"We were initially very sceptical, primarily as to whether the customers would accept the recording. But the responses were consistently positive. With the Verint solution, coaching is more systematic and structured — meaning that feedback is more efficient, and there are no more "dark corners" We know how high our …

“Startek delivers world-class CX by delivering insights that enable a more positive experience to be delivered for our clients’ customers. By leveraging Verint Speech Analytics, we derive actionable insights from the majority of calls, understanding agent challenges and customer trends in almost real time.”

"Verint Speech Analytics and Verint Customer Feedback has really helped us strengthen communication channels and enabled the customer service team to be a true partner to the business."

"Our partnership with Verint has been a great, long-standing relationship that is built on reciprocal trust. It’s very rewarding to provide customers with a product that you stand behind and a partner that stands behind its product. Verint has done an excellent job at personalizing the partner experience to drive …

"The Verint and Five9 names are recognized as leaders in their respective areas. We offer access to powerful technology and resources from both companies via one centralized point of purchase, making it easier to do business for our customers."

"When we evaluate requests for proposals for services, we are always looking to understand if we can meet the specified requirements. With Verint, the answer is always yes."

"Group Elite and Verint want every client to maximize their workforce engagement potential. As a Verint global strategic partner, Group Elite focuses on enabling explicit customer outcomes and a rapid return on investment."

“Customer service is not a department. It is a mindset. When you openly talk about workload in the back office, it gives a much greater sense of urgency to the customers waiting for answers.”

"Digital service channels are central to our strategy at Aer Lingus, so we were excited to partner with Conversocial, A Verint Company, on the development of our tier-1 service bot. The bot provides automated updates to guests on the status of their flight. It’s particularly valuable during periods of travel …

“As a company, we always strive to deliver the new and unexpected to our customers. With proactive customer service capabilities, we can step into conversations, better understand our user base, and proactively reach out to them with what we know they’ll appreciate, establishing a connection and keeping our brand honest …

“The air transportation market is still only a fraction of the bus market. We have identified ~38 million Mexicans that have never traveled by plane. Approximately 6% of our passengers are first time flyers, and 10% considered taking a bus before purchasing a ticket on Volaris. A third of our …

“The impact of Covid across the world gave us the opportunity to completely rethink how we delivered customer care as well as communicating with our engineers in the field visiting customers' homes. WhatsApp provided the perfect solution for both of these issues and meant we could continue to meet our …

“If you don’t keep evolving, you’ll be left behind. Verint is at the forefront of customer engagement and continuing to innovate, pushing the envelope with new solutions. It’s gratifying to partner with Verint to bring innovative solutions to market together.

“With Verint Experience Management, rue21 now has a modern, cross-functional view of customer interactions and experiences across the consumer journey and insights to guide priority actions for continuous CX improvements.”

"In this type of environment, there are so many different things that might happen in a given day. The value of Verint Workforce Management Professional for us is the transparency it provides — everyone knows what everyone is doing."