346 Verint Systems Testimonials

"We are constantly seeking to improve our quality monitoring to increase sales conversion and deliver the level of service to meet our customers’ evolving needs. By providing our first-line managers and agents with solutions that help them understand what is happening, why it is happening, and how they can take corrective or proactive action, we are creating a forward-thinking environment for both our people and customers."

“With Verint Intelligent Interviewing, we’ve been able to reduce the number of hours for the applicant review process by 40 percent. Use of the technology has also helped underscore our commitment to fair and equitable job opportunities while ensuring repeatability and consistency in our candidate screening process.”

“With Verint [Web & Mobile], we are like a Swiss Army Knife when it comes to the business. We are making sure every issue is sized and prioritized correctly to get the right resolution in place as quickly as possible.”

“The people at [Verint] and their level of commitment gave me confidence in reaching out to [Verint] in our time of need.”

“Verint is enabling our contact center to use the best of both worlds—human and machine capabilities—to scale our quality and performance management operations and provide our customers with the best possible service.”

“Our colleague resourcing tool powered by Verint’s Workforce Management for Branch helped us make better resourcing and recruiting decisions. This enabled us to have a more agile workforce with improved colleague engagement.”

“The feedback from agents on Verint TimeFlex Bot is probably the most positive we’ve seen within our contact centers for a long time. We’ve always been quite attuned to why people wanted to make changes and providing that approval process for them to be able to do so. But this has really shifted to empowering employees to drive the changes that suit them, but also help the business.”

“Verint is helping to steer AXA to an agile, adaptive future. By innovating faster, we are driving new insights, elevating CX, and lowering our customer engagement costs.”

“Just as it has helped our people, we know that Verint TimeFlex Bot has the potential to benefit many different business units, bringing about meaningful change to even more employees.”

“Our categories look out for positive language, which can be passed onto agents to help drive employee learning, experience, and satisfaction.”

“Our mission is to provide an intuitive, modern platform where customers can be in contact with peers and RWS SMEs for all questions and provide feedback. As part of our next phase of growth, we’re aiming to leverage customer feedback and enhancement ideas, and capitalize on peer-to-peer collaboration, enriched content, and reuse.”

“Our goal was to listen everywhere, collecting insights from as many channels as possible to understand more about our customers. That way, the bank would be uniquely positioned to identify actions to transform the customer experience.”

“Our goal was to automate more compliance checks, to improve quality, and reduce compliance risk. Automation would give us prompt, complete visibility into all performance and compliance issues.”

“Make no mistake, Verint Quality Bot is making a huge difference to FNB’s compliance adherence. By monitoring significantly more interactions, we can turn our compliance strategy from reactive to proactive and assign training to reinforce proper compliance processes.”

“Each team leader was responsible for coaching execution, resulting in as many different coaching methods as there were leaders in the division."