346 Verint Systems Testimonials

"[With Automated Quality Management] we are now able to analyze phone calls and look at them in larger quantities. We’re going to gain insights that, in the past, were more just gut feelings."

"The issues were not relegated to the building’s interior. For example, there were long lines outside to buy tickets, which immediately started the guest experience off on the wrong foot."

“What we are doing is really thinking about the user experience. About more access and content through channels, devices, accessibility, language, availability, and findability. That is the UX culture we are building.”

“Verint has an extensive workforce engagement suite that all integrates together. The software is highly configurable and rock solid – very resilient, self-healing, and reliable. I can honestly say that Verint is the one vendor I have the least amount of problems with and the solutions require the least amount of babying. Plus, if there is a problem, the Verint alarm modules alert me before it becomes a real issue.”

"Verint Automated Quality Management is helping BNP Paribas Poland deliver objective and consistent quality assurance."

“Automated Quality Management is an innovative way to gain insights that would be difficult – potentially impossible – to achieve by randomly sampling small numbers of interactions and evaluating them against inwardly focused metrics and processes.”

"We realized the shifts we had made to be more digital and more consumer-focused were working, as our ecommerce channel was the only channel able to grow during the COVID pandemic shut down."

“We completely changed our operating model and quickly made changes that would have otherwise taken years to implement. Amid all the challenges of working through the pandemic, one thing never changed – we were there for each other, our residents, and the amazing community we serve.”

"There was a lot going on during COVID. Things were changing day-by-day, hour-by-hour, even minute-by-minute. We relied on the Verint solution as a hub for all information and were able to leverage the solution to help register citizens for COVID testing and triage their eligibility for vaccinations."

“Make no mistake, Verint provides our organisation with enhanced features that help us facilitate MiFID II compliance and that no other vendor can match, such as flexible recording, archiving, case management and search – all within a single solution.”

"We required a scalable platform to support both our growth and our clients’ CX transformation goals. Verint’s solution was easily the most cost-effective out of all the products we evaluated."

"GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales."

“The Verint solution is a manager’s dream. Because the system is unified, managers can monitor their team and the overall contact centre environment – see screen recordings, listen to calls, track call categories, quickly zoom in on interesting parts of calls, and complete evaluation forms about calls or agents – effortlessly from a single screen.”

"Verint Operations Manager continues to play a vital role in delivering consistent workflow and performance controls. The business intelligence platform, which is used by more than 2,600 people across L&G, provides the vital insights we need to optimise operational efficiency.”

"These powerful, connected Verint Workforce Engagement solutions enable Malomatia to be more efficient, effective, accessible, and customer-centric."