355 Verint Systems Testimonials

“The community posts a disclaimer to ensure there are no discussions about personal health information or patient identifiers.”

“The objective measurement provided by Verint Voice of the Customer solutions has been so valuable. Short of running focus groups every week, we wouldn’t be able to get this type of feedback. It’s tremendously helpful to ensure we are making a meaningful connection on an ongoing basis."

“We needed a way to increase workforce capacity without increasing headcount. Verint has enabled Capitec to simplify multi-skilling between branches and Capitec Direct, matching resources to workload. In other words, we can now create an optimal fit between forecasted required workload and the number of associates and agents scheduled."

“Verint helped us change how we work and engage with our employees in a remote working environment. This was particularly important as we nearly doubled our contact center seat capacity during the pandemic.”

“There is tremendous value in the depth and breadth of Verint’s solutions. More than that, we have a strong vendor partnership with the company. They understand that this is a process. It’s not a project that they sign off on and then walk away. Verint is with us every step of the way.”

“Being a frontline staff member is not always an easy job. However, with the help of Verint Speech Analytics, we can deliver a consistently strong and rewarding customer experience to every type of customer.”

“We firmly believe that pushing the envelope with innovative, powerful solutions such as Verint Desktop and Process Analytics drives greater business value by making our right-source delivery model a super-power.”

“Verint is the best choice. Their cloud WFM platform is continually being innovated, it’s proven countless times in the market, and it integrates quickly and easily into our front-office environment.”

“In the past, customer dissatisfaction was often associated with the quality of speed of service. With the introduction of Verint Messaging, customers rarely speak negatively about our service.”

“With Verint Intelligent Interviewing, we’ve been able to reduce the number of hours for the applicant review process by 40 percent. Use of the technology has also helped underscore our commitment to fair and equitable job opportunities while ensuring repeatability and consistency in our candidate screening process.”

"We can see by miles the advantages of using Verint Community over staying on Facebook. We needed to find a middle road between building it ourselves from scratch and buying it out-the-box, and for value and what it offers us, Verint Community has by far been the best deal."

"Engineers need to be able to resolve problems quickly and accurately. At the IET, we are uniquely placed to connect engineers to one another and facilitate the exchange of knowledge. Our previous community wasn’t serving that purpose. Thanks to 4 Roads and Verint Community, it is now much easier to connect engineers with one another, and with events and information related to their technical interests."

"We chose the Verint Community platform because it allows us to push the limits of design and create a high-quality experience for our brand fans, which is crucial to our social business strategy. Plus, the platform integrates with our existing infrastructure and scales to meet the demands of our community as it grows."

"We did not need conversations to speed up, but we did need them to improve in quality. With the combination of our client management system and Verint Knowledge Management, this goal was achieved – and we saw customer satisfaction go through the roof after only three weeks.”

“Speech Analytics paints a picture of our customer engagements. We can act immediately on this intelligence.”