“By investing in advisor coaching, Tryg would be uniquely poised to improve advisor competence, optimize engagement, and win customers’ hearts and minds."

“With our members spread across the globe, we needed a comprehensive set of solutions that enabled us to provide high-quality service, whether by phone or chat, any time of day via agents in various locations. Verint gave us the tools required to provide the world-class service our members deserve.”

"The [Verint Witness Actionable Solutions] solution is reliable, easy to use, and allows us to reduce costs and improve operations. Overall, this enables us to gain an edge in a industry known for its competitiveness."

"Verint feedback has been invaluable in identifying the customer pain points in our portal. This has enabled us to dramatically reduce payment issues and calls to the contact center. Those wins, plus a newfound ability to coordinate CX priorities across the business, has helped us focus on raising CSAT and …

"This is a capital city using innovative technology to radically change and redefine its approach to service delivery – ultimately bettering the lives of the citizens of Edinburgh."

“Thanks to Verint Work Manager, agents are able to provide accurate realtime information on the status of customer enquiries. This enables us to better manage customers’ expectations of their end-to-end journey, and has helped us improve the overall customer experience.”

“Verint is a trusted partner in helping Ninety One achieve rigorous and demanding compliance and legislative requirements. Verint Financial Compliance is a seamlessly integrated technology suite and, coupled with the expertise of the Verint team, ensures our dynamic organisation can face its trading future with confidence.”

"Anything that can be done to help customers can also be applied to assist employees. IVAs can be used to assist agents in performing their tasks, automating activities that previously required direct input from live agents."

"Verint established a long-standing leadership position by offering a comprehensive set of trusted conversational AI solutions built on open integrations that deliver meaningful ROI and self-service results."

"The primary added value of Verint’s AQM is that it is no longer dependent on the practice of sampling, but can cover every single interaction that occurs in each contact center."

"We are excited about our continued collaboration with Verint, Microsoft and our partner, Luware AG and look forward to the new integration with Microsoft Teams to expand Verint’s secure compliance recording infrastructure across all the communication capabilities Teams offers."

"What Verint brought was consistency with how we scheduled across the board to make sure we are staffing correctly in all our stores."

"As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternatives."

"I’m a huge fan of Verint, first of all, the culture throughout the whole organization is amazing. I can see it at the top, and it trickles the whole way down, and because of that one-on-one personal touch, it’s been effortless to use them and to grow with them."

“As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternatives.”