“Automated Quality Management is an innovative way to gain insights that would be difficult – potentially impossible – to achieve by randomly sampling small numbers of interactions and evaluating them against inwardly focused metrics and processes.”

"Since implementing Impact 360, VSP Vision Care has improved its contact center handle times, CSR availability, and shift scheduling. We’ve also saved about $3 million dollars in the first year alone."

"All executives, regardless of which businesses they run or part of the world they focus on, agree on one thing: We want winning customer engagement. [Verint] ForeSee is helping us do that."

"Optimization of the staff is key. The more flexible your agents are willing to be, the better it helps you to use the workforce management software."

"Before Verint Workforce Management Professional, the business was running us, but now we are running the business. We went from a reactive to a proactive mode. We control our destiny because we are more educated and have more data to make better business decisions."

"You need to dive into the workforce management solution and stretch your legs to get the return on investment you want to obtain."

“On Facebook Messenger, we were able to handle 50% of customer conversations with automation alone. This success means we want to go further. We want to build conversational experiences that improve our customers’ brand experience.”

“It may well be coming down to choices. Do we choose enhanced communication and better transparency delivered via 21st century technology, or do we find ourselves facing more regulation? To someone with fundamental faith in our system who believes in the promise of technology, the answer is crystal clear, and …

"We look at Telligent as our partner not simply as our vendor.”

“When you’re affected by something as life altering as cancer, it’s important to talk to people who’ve had similar experiences, in addition to clinical aid and medical support.”

“We had been following FeverBee’s content for a while and read Buzzing Communities. Compared to other community content, we felt FeverBee’s evidence based model for developing vibrant and engaging communities would best meet our needs. We needed a consultancy who had expertise and cared to learn what work we had …

“Telligent’s platform is solid, scalable and easy to design. We are excited about the machealth community because it will scale to match our future member growth as our community evolves over time.”

“The community posts a disclaimer to ensure there are no discussions about personal health information or patient identifiers.”

“We chose 4-Roads because of their extensive experience with the Telligent platform. The spirit of 4-Roads’ staff is always forthcoming and can-do, making them a very attractive partner for our projects.”

“This development wasn’t a typical Telligent implementation. We weren’t using Telligent to host a basic community, we wanted a platform that could empower us to build other things, and for that we needed specialist expertise. 4 Roads had everything we needed."