"Our call volume remained stable while our CSR numbers shrank."

"It’s unusual for a medium-sized hotel chain to operate a customer service centre with quality monitoring systems, but the investment has paid off for us. By using voice and screen recording to improve our processes and the training of our agents, we have boosted annual sales significantly with Impact 360."

“Using the Verint Workforce Management for Branch solutions has provided us the ability to not only take advantage of efficiency opportunities, but also allowed us to move to branch-based job share initiatives and changes to our hours of operation – a significant financial win overall.”

"It has been a great relationship with Verint. As our expectations have continued to grow, Verint has worked very closely with us to meet our needs. Using the Verint tools helps us be efficient and maintain the operational metrics that we are looking for.”

"Verint Speech Analytics provides us with insight into when repeat calls are occurring and how often they are occurring. More important, the solution enables us to understand the circumstances prompting the repeat calls.”

“Using Verint ForeSee, we’re constantly optimizing our site and monitoring the pulse of consumers. If we notice a dip in our satisfaction scores, we need to look at that. It’s our barometer for our monthly management calls. Going into a meeting with a gut feeling about what’s happening holds no …

"This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer.”

“We view workforce planning as an ever-evolving process. We’re always trying to anticipate what the business will need from us tomorrow, or a year from now, and position our operations to meet those needs. Verint has played an instrumental part in us being able to do that. Without Verint Workforce …

“Baseline planning in your back-office organization can give you tremendous insight. The first thing we recognized was that we were incurring extensive overtime due to a lack of planning. Now we are able to vastly reduce overtime, which is extremely beneficial to both employees and the business.”

"Traditionally, we’d have to issue surveys to understand the customer experience, but surveys are voluntary and require even more effort on the part of the customer. With Verint Speech Analytics, the volume of data at our fingertips is so much more extensive. It’s an incredibly powerful tool to guide us …

“We needed workforce management software that would fit both our current objectives and some important developments ahead. Verint Monet has helped us better manage these processes, delivering better than predicted results. We can now focus more time on offering better service to our customers, rather than spending time managing our …

"The results with Verint Operations Visualizer were top-notch. The site where we deployed the solution reduced backlog of transactions yearover-year by 25 to 60 percent with the same headcount, even while overall volumes increased by three to five percent.”

“Verint Enterprise Feedback Management is a powerful means of collecting, analysing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their products, organisations, and customers.”

"With [Verint] ForeSee, we’ve been able to statistically demonstrate that our investments improved customer satisfaction."

"Using Verint Enterprise Feedback Management for post-call surveys helps us make sure that each guest is getting the best customer service during that first contact. By solving first contact resolution, we can stop repeat calls, which goes a long way toward ensuring customer satisfaction.”