"From a certain standpoint, a member calling for a particular service is the boss — we want to make sure his or her experience with our call center agents reflects the highest caliber of service."

“Verint is integrated into our world in many ways. In addition to providing us with robust solutions, the collaboration with Verint and our corporate security team is highly valued. Verint isn’t just a vendor, they are a business partner.”

"Royal & SunAlliance and its customers have welcomed the elimination of the proposal forms and paper-based, direct debit mandates previously required. Furthermore, there is no longer any risk that the process will grind to a halt because customers fail to return signed policy proposal forms."

“Our entire business is built on our online community. The whole model of our organization wouldn’t exist without our community – it’s the centerpiece of our social strategy and everything we do.”

"We have a long-standing relationship with Verint, and time and again they've proven their ability to be flexible and it's great partnership. As we keep adding more clients, our systems must be scalable, sustainable, and secure, and Verint brings all those things to the table."

“We’ve worked very closely and collaboratively with the Verint team. This not only helped us create components that are reusable and can be applied to many processes and forms, but also gave us the skill and knowledge transfer we needed to become self-sufficient going forward.”

“Verint also enabled us to introduce an online Freedom of Information (FOI) service, The Verint Citizen Engagement solution enables us to manage the complete FOI process from initial receipt, allocation to a local team manager, response preparation, and the sending of the final response to the citizen.”

“Using Verint Open CCaaS solutions, the outcomes were substantial. In addition to the improvements around disconnected and short calls, we also decreased average handle time from 13 to 11 minutes for our client. That’s an impressive 15 percent improvement."

“Verint Messaging has enabled a streamlined, straight-forward process to unite all our messaging channels within one agent workspace, as well as integrate these interactions with our other customer support systems. We now have comprehensive insights on our social support to help us continue to improve the customer experience for both …

“The combined efforts of Tech Mahindra and Verint helped revolutionize the customer experience at Bank of Baroda. Embracing and harnessing automation and data-driven decision making, with Verint Automated Quality Management and Verint Speech Analytics at the core, we were empowered to enhance the bank’s efficiency and the customer experience it …

“We’re shifting the process of skills development from a routine chore into an exciting and competitive experience.”

“Our challenge is to balance having the right number of agents to meet customer needs, Previously, we replied on other workforce management software to forecast staffing requirements. However, due to the age of the system, it lacked the flexibility and functionality we needed to lead our business into the future. …

"The intelligent, automated insights we gain from Verint Operations Manager have upended our traditional processes. Everyone has adopted the solution. There has been a fundamental mindset change across the organization."

"The added value of Digital Behavior Analytics is that you get to know your customers much better. We learn what they like and dislike. This allows us to improve the webpages in a targeted manner. And because we understand how users interact with new variations of the pages in advance, …

“The objective measurement provided by Verint Voice of the Customer solutions has been so valuable. Short of running focus groups every week, we wouldn’t be able to get this type of feedback. It’s tremendously helpful to ensure we are making a meaningful connection on an ongoing basis."