346 Verint Systems Testimonials

“We completely changed our operating model and quickly made changes that would have otherwise taken years to implement. Amid all the challenges of working through the pandemic, one thing never changed – we were there for each other, our residents, and the amazing community we serve.”

“Thanks to Verint Work Manager, agents are able to provide accurate realtime information on the status of customer enquiries. This enables us to better manage customers’ expectations of their end-to-end journey, and has helped us improve the overall customer experience.”

"The Verint and Five9 names are recognized as leaders in their respective areas. We offer access to powerful technology and resources from both companies via one centralized point of purchase, making it easier to do business for our customers."

“We rolled out Verint Appointment Booking to all of our beauty brands and we have seen a massive uptake on it. Without even much marketing over the last few months, we’ve seen up to 50% of some of our bigger beauty counters have their appointments made online, and people are just picking that up organically.”

"I’m so glad we chose Verint for VOC in the Americas. We are extending the success we have with Verint in Europe to our clients worldwide."

"In a time when customers were likely experiencing no shortage of uncertainty and stress, the travel leader was able to offer timely and accurate customer service and provide clarity and support when people needed it most."

"Verint Knowledge Management is the linchpin of ‘Ask HR.’ It helps to reduce HR support call volumes, drive consistent support quality, and improve efficiency."

"Planning, execution, and buy-in are three non-negotiable items for a successful CX project. Verint made it easy to take our model and execute against it. I truly believe Verint Voice of the Customer solutions made the difference when it came to convincing leaders across the organization that changes were necessary and good for the business."

“Each time we expanded our use of Verint Workforce Management, it provided a benefit to that department that, in turn, helped with the rollout in the next department,” says Bretana. “By doing this and spreading workforce management throughout the company, we can break down silos, share data, and provide a one workforce solution across the enterprise.”

“Our employees also benefit from using Verint. Previously, our loan officers in real estate lending didn’t have an easy way to request leave or see their schedules. Now, they’re able to easily adjust their schedules through Verint Workforce Management request management functionality. We’ve seen an increase in satisfaction because they feel like they have more control over their day-to-day productivity and their schedule.”

“With Verint Open Platform and best-of-breed solutions, combined with the implementation of our voice of the member dashboard, we have further demonstrated our deep commitment to superior member experience."

“Overall, our strategic deployment of Verint’s solutions enabled us to transform operations for our client, a leading U.S. healthcare provider. It is a testament to the power of leveraging an ecosystem of partners in resolving complex operational challenges. Verint’s solutions allowed us to proactively enhance productivity while reducing costs. In the future, we plan to add Verint to engagements of a similar nature.”

“With our members spread across the globe, we needed a comprehensive set of solutions that enabled us to provide high-quality service, whether by phone or chat, any time of day via agents in various locations. Verint gave us the tools required to provide the world-class service our members deserve.”

"While NASA had tools to monitor quantitative metrics, it sought to gain more qualitative feedback from website visitors. In particular, the agency wanted to improve its understanding of visitors’ perceptions of content and navigation to drive continuous improvement in support of elevating and optimizing digital engagement and experience."

“Verint Work Allocation Bot within Verint Operations Manager checked all our boxes, and Verint Desktop and Process Analytics was a bonus. To know where people were spending their time was for us a crazy concept at the time.”