"We were impressed with the results we achieved with our teller project and decided to use Verint Strategic Desktop and Process Analytics to help us evaluate our platform time standards. We are also piloting the solution in our back office too."

“Automated Quality Management is an innovative way to gain insights that would be difficult – potentially impossible – to achieve by randomly sampling small numbers of interactions and evaluating them against inwardly focused metrics and processes.”

"With the help and guidance of the Verint team, coupled with the Impact 360 Quality Monitoring solution, our quality management program has met numerous key business goals, including reducing average handle time and, most importantly, increasing revenue per customer call."

"What Verint gave us in workforce solution was a tool to help us succeed. What I didn’t expect was their mobile application to go above and beyond what I have seen in the industry. Employees are happy; customers are happy; the business is happy."

"The planned savings are approximately €100,000 per year and Van Lanschot assumes a payback period of approximately two years.”

"Customer experience is our number one driver and it’s why we’re in business. With each update Verint gives us, I feel like there’s more technology to help us improve both our customer and associate experience."

"We found Verint Speech Analytics software invaluable in providing close to near real time insights over a large amount of calls."

"[With Automated Quality Management] we are now able to analyze phone calls and look at them in larger quantities. We’re going to gain insights that, in the past, were more just gut feelings."

“Using the Verint Workforce Management for Branch solutions has provided us the ability to not only take advantage of efficiency opportunities, but also allowed us to move to branch-based job share initiatives and changes to our hours of operation – a significant financial win overall.”

"Verint Workforce Optimization has helped us create a holistic management and reporting structure across our entire customer service operations—both contact centers and back office—to drive operational efficiencies and improve the customer experience."

“If we ever pulled the plug on Verint Community, there would be an immediate ‘red light’ alert with our leadership team. The community is a vital asset in helping Micro Focus deliver a highly engaging experience, innovate faster, and reduce costs.”

“Startek delivers world-class CX by delivering insights that enable a more positive experience to be delivered for our clients’ customers. By leveraging Verint Speech Analytics, we derive actionable insights from the majority of calls, understanding agent challenges and customer trends in almost real time.”

“Using Verint Workforce Management Professional has allowed my agents to take ownership of their schedules. We have gone from 75 percent schedule adherence to 90 percent and above. We are answering more calls with less people.”

“Our number one focus is to ensure people can perform tests easily and quickly receive the correct diagnosis. By standardizing on Verint Workforce Management Professional, we are helping ensure agents are there whenever customers need us, and for however long they need to speak with LetsGetChecked.”

“Leveraging Verint Experience Management has been critically important to fueling a positive impact on business and strengthening the company’s commitment to customer success.”