346 Verint Systems Testimonials

"This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer.”

"The eg solution manages work, people, and end-to-end processes wherever they are undertaken. The technology is making a vital difference at Wesleyan, ensuring we deliver great service every time and at a lower operational cost."

“Baseline planning in your back-office organization can give you tremendous insight. The first thing we recognized was that we were incurring extensive overtime due to a lack of planning. Now we are able to vastly reduce overtime, which is extremely beneficial to both employees and the business.”

"Verint is playing a vital role in helping Capitec align operations, meet today’s increasing customer expectations, and deliver consistently exceptional customer service.”

“This innovative Verint solution has undoubtedly supported the thriving relationship we have with our insurance client and made Capita a more responsive partner. We can now track and optimise the end-to-end customer experience, ensuring we consistently deliver better outcomes for our clients and their customers.”

“MORI measured customer satisfaction levels were static at around 65 percent, and there were inconsistencies in asking customers about satisfaction at that time. The focus groups were established to understand the customers’ definition of service excellence, construct a questionnaire and conduct telephone research to create a service excellence model.”

"Over 5 million questions answered by Ask Julie annually. With Julie, waiting for service is a thing of the past, as she’s easily capable of simultaneously serving the needs of every Amtrak.com visitor."

“At Backcountry.com, the contact center is a value creator as opposed to a cost center. Our ‘Gearheads’ are incredibly knowledgeable and passionate. We continue to employ the best technology that enables them to excel in providing the best customer care while enjoying an exceptional work-life balance.”

“Verint is helping BGL Group create a more agile workforce. At a glance, we have instant, accurate insight into workforce availability. We can then use this intelligence to make more informed people planning decisions.”

"We realized the shifts we had made to be more digital and more consumer-focused were working, as our ecommerce channel was the only channel able to grow during the COVID pandemic shut down."

"We have all become more digitally aware, but our customer base ranges from expert to novice. Support needed to be delivered online 24/7 as a part of our omni-channel strategy."

"By connecting Verint Speech Analytics with Verint Real-Time Agent Assist, we can now shift gears more quickly and provide a better service because the available data can now be used optimally in conversations."

“A mortgage is a fairly complex product. There’s so much you need to think about both as a customer and as a consultant. To enable the ideal customer conversation, we built an interface with our knowledge database. This way, the employee can focus more on the dialogue instead of having to look up information in the system.”

"Verint feedback has been invaluable in identifying the customer pain points in our portal. This has enabled us to dramatically reduce payment issues and calls to the contact center. Those wins, plus a newfound ability to coordinate CX priorities across the business, has helped us focus on raising CSAT and improved our overall brand reputation with customers at a critical time."

"This is a capital city using innovative technology to radically change and redefine its approach to service delivery – ultimately bettering the lives of the citizens of Edinburgh."