346 Verint Systems Testimonials

"With Verint Enterprise Feedback Management, we have the flexibility to personalise our online surveys, as well as brand each survey we conduct on behalf of other Royal Colleges and specialty societies. This, combined with other functionality, such as enabling respondents to jump to sections that are relevant and skip sections that aren’t, have helped us increase the census response rate in recent years."

“Overall, our strategic deployment of Verint’s solutions enabled us to transform operations for our client, a leading U.S. healthcare provider. It is a testament to the power of leveraging an ecosystem of partners in resolving complex operational challenges. Verint’s solutions allowed us to proactively enhance productivity while reducing costs. In the future, we plan to add Verint to engagements of a similar nature.”

“Our colleague resourcing tool powered by Verint’s Workforce Management for Branch helped us make better resourcing and recruiting decisions. This enabled us to have a more agile workforce with improved colleague engagement.”

“We wanted to execute on multiple transformation initiatives with a coherent, analytics-driven strategy focused on growth and efficiency.”

"This was an extremely complex project."

"Our partnership with Verint has been a great, long-standing relationship that is built on reciprocal trust. It’s very rewarding to provide customers with a product that you stand behind and a partner that stands behind its product. Verint has done an excellent job at personalizing the partner experience to drive loyalty and success."

"The Verint and Five9 names are recognized as leaders in their respective areas. We offer access to powerful technology and resources from both companies via one centralized point of purchase, making it easier to do business for our customers."

"When we evaluate requests for proposals for services, we are always looking to understand if we can meet the specified requirements. With Verint, the answer is always yes."

"Group Elite and Verint want every client to maximize their workforce engagement potential. As a Verint global strategic partner, Group Elite focuses on enabling explicit customer outcomes and a rapid return on investment."

“Customer service is not a department. It is a mindset. When you openly talk about workload in the back office, it gives a much greater sense of urgency to the customers waiting for answers.”

"Digital service channels are central to our strategy at Aer Lingus, so we were excited to partner with Conversocial, A Verint Company, on the development of our tier-1 service bot. The bot provides automated updates to guests on the status of their flight. It’s particularly valuable during periods of travel disruption and has helped us scale our digital care operation over social messaging channels. Through combining human agents with self-service through adaptive automation, Aer Lingus’ average response time has been significantly reduced.”

“As a company, we always strive to deliver the new and unexpected to our customers. With proactive customer service capabilities, we can step into conversations, better understand our user base, and proactively reach out to them with what we know they’ll appreciate, establishing a connection and keeping our brand honest and human.”

“The air transportation market is still only a fraction of the bus market. We have identified ~38 million Mexicans that have never traveled by plane. Approximately 6% of our passengers are first time flyers, and 10% considered taking a bus before purchasing a ticket on Volaris. A third of our 2018 growth was composed of first-time air travelers; we attracted them by offering airfare that was competitive with bus fares and by creating a more seamless, mobile-friendly customer experience to lure first-time flyers away and retain them for repeat travel.”

“The impact of Covid across the world gave us the opportunity to completely rethink how we delivered customer care as well as communicating with our engineers in the field visiting customers' homes. WhatsApp provided the perfect solution for both of these issues and meant we could continue to meet our care targets despite the extreme circumstances we were operating under.”

“If you don’t keep evolving, you’ll be left behind. Verint is at the forefront of customer engagement and continuing to innovate, pushing the envelope with new solutions. It’s gratifying to partner with Verint to bring innovative solutions to market together.