“MORI measured customer satisfaction levels were static at around 65 percent, and there were inconsistencies in asking customers about satisfaction at that time. The focus groups were established to understand the customers’ definition of service excellence, construct a questionnaire and conduct telephone research to create a service excellence model.”

"We had a clear understanding that workforce management was key to customer satisfaction, efficient personnel scheduling and effective time managemen."

“Our aim is to be the UK’s best-in-class digital community for all those affected by cancer, whatever their situation. Where personalized information can be accessed simply, support can be found and maintained easily, and reassurance can be found quickly, improving the quality of life for all those that use it.”

“Leveraging Verint Experience Management has been critically important to fueling a positive impact on business and strengthening the company’s commitment to customer success.”

“Verint Speech Analytics is helping the organization with ad hoc insights that are contributing to operating efficiencies and cost reduction. In turn, as part of our structured center of excellence approach, the solution is helping us deliver a premier experience to customers.”

“We use Verint Speech Analytics on more than 1 million recorded conversations across our 350 agents. We use the resulting data and analysis to better understand customer satisfaction, churn, competitive intelligence, service issues, agent performance, and campaign effectiveness.”

“We wanted to create a modern, adaptive community that empowered everyone – from coaches and referees to staff – to improve engagement."

“Flexjobs has named 5CA as one of the market leaders in working from home. It reports, ‘For digital nomads and individuals who prefer to work from home, the dynamic, international company maintains a WFH program through which it offers flexible schedules, the freedom to live anywhere, and various work-life benefits."

“By leveraging the proven Verint Intelligent Interviewing solution, we’re able to establish productive pairings and sustainable partnerships between gig workers and employers while reducing the costs of acquisition, training, and onboarding.”

“We know that when our people are empowered and supported with the right tools, they are able to help give our customers smarter solutions to safeguard a brighter future.”

“We needed to automate the capture of customer feedback across more touchpoints to remove human error and bias, present more reliable, highquality data for CX analysis, and scale the feedback mechanism."

“Every survey we conduct has a measurable goal, whether it is to improve staff engagement, enhance the customer experience, or optimise the user experience.”

“Verint’s solutions are important in helping MSC achieve our vision of helping our customers solve their mission-critical challenges.”

“Verint helped us change how we work and engage with our employees in a remote working environment. This was particularly important as we nearly doubled our contact center seat capacity during the pandemic.”

“There is tremendous value in the depth and breadth of Verint’s solutions. More than that, we have a strong vendor partnership with the company. They understand that this is a process. It’s not a project that they sign off on and then walk away. Verint is with us every step …