was working just fine. However, many companies wanted to give us an end-to-end solution that could not easily integrate with our own client management system. This meant replacing our in-house solution altogether. Thankfully, we found Verint Knowledge Management, which …

“Forecasting from the Verint Monet Workforce Management solution has provided us with call volume predictability, enabling us to have the right people in the right seats at the right times.”

"Verint Financial Compliance takes the complexity out of our compliance. We are faced with new regulations and an expanded scope of data and channels to capture and monitor. Using Verint, we can fulfil our regulatory requirements, make our Skype for Business communications fully compliant and streamline processes for our team."

"Reducing Reoffending Partnership has a mission to improve the lives of some of the most disadvantaged people in our communities and move them away from the margins of society. By doing so we will create safer communities and reduce the number of future victims of crime with all the human …