346 Verint Systems Testimonials

"Productivity and effectiveness is the holy grail of back-office operations. Verint solutions have given us the visibility and actionable intelligence we need to increase productivity and response time on student applications and inquiries."

"We chose the Verint Community platform because it allows us to push the limits of design and create a high-quality experience for our brand fans, which is crucial to our social business strategy. Plus, the platform integrates with our existing infrastructure and scales to meet the demands of our community as it grows."

"The real payoff is in the return on investment that Impact 360 Desktop and Process Analytics is helping us deliver to our clients through increased efficiency and lower cost."

"Our partnership with Verint has been a great, long-standing relationship that is built on reciprocal trust. It’s very rewarding to provide customers with a product that you stand behind and a partner that stands behind its product. Verint has done an excellent job at personalizing the partner experience to drive loyalty and success."

"The Verint and Five9 names are recognized as leaders in their respective areas. We offer access to powerful technology and resources from both companies via one centralized point of purchase, making it easier to do business for our customers."

"When we evaluate requests for proposals for services, we are always looking to understand if we can meet the specified requirements. With Verint, the answer is always yes."

"Group Elite and Verint want every client to maximize their workforce engagement potential. As a Verint global strategic partner, Group Elite focuses on enabling explicit customer outcomes and a rapid return on investment."

“Customer service is not a department. It is a mindset. When you openly talk about workload in the back office, it gives a much greater sense of urgency to the customers waiting for answers.”

"Digital service channels are central to our strategy at Aer Lingus, so we were excited to partner with Conversocial, A Verint Company, on the development of our tier-1 service bot. The bot provides automated updates to guests on the status of their flight. It’s particularly valuable during periods of travel disruption and has helped us scale our digital care operation over social messaging channels. Through combining human agents with self-service through adaptive automation, Aer Lingus’ average response time has been significantly reduced.”

“As a company, we always strive to deliver the new and unexpected to our customers. With proactive customer service capabilities, we can step into conversations, better understand our user base, and proactively reach out to them with what we know they’ll appreciate, establishing a connection and keeping our brand honest and human.”

“The air transportation market is still only a fraction of the bus market. We have identified ~38 million Mexicans that have never traveled by plane. Approximately 6% of our passengers are first time flyers, and 10% considered taking a bus before purchasing a ticket on Volaris. A third of our 2018 growth was composed of first-time air travelers; we attracted them by offering airfare that was competitive with bus fares and by creating a more seamless, mobile-friendly customer experience to lure first-time flyers away and retain them for repeat travel.”

“The impact of Covid across the world gave us the opportunity to completely rethink how we delivered customer care as well as communicating with our engineers in the field visiting customers' homes. WhatsApp provided the perfect solution for both of these issues and meant we could continue to meet our care targets despite the extreme circumstances we were operating under.”

“If you don’t keep evolving, you’ll be left behind. Verint is at the forefront of customer engagement and continuing to innovate, pushing the envelope with new solutions. It’s gratifying to partner with Verint to bring innovative solutions to market together.

“With Verint Experience Management, rue21 now has a modern, cross-functional view of customer interactions and experiences across the consumer journey and insights to guide priority actions for continuous CX improvements.”

"In this type of environment, there are so many different things that might happen in a given day. The value of Verint Workforce Management Professional for us is the transparency it provides — everyone knows what everyone is doing."