“We rolled out Verint Appointment Booking to all of our beauty brands and we have seen a massive uptake on it. Without even much marketing over the last few months, we’ve seen up to 50% of some of our bigger beauty counters have their appointments made online, and people are …

"Verint has an extensive workforce engagement suite that all integrates together. The software is highly configurable and rock solid very resilient, self-healing, and reliable. I can honestly say that Verint is the one vendor I have the least amount of problems with and the solutions require the least amount of …

"Anything that can be done to help customers can also be applied to assist employees. IVAs can be used to assist agents in performing their tasks, automating activities that previously required direct input from live agents."

"Using Verint Enterprise Feedback Management for post-call surveys helps us make sure that each guest is getting the best customer service during that first contact. By solving first contact resolution, we can stop repeat calls, which goes a long way toward ensuring customer satisfaction.”

"The single biggest driver of customer satisfaction, by far, is ease. Combining self-service knowledge with the transformation of our customer interaction centre and website gives us the confidence to say: ‘buying and enjoying your BMW just got easier’."

"Verint is playing a vital role in helping Capitec align operations, meet today’s increasing customer expectations, and deliver consistently exceptional customer service.”

“This innovative Verint solution has undoubtedly supported the thriving relationship we have with our insurance client and made Capita a more responsive partner. We can now track and optimise the end-to-end customer experience, ensuring we consistently deliver better outcomes for our clients and their customers.”

“MORI measured customer satisfaction levels were static at around 65 percent, and there were inconsistencies in asking customers about satisfaction at that time. The focus groups were established to understand the customers’ definition of service excellence, construct a questionnaire and conduct telephone research to create a service excellence model.”

"Over 5 million questions answered by Ask Julie annually. With Julie, waiting for service is a thing of the past, as she’s easily capable of simultaneously serving the needs of every Amtrak.com visitor."

“At Backcountry.com, the contact center is a value creator as opposed to a cost center. Our ‘Gearheads’ are incredibly knowledgeable and passionate. We continue to employ the best technology that enables them to excel in providing the best customer care while enjoying an exceptional work-life balance.”

“Verint is helping BGL Group create a more agile workforce. At a glance, we have instant, accurate insight into workforce availability. We can then use this intelligence to make more informed people planning decisions.”

"We realized the shifts we had made to be more digital and more consumer-focused were working, as our ecommerce channel was the only channel able to grow during the COVID pandemic shut down."

"We have all become more digitally aware, but our customer base ranges from expert to novice. Support needed to be delivered online 24/7 as a part of our omni-channel strategy."

"By connecting Verint Speech Analytics with Verint Real-Time Agent Assist, we can now shift gears more quickly and provide a better service because the available data can now be used optimally in conversations."

“A mortgage is a fairly complex product. There’s so much you need to think about both as a customer and as a consultant. To enable the ideal customer conversation, we built an interface with our knowledge database. This way, the employee can focus more on the dialogue instead of having …