346 Verint Systems Testimonials

"Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system – even those with no direct customer contact."

"Our mission is to protect our assets in the most efficient and cost effective manner possible."

"We’ve always used the mentality that ‘what gets measured will get done."

“Our goal was to automate more compliance checks, to improve quality, and reduce compliance risk. Automation would give us prompt, complete visibility into all performance and compliance issues.”

“Make no mistake, Verint Quality Bot is making a huge difference to FNB’s compliance adherence. By monitoring significantly more interactions, we can turn our compliance strategy from reactive to proactive and assign training to reinforce proper compliance processes.”

“Each team leader was responsible for coaching execution, resulting in as many different coaching methods as there were leaders in the division."

“By investing in advisor coaching, Tryg would be uniquely poised to improve advisor competence, optimize engagement, and win customers’ hearts and minds."

“We bought a Ferrari, and we know how to drive it."

“There are always a lot of unknowns, questions, and new insights to navigate. We wanted to create a place for members to collaborate and for us to understand what issues they needed help with. Verint Community gave us flexibility, numerous customization options, and a range of intuitive tools that made managing our community and elevating the user experience easier.”

“This was a complex migration, carefully planned to align with the Council’s business needs and digital strategies. Among many objectives, the cloud platform needed to scale in line with increased public demand, deliver resilient, secure 24×7 service, and reduce manual effort through automation and self-service.”