"Our market is increasingly competitive and we are continuously looking at how we do things in order to help differentiate our services through providing the very best in customer service. That is why our main objective, for now, is to have a system and process in place that records all …

“Using Verint Open CCaaS solutions, the outcomes were substantial. In addition to the improvements around disconnected and short calls, we also decreased average handle time from 13 to 11 minutes for our client. That’s an impressive 15 percent improvement."

"Verint Work Manager has not only had a positive impact on efficiency, but has given my team managers a far more holistic view of how we are achieving at any given time. This helps us work together better as a team despite being across three sites."

"This is a capital city using innovative technology to radically change and redefine its approach to service delivery – ultimately bettering the lives of the citizens of Edinburgh."

“Thanks to Verint Work Manager, agents are able to provide accurate realtime information on the status of customer enquiries. This enables us to better manage customers’ expectations of their end-to-end journey, and has helped us improve the overall customer experience.”

“Verint is a trusted partner in helping Ninety One achieve rigorous and demanding compliance and legislative requirements. Verint Financial Compliance is a seamlessly integrated technology suite and, coupled with the expertise of the Verint team, ensures our dynamic organisation can face its trading future with confidence.”

"Anything that can be done to help customers can also be applied to assist employees. IVAs can be used to assist agents in performing their tasks, automating activities that previously required direct input from live agents."

"Verint established a long-standing leadership position by offering a comprehensive set of trusted conversational AI solutions built on open integrations that deliver meaningful ROI and self-service results."

"The primary added value of Verint’s AQM is that it is no longer dependent on the practice of sampling, but can cover every single interaction that occurs in each contact center."

"We are excited about our continued collaboration with Verint, Microsoft and our partner, Luware AG and look forward to the new integration with Microsoft Teams to expand Verint’s secure compliance recording infrastructure across all the communication capabilities Teams offers."

"What Verint brought was consistency with how we scheduled across the board to make sure we are staffing correctly in all our stores."

"As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternatives."

"I’m a huge fan of Verint, first of all, the culture throughout the whole organization is amazing. I can see it at the top, and it trickles the whole way down, and because of that one-on-one personal touch, it’s been effortless to use them and to grow with them."

“As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternatives.”

“Verint has an extensive workforce engagement suite that all integrates together. The software is highly configurable and rock solid – very resilient, self-healing, and reliable. I can honestly say that Verint is the one vendor I have the least amount of problems with and the solutions require the least amount …