“[Verint] is a great partner with a great service that enhances our customers’ experience.”

"We now have a slick, one-stop process that represents a significant improvement in our customer services. We have an increased and detailed understanding of our complete customer environment, as the Impact 360 solution is an integral part of our entire technical infrastructure across 10 of our contact centres. We continue …

"Verint’s solution was the driving force in our approach to managing a quality assurance program. The software allows us to continuously reinvent ourselves not just in meeting our customers’ expectations, but in going beyond their expectations."

"Verint Automated Quality Management is helping BNP Paribas Poland deliver objective and consistent quality assurance."

“Automated Quality Management is an innovative way to gain insights that would be difficult – potentially impossible – to achieve by randomly sampling small numbers of interactions and evaluating them against inwardly focused metrics and processes.”

"We realized the shifts we had made to be more digital and more consumer-focused were working, as our ecommerce channel was the only channel able to grow during the COVID pandemic shut down."

“We completely changed our operating model and quickly made changes that would have otherwise taken years to implement. Amid all the challenges of working through the pandemic, one thing never changed – we were there for each other, our residents, and the amazing community we serve.”

"There was a lot going on during COVID. Things were changing day-by-day, hour-by-hour, even minute-by-minute. We relied on the Verint solution as a hub for all information and were able to leverage the solution to help register citizens for COVID testing and triage their eligibility for vaccinations."

“What we are doing is really thinking about the user experience. About more access and content through channels, devices, accessibility, language, availability, and findability. That is the UX culture we are building.”

“Make no mistake, Verint provides our organisation with enhanced features that help us facilitate MiFID II compliance and that no other vendor can match, such as flexible recording, archiving, case management and search – all within a single solution.”

"We required a scalable platform to support both our growth and our clients’ CX transformation goals. Verint’s solution was easily the most cost-effective out of all the products we evaluated."

"GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales."

“The Verint solution is a manager’s dream. Because the system is unified, managers can monitor their team and the overall contact centre environment – see screen recordings, listen to calls, track call categories, quickly zoom in on interesting parts of calls, and complete evaluation forms about calls or agents – …

"Verint Operations Manager continues to play a vital role in delivering consistent workflow and performance controls. The business intelligence platform, which is used by more than 2,600 people across L&G, provides the vital insights we need to optimise operational efficiency.”

"These powerful, connected Verint Workforce Engagement solutions enable Malomatia to be more efficient, effective, accessible, and customer-centric."