“Each team leader was responsible for coaching execution, resulting in as many different coaching methods as there were leaders in the division."

"Verint Speech Analytics provides us with insight into when repeat calls are occurring and how often they are occurring. More important, the solution enables us to understand the circumstances prompting the repeat calls.”

"We needed a system that would support the full integration of all our branch sales force optimization parameters, as well as simplify the reporting and outputs at the line level. [Impact 360] met all of our current needs with room for future growth."

“Being a frontline staff member is not always an easy job. However, with the help of Verint Speech Analytics, we can deliver a consistently strong and rewarding customer experience to every type of customer.”

“We firmly believe that pushing the envelope with innovative, powerful solutions such as Verint Desktop and Process Analytics drives greater business value by making our right-source delivery model a super-power.”

“Verint is the best choice. Their cloud WFM platform is continually being innovated, it’s proven countless times in the market, and it integrates quickly and easily into our front-office environment.”

“In the past, customer dissatisfaction was often associated with the quality of speed of service. With the introduction of Verint Messaging, customers rarely speak negatively about our service.”

“With Verint Intelligent Interviewing, we’ve been able to reduce the number of hours for the applicant review process by 40 percent. Use of the technology has also helped underscore our commitment to fair and equitable job opportunities while ensuring repeatability and consistency in our candidate screening process.”

"We can see by miles the advantages of using Verint Community over staying on Facebook. We needed to find a middle road between building it ourselves from scratch and buying it out-the-box, and for value and what it offers us, Verint Community has by far been the best deal."

"Engineers need to be able to resolve problems quickly and accurately. At the IET, we are uniquely placed to connect engineers to one another and facilitate the exchange of knowledge. Our previous community wasn’t serving that purpose. Thanks to 4 Roads and Verint Community, it is now much easier to …

"We chose the Verint Community platform because it allows us to push the limits of design and create a high-quality experience for our brand fans, which is crucial to our social business strategy. Plus, the platform integrates with our existing infrastructure and scales to meet the demands of our community …

"We did not need conversations to speed up, but we did need them to improve in quality. With the combination of our client management system and Verint Knowledge Management, this goal was achieved – and we saw customer satisfaction go through the roof after only three weeks.”

“Speech Analytics paints a picture of our customer engagements. We can act immediately on this intelligence.”

"We wanted to give customers what they want in the branch channel – technology for routine everyday banking needs and personal service for more complex transactions and financial advice."

“We wanted to execute on multiple transformation initiatives with a coherent, analytics-driven strategy focused on growth and efficiency.”