“For the first time, we have enterprise wide visibility of time off planning, and our agents have true self service. Within just six weeks, over a thousand leave requests were submitted with almost 80% approved automatically. That simply wasn’t possible before. It’s eliminated manual effort and given everyone far greater …

"There was a lot going on during COVID. Things were changing day-by-day, hour-by-hour, even minute-by-minute. We relied on the Verint solution as a hub for all information and were able to leverage the solution to help register citizens for COVID testing and triage their eligibility for vaccinations."

“NHSBSA continues to work in close partnership with the Verint Success and Services Team – as well as Product Managers – to ensure our strategic goals are met and full value is realized from the Verint investment.”

"We are very satisfied with the new recording system. Our teams have better and more compliant collaboration across Cisco UC and BT – IP Trade turrets. Verint Verba has helped us to speed up compliance processes, simplify administration and lower maintenance costs for our organisation.”

“Thanks to the Verint Telligent Community, our clients are being heard. They know it because they see community feedback being incorporated into our products.”

“The flexible Verint Verba software is easy to manage and it’s a very robust platform. Our audit and compliance teams can easily look through calls via the web interface without the need to disturb IT. Moreover, the solution also supports both Cisco and Skype for Business.”

“The majority of cases we receive are service related, such as changing an order, changing delivery time or location, or checking up on the delivery schedule. We receive up to five million customer enquiries every year through all channels. Verint enables us to balance this demand, prioritise enquiries in the …

“Fraud is always increasing and evolving in the financial world. Being able to better analyze data is our goal and Verint technologies are a valuable part of our ability to meet this goal.”

“The reliable, scalable solution has provided immediate results.”

"All executives, regardless of which businesses they run or part of the world they focus on, agree on one thing: We want winning customer engagement. [Verint] ForeSee is helping us do that."

“Within one month of deploying the Verint software, we were able to even out our call volume and customer complaints related to speed-to-answer times completely stopped. We’re now more effective at managing our contact center, as opposed to micro-managing it.”

“ORBIT, with all of the Verint technology under the covers, gives us a powerful tool we have never had before, with enormous intelligence about our customers, products, and interactions. It is crucial to helping us execute on our simplification and digitalisation journey.”

“We engaged with Verint when building out new key performance indicators and establishing new adaptors. This went a long way to ensure we were set up for success.”

“Verint is known for providing quality solutions and services to the banking segment, and its proven expertise in this market stood out when we were evaluating vendors.”

“We opted to work with Verint because the company was a well-established thought leader in the voice of the customer arena. Our Verint partnership has helped us put in place the technology and processes to support long-term relationships necessary for increasing client collaboration and value.”