355 Verint Systems Testimonials

“The community posts a disclaimer to ensure there are no discussions about personal health information or patient identifiers.”

“The objective measurement provided by Verint Voice of the Customer solutions has been so valuable. Short of running focus groups every week, we wouldn’t be able to get this type of feedback. It’s tremendously helpful to ensure we are making a meaningful connection on an ongoing basis."

“We needed a way to increase workforce capacity without increasing headcount. Verint has enabled Capitec to simplify multi-skilling between branches and Capitec Direct, matching resources to workload. In other words, we can now create an optimal fit between forecasted required workload and the number of associates and agents scheduled."

“Using Verint Workforce Management Professional has allowed my agents to take ownership of their schedules. We have gone from 75 percent schedule adherence to 90 percent and above. We are answering more calls with less people.”

“Our number one focus is to ensure people can perform tests easily and quickly receive the correct diagnosis. By standardizing on Verint Workforce Management Professional, we are helping ensure agents are there whenever customers need us, and for however long they need to speak with LetsGetChecked.”

“Leveraging Verint Experience Management has been critically important to fueling a positive impact on business and strengthening the company’s commitment to customer success.”

“Verint Speech Analytics is helping the organization with ad hoc insights that are contributing to operating efficiencies and cost reduction. In turn, as part of our structured center of excellence approach, the solution is helping us deliver a premier experience to customers.”

“We use Verint Speech Analytics on more than 1 million recorded conversations across our 350 agents. We use the resulting data and analysis to better understand customer satisfaction, churn, competitive intelligence, service issues, agent performance, and campaign effectiveness.”

“We wanted to create a modern, adaptive community that empowered everyone – from coaches and referees to staff – to improve engagement."

“Flexjobs has named 5CA as one of the market leaders in working from home. It reports, ‘For digital nomads and individuals who prefer to work from home, the dynamic, international company maintains a WFH program through which it offers flexible schedules, the freedom to live anywhere, and various work-life benefits."

“By leveraging the proven Verint Intelligent Interviewing solution, we’re able to establish productive pairings and sustainable partnerships between gig workers and employers while reducing the costs of acquisition, training, and onboarding.”

“We know that when our people are empowered and supported with the right tools, they are able to help give our customers smarter solutions to safeguard a brighter future.”

“We needed to automate the capture of customer feedback across more touchpoints to remove human error and bias, present more reliable, highquality data for CX analysis, and scale the feedback mechanism."

“Every survey we conduct has a measurable goal, whether it is to improve staff engagement, enhance the customer experience, or optimise the user experience.”

“Verint’s solutions are important in helping MSC achieve our vision of helping our customers solve their mission-critical challenges.”