“Make no mistake, Verint Quality Bot is making a huge difference to FNB’s compliance adherence. By monitoring significantly more interactions, we can turn our compliance strategy from reactive to proactive and assign training to reinforce proper compliance processes.”

“We needed to reimagine how we engaged with customers, leveraging Verint Open CCaaS Platform and best-of-breed cloud solutions to harness AI and elevate digital-first customer engagement.”

"With Impact 360, we've increased the productivity within our center and are 100 percent more efficient at monitoring, evaluating, and training our agents. Impact 360 gives us more control over what's happening in our day-to-day business."

“Our goal was to listen everywhere, collecting insights from as many channels as possible to understand more about our customers. That way, the bank would be uniquely positioned to identify actions to transform the customer experience.”

“Our goal was to automate more compliance checks, to improve quality, and reduce compliance risk. Automation would give us prompt, complete visibility into all performance and compliance issues.”

“Each team leader was responsible for coaching execution, resulting in as many different coaching methods as there were leaders in the division."

“By investing in advisor coaching, Tryg would be uniquely poised to improve advisor competence, optimize engagement, and win customers’ hearts and minds."

“We bought a Ferrari, and we know how to drive it."

“There are always a lot of unknowns, questions, and new insights to navigate. We wanted to create a place for members to collaborate and for us to understand what issues they needed help with. Verint Community gave us flexibility, numerous customization options, and a range of intuitive tools that made …

“This was a complex migration, carefully planned to align with the Council’s business needs and digital strategies. Among many objectives, the cloud platform needed to scale in line with increased public demand, deliver resilient, secure 24×7 service, and reduce manual effort through automation and self-service.”

“We needed a way to increase workforce capacity without increasing headcount. Verint has enabled Capitec to simplify multi-skilling between branches and Capitec Direct, matching resources to workload. In other words, we can now create an optimal fit between forecasted required workload and the number of associates and agents scheduled."

“We are now benefiting from one, unified workforce planning platform across the entire sports betting organization. This helps ensure accurate demand forecasting, monitor fluctuations, and empower our people with flexible working. It’s a game-changer in terms of operational efficiency and customer experience.”

“Our aim is to be the UK’s best-in-class digital community for all those affected by cancer, whatever their situation. Where personalized information can be accessed simply, support can be found and maintained easily, and reassurance can be found quickly, improving the quality of life for all those that use it.”

“The scheduling efficiency and flexibility we gained with Verint TimeFlex Bot enables us to differentiate Serco in the market on multiple levels. Empowering our employees to manage their own schedules creates a win-win situation for everyone. Our employees are more satisfied. As a result, they stay with the company and …

“Together, Hive and the portfolio events program provide a powerful opportunity to drive value creation and accelerated growth across the portfolio.”