"With Impact 360 Speech Analytics, we’ve seen cost savings of more than £50,000 from reduced call handling times and an overall reduction in call volume."

"The Verint Impact Services workshops were enlightening. The Verint consultant worked closely with us and really understood Carlson Craft’s corporate culture and mission."

“Our colleague resourcing tool powered by Verint’s Workforce Management for Branch helped us make better resourcing and recruiting decisions. This enabled us to have a more agile workforce with improved colleague engagement.”

"In this type of environment, there are so many different things that might happen in a given day. The value of Verint Workforce Management Professional for us is the transparency it provides — everyone knows what everyone is doing."

"Optimization of the staff is key. The more flexible your agents are willing to be, the better it helps you to use the workforce management software."

"Before Verint Workforce Management Professional, the business was running us, but now we are running the business. We went from a reactive to a proactive mode. We control our destiny because we are more educated and have more data to make better business decisions."

"You need to dive into the workforce management solution and stretch your legs to get the return on investment you want to obtain."

“On Facebook Messenger, we were able to handle 50% of customer conversations with automation alone. This success means we want to go further. We want to build conversational experiences that improve our customers’ brand experience.”

“It may well be coming down to choices. Do we choose enhanced communication and better transparency delivered via 21st century technology, or do we find ourselves facing more regulation? To someone with fundamental faith in our system who believes in the promise of technology, the answer is crystal clear, and …

"We look at Telligent as our partner not simply as our vendor.”

“When you’re affected by something as life altering as cancer, it’s important to talk to people who’ve had similar experiences, in addition to clinical aid and medical support.”

“We had been following FeverBee’s content for a while and read Buzzing Communities. Compared to other community content, we felt FeverBee’s evidence based model for developing vibrant and engaging communities would best meet our needs. We needed a consultancy who had expertise and cared to learn what work we had …

“Telligent’s platform is solid, scalable and easy to design. We are excited about the machealth community because it will scale to match our future member growth as our community evolves over time.”

“The community posts a disclaimer to ensure there are no discussions about personal health information or patient identifiers.”

“We chose 4-Roads because of their extensive experience with the Telligent platform. The spirit of 4-Roads’ staff is always forthcoming and can-do, making them a very attractive partner for our projects.”