“Our entire business is built on our online community. The whole model of our organization wouldn’t exist without our community – it’s the centerpiece of our social strategy and everything we do.”

"From a certain standpoint, a member calling for a particular service is the boss — we want to make sure his or her experience with our call center agents reflects the highest caliber of service."

“We’ve worked very closely and collaboratively with the Verint team. This not only helped us create components that are reusable and can be applied to many processes and forms, but also gave us the skill and knowledge transfer we needed to become self-sufficient going forward.”

“Verint has an extensive workforce engagement suite that all integrates together. The software is highly configurable and rock solid – very resilient, self-healing, and reliable. I can honestly say that Verint is the one vendor I have the least amount of problems with and the solutions require the least amount …

"Verint Automated Quality Management is helping BNP Paribas Poland deliver objective and consistent quality assurance."

“Automated Quality Management is an innovative way to gain insights that would be difficult – potentially impossible – to achieve by randomly sampling small numbers of interactions and evaluating them against inwardly focused metrics and processes.”

"We realized the shifts we had made to be more digital and more consumer-focused were working, as our ecommerce channel was the only channel able to grow during the COVID pandemic shut down."

“We completely changed our operating model and quickly made changes that would have otherwise taken years to implement. Amid all the challenges of working through the pandemic, one thing never changed – we were there for each other, our residents, and the amazing community we serve.”

"There was a lot going on during COVID. Things were changing day-by-day, hour-by-hour, even minute-by-minute. We relied on the Verint solution as a hub for all information and were able to leverage the solution to help register citizens for COVID testing and triage their eligibility for vaccinations."

“What we are doing is really thinking about the user experience. About more access and content through channels, devices, accessibility, language, availability, and findability. That is the UX culture we are building.”

“Make no mistake, Verint provides our organisation with enhanced features that help us facilitate MiFID II compliance and that no other vendor can match, such as flexible recording, archiving, case management and search – all within a single solution.”

"We required a scalable platform to support both our growth and our clients’ CX transformation goals. Verint’s solution was easily the most cost-effective out of all the products we evaluated."

"GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales."

“The Verint solution is a manager’s dream. Because the system is unified, managers can monitor their team and the overall contact centre environment – see screen recordings, listen to calls, track call categories, quickly zoom in on interesting parts of calls, and complete evaluation forms about calls or agents – …

"Verint Operations Manager continues to play a vital role in delivering consistent workflow and performance controls. The business intelligence platform, which is used by more than 2,600 people across L&G, provides the vital insights we need to optimise operational efficiency.”