"The Verint solutions are extremely reliable. We’ve been able to maximize the lifecycle of our surveillance system and demonstrate long-term return-on-investment to our leadership team."

"Anything that can be done to help customers can also be applied to assist employees. IVAs can be used to assist agents in performing their tasks, automating activities that previously required direct input from live agents."

"I’m so glad we chose Verint for VOC in the Americas. We are extending the success we have with Verint in Europe to our clients worldwide."

“The objective measurement provided by Verint Voice of the Customer solutions has been so valuable. Short of running focus groups every week, we wouldn’t be able to get this type of feedback. It’s tremendously helpful to ensure we are making a meaningful connection on an ongoing basis."

“We rolled out Verint Appointment Booking to all of our beauty brands and we have seen a massive uptake on it. Without even much marketing over the last few months, we’ve seen up to 50% of some of our bigger beauty counters have their appointments made online, and people are …

"In a time when customers were likely experiencing no shortage of uncertainty and stress, the travel leader was able to offer timely and accurate customer service and provide clarity and support when people needed it most."

"Verint Knowledge Management is the linchpin of ‘Ask HR.’ It helps to reduce HR support call volumes, drive consistent support quality, and improve efficiency."

"Planning, execution, and buy-in are three non-negotiable items for a successful CX project. Verint made it easy to take our model and execute against it. I truly believe Verint Voice of the Customer solutions made the difference when it came to convincing leaders across the organization that changes were necessary …

“Each time we expanded our use of Verint Workforce Management, it provided a benefit to that department that, in turn, helped with the rollout in the next department,” says Bretana. “By doing this and spreading workforce management throughout the company, we can break down silos, share data, and provide a …

“Our employees also benefit from using Verint. Previously, our loan officers in real estate lending didn’t have an easy way to request leave or see their schedules. Now, they’re able to easily adjust their schedules through Verint Workforce Management request management functionality. We’ve seen an increase in satisfaction because they …

“With Verint Open Platform and best-of-breed solutions, combined with the implementation of our voice of the member dashboard, we have further demonstrated our deep commitment to superior member experience."

“Overall, our strategic deployment of Verint’s solutions enabled us to transform operations for our client, a leading U.S. healthcare provider. It is a testament to the power of leveraging an ecosystem of partners in resolving complex operational challenges. Verint’s solutions allowed us to proactively enhance productivity while reducing costs. In …

“With our members spread across the globe, we needed a comprehensive set of solutions that enabled us to provide high-quality service, whether by phone or chat, any time of day via agents in various locations. Verint gave us the tools required to provide the world-class service our members deserve.”

"While NASA had tools to monitor quantitative metrics, it sought to gain more qualitative feedback from website visitors. In particular, the agency wanted to improve its understanding of visitors’ perceptions of content and navigation to drive continuous improvement in support of elevating and optimizing digital engagement and experience."

“Verint Work Allocation Bot within Verint Operations Manager checked all our boxes, and Verint Desktop and Process Analytics was a bonus. To know where people were spending their time was for us a crazy concept at the time.”