346 Verint Systems Testimonials

“Verint is enabling our contact center to use the best of both worlds—human and machine capabilities—to scale our quality and performance management operations and provide our customers with the best possible service.”

"By addressing key issues such as hold times and repeat calling, Verint Speech Analytics enables us to streamline the customer journey and unlock operational benefits for the business."

"A specific issue solved by Impact 360 workforce management was our planned recruitment phase for the expansion of the member contact centre. By using the "What If?" scenarios the solution offers, we were able to predict the increased work volumes and the number of staff required for specific shifts, to maintain service levels. To date, this has saved many hours in calculation and we hope that any future mistakes in under or over staffing the department will be avoided as a result of our use of Impact 36."

“Verint Work Allocation Bot within Verint Operations Manager checked all our boxes, and Verint Desktop and Process Analytics was a bonus. To know where people were spending their time was for us a crazy concept at the time.”

“With Verint [Web & Mobile], we are like a Swiss Army Knife when it comes to the business. We are making sure every issue is sized and prioritized correctly to get the right resolution in place as quickly as possible.”

“We needed to reimagine how we engaged with customers, leveraging Verint Open CCaaS Platform and best-of-breed cloud solutions to harness AI and elevate digital-first customer engagement.”

“[Verint] is a great partner with a great service that enhances our customers’ experience.”

“The people at [Verint] and their level of commitment gave me confidence in reaching out to [Verint] in our time of need.”

“Our colleague resourcing tool powered by Verint’s Workforce Management for Branch helped us make better resourcing and recruiting decisions. This enabled us to have a more agile workforce with improved colleague engagement.”

“The feedback from agents on Verint TimeFlex Bot is probably the most positive we’ve seen within our contact centers for a long time. We’ve always been quite attuned to why people wanted to make changes and providing that approval process for them to be able to do so. But this has really shifted to empowering employees to drive the changes that suit them, but also help the business.”

“Verint is helping to steer AXA to an agile, adaptive future. By innovating faster, we are driving new insights, elevating CX, and lowering our customer engagement costs.”

“Just as it has helped our people, we know that Verint TimeFlex Bot has the potential to benefit many different business units, bringing about meaningful change to even more employees.”

“Our categories look out for positive language, which can be passed onto agents to help drive employee learning, experience, and satisfaction.”

“Our mission is to provide an intuitive, modern platform where customers can be in contact with peers and RWS SMEs for all questions and provide feedback. As part of our next phase of growth, we’re aiming to leverage customer feedback and enhancement ideas, and capitalize on peer-to-peer collaboration, enriched content, and reuse.”

“Our goal was to listen everywhere, collecting insights from as many channels as possible to understand more about our customers. That way, the bank would be uniquely positioned to identify actions to transform the customer experience.”