346 Verint Systems Testimonials

“Verint has proven that they are always going to be there for us and that means a lot. Verint has been by our side for the past 15 years.”

"The primary added value of Verint’s AQM is that it is no longer dependent on the practice of sampling, but can cover every single interaction that occurs in each contact center."

“Verint Speech Analytics is helping the organization with ad hoc insights that are contributing to operating efficiencies and cost reduction. In turn, as part of our structured center of excellence approach, the solution is helping us deliver a premier experience to customers.”

“Thanks to the Verint Telligent Community, our clients are being heard. They know it because they see community feedback being incorporated into our products.”

“The flexible Verint Verba software is easy to manage and it’s a very robust platform. Our audit and compliance teams can easily look through calls via the web interface without the need to disturb IT. Moreover, the solution also supports both Cisco and Skype for Business.”

“The majority of cases we receive are service related, such as changing an order, changing delivery time or location, or checking up on the delivery schedule. We receive up to five million customer enquiries every year through all channels. Verint enables us to balance this demand, prioritise enquiries in the queue, move advisors between functions, and proactively monitor queues. The technology is a game-changer for Elkjop.”

“Fraud is always increasing and evolving in the financial world. Being able to better analyze data is our goal and Verint technologies are a valuable part of our ability to meet this goal.”

“The reliable, scalable solution has provided immediate results.”

"All executives, regardless of which businesses they run or part of the world they focus on, agree on one thing: We want winning customer engagement. [Verint] ForeSee is helping us do that."

“Within one month of deploying the Verint software, we were able to even out our call volume and customer complaints related to speed-to-answer times completely stopped. We’re now more effective at managing our contact center, as opposed to micro-managing it.”

“ORBIT, with all of the Verint technology under the covers, gives us a powerful tool we have never had before, with enormous intelligence about our customers, products, and interactions. It is crucial to helping us execute on our simplification and digitalisation journey.”

“We engaged with Verint when building out new key performance indicators and establishing new adaptors. This went a long way to ensure we were set up for success.”

“Verint is known for providing quality solutions and services to the banking segment, and its proven expertise in this market stood out when we were evaluating vendors.”

“We opted to work with Verint because the company was a well-established thought leader in the voice of the customer arena. Our Verint partnership has helped us put in place the technology and processes to support long-term relationships necessary for increasing client collaboration and value.”

“We gained complete insight into process inefficiencies, true volumes, skills, capacity, and demand by the second. We use this unrivalled insight to improve performance and more effectively plan and balance workloads. For the first time, the leadership team felt empowered.”