355 Verint Systems Testimonials

"The [company has been] represented very well. The local management team is proactive and understands our needs. They make our business their business."

"At Vodafone Ireland one of our core objectives is to constantly improve our customer relations and expertise by refining our sales and service delivery processes and enhancing the quality of our overall customer service and business operations. Our customer-centric CRM strategy is based on a deep knowledge of how our customers communicate with us. What they’re saying day to day is vital information for us, so the Impact 360 workforce optimisation solution is an essential component of our broader CRM approach. The solution is a key part of our performance evaluation process. In the 18 months since implementation we’ve seen a striking 23 per cent reduction in repeat calls and a cut in low-level calls. Our investment in this technology has more than paid for itself."

"The current implementation of our contact centre technology has enabled us to raise our level of customer service and has given us a broader view of the contacts that we have with our customers. However, the work that we do here is continually evolving and changes to the tax laws are often complex – meaning that understanding the different processes that are associated with these laws is not a simple matter. Therefore, it is our aim to make the process of working with the legislation as painless as possible and provide the information that our customers want as quickly and efficiently as possible. Verints’ technology is helping us move forward in the way in which we deliver our service to customers and achieve our goal."

“The majority of cases we receive are service related, such as changing an order, changing delivery time or location, or checking up on the delivery schedule. We receive up to five million customer enquiries every year through all channels. Verint enables us to balance this demand, prioritise enquiries in the queue, move advisors between functions, and proactively monitor queues. The technology is a game-changer for Elkjop.”

“Fraud is always increasing and evolving in the financial world. Being able to better analyze data is our goal and Verint technologies are a valuable part of our ability to meet this goal.”

“The reliable, scalable solution has provided immediate results.”

"All executives, regardless of which businesses they run or part of the world they focus on, agree on one thing: We want winning customer engagement. [Verint] ForeSee is helping us do that."

“Within one month of deploying the Verint software, we were able to even out our call volume and customer complaints related to speed-to-answer times completely stopped. We’re now more effective at managing our contact center, as opposed to micro-managing it.”

“ORBIT, with all of the Verint technology under the covers, gives us a powerful tool we have never had before, with enormous intelligence about our customers, products, and interactions. It is crucial to helping us execute on our simplification and digitalisation journey.”

“We engaged with Verint when building out new key performance indicators and establishing new adaptors. This went a long way to ensure we were set up for success.”

“Verint is known for providing quality solutions and services to the banking segment, and its proven expertise in this market stood out when we were evaluating vendors.”

“We opted to work with Verint because the company was a well-established thought leader in the voice of the customer arena. Our Verint partnership has helped us put in place the technology and processes to support long-term relationships necessary for increasing client collaboration and value.”

“We gained complete insight into process inefficiencies, true volumes, skills, capacity, and demand by the second. We use this unrivalled insight to improve performance and more effectively plan and balance workloads. For the first time, the leadership team felt empowered.”

“We had no real sense of what people in the back office were capable of achieving. We needed transparency into our processes and FTE productivity. This added visibility would provide a base level of operational control, which we could use to drive continuous improvement for our brokers and other teams.”

"It has been a great relationship with Verint. As our expectations have continued to grow, Verint has worked very closely with us to meet our needs. Using the Verint tools helps us be efficient and maintain the operational metrics that we are looking for.”