“Make no mistake, Verint Quality Bot is making a huge difference to FNB’s compliance adherence. By monitoring significantly more interactions, we can turn our compliance strategy from reactive to proactive and assign training to reinforce proper compliance processes.”

“We needed to reimagine how we engaged with customers, leveraging Verint Open CCaaS Platform and best-of-breed cloud solutions to harness AI and elevate digital-first customer engagement.”

"With Impact 360, we've increased the productivity within our center and are 100 percent more efficient at monitoring, evaluating, and training our agents. Impact 360 gives us more control over what's happening in our day-to-day business."

"While NASA had tools to monitor quantitative metrics, it sought to gain more qualitative feedback from website visitors. In particular, the agency wanted to improve its understanding of visitors’ perceptions of content and navigation to drive continuous improvement in support of elevating and optimizing digital engagement and experience."

“Verint Work Allocation Bot within Verint Operations Manager checked all our boxes, and Verint Desktop and Process Analytics was a bonus. To know where people were spending their time was for us a crazy concept at the time.”

“With Verint [Web & Mobile], we are like a Swiss Army Knife when it comes to the business. We are making sure every issue is sized and prioritized correctly to get the right resolution in place as quickly as possible.”

“[Verint] is a great partner with a great service that enhances our customers’ experience.”

“The people at [Verint] and their level of commitment gave me confidence in reaching out to [Verint] in our time of need.”

“Verint is enabling our contact center to use the best of both worlds—human and machine capabilities—to scale our quality and performance management operations and provide our customers with the best possible service.”

“Our colleague resourcing tool powered by Verint’s Workforce Management for Branch helped us make better resourcing and recruiting decisions. This enabled us to have a more agile workforce with improved colleague engagement.”

“The feedback from agents on Verint TimeFlex Bot is probably the most positive we’ve seen within our contact centers for a long time. We’ve always been quite attuned to why people wanted to make changes and providing that approval process for them to be able to do so. But this …

“Verint is helping to steer AXA to an agile, adaptive future. By innovating faster, we are driving new insights, elevating CX, and lowering our customer engagement costs.”

“Just as it has helped our people, we know that Verint TimeFlex Bot has the potential to benefit many different business units, bringing about meaningful change to even more employees.”

“Our categories look out for positive language, which can be passed onto agents to help drive employee learning, experience, and satisfaction.”

“Our mission is to provide an intuitive, modern platform where customers can be in contact with peers and RWS SMEs for all questions and provide feedback. As part of our next phase of growth, we’re aiming to leverage customer feedback and enhancement ideas, and capitalize on peer-to-peer collaboration, enriched content, …