“Verint is the best choice. Their cloud WFM platform is continually being innovated, it’s proven countless times in the market, and it integrates quickly and easily into our front-office environment.”

“When you’re affected by something as life altering as cancer, it’s important to talk to people who’ve had similar experiences, in addition to clinical aid and medical support.”

“The people at [Verint] and their level of commitment gave me confidence in reaching out to [Verint] in our time of need.”

"By adopting the eg operational management methodology, we kept the team focused, and enabled them to achieve the objectives set for each day."

"Eg helps our team managers to optimise the use of their resources to achieve excellent customer outcomes."

"With Verint, we are able to capture video and tie it to our transaction system to better identify anomalies. Verint is also valuable from a safety perspective. It helps us identify slip-and-fall events and critical security incidents. And we are able to ensure long-term capture of that video to be …

"In many of our management meetings, the insights gained from Verint, particularly Verint Speech Analytics, are discussed in detail. Verint’s technology is bringing the ‘voice of the customer’ directly into our boardroom, helping us make faster, more informed decisions. It’s transformative."

"We use data from Verint Speech Analytics within Verint Performance Management to create key performance indicators. This has enabled us to gain a 360 degree view of the agents’ call handling and deliver continuous quality improvement."

"We enjoy a long and trusted partnership with Sitecore, so when they suggested Telligent for our online community platform, we didn’t hesitate. The Telligent Community operates straight out of the box, it’s intuitive to use and of course it integrates seamlessly with our existing Sitecore environment."

"The forums enable Test-Aankoop to create interesting and engaging customer dialogue. We can moderate discussions, responses can be flat or threaded, and the audience can ‘like’ thread replies, with the highest rated content surfaced up front. The tool is genuinely transformative."

"The initial implementation took about two months. It was followed by a trial period of the same length after which Verint Workforce Management was further fine-tuned."

"We really wanted to keep our own client management system. It was working just fine. However, many companies wanted to give us an end-to-end solution that could not easily integrate with our own client management system. This meant replacing our in-house solution altogether. Thankfully, we found Verint Knowledge Management, which …

“Forecasting from the Verint Monet Workforce Management solution has provided us with call volume predictability, enabling us to have the right people in the right seats at the right times.”

"Verint Financial Compliance takes the complexity out of our compliance. We are faced with new regulations and an expanded scope of data and channels to capture and monitor. Using Verint, we can fulfil our regulatory requirements, make our Skype for Business communications fully compliant and streamline processes for our team."

"Reducing Reoffending Partnership has a mission to improve the lives of some of the most disadvantaged people in our communities and move them away from the margins of society. By doing so we will create safer communities and reduce the number of future victims of crime with all the human …