355 Verint Systems Testimonials

"In terms of our original planning and scheduling need, the Impact 360 Workforce Management solution has more than met our requirements. It has really made a difference by allowing us to move towards an entirely new level of help desk capability and performance."

"With Verint Enterprise Feedback Management, we have the flexibility to personalise our online surveys, as well as brand each survey we conduct on behalf of other Royal Colleges and specialty societies. This, combined with other functionality, such as enabling respondents to jump to sections that are relevant and skip sections that aren’t, have helped us increase the census response rate in recent years."

“With Verint Experience Management, rue21 now has a modern, cross-functional view of customer interactions and experiences across the consumer journey and insights to guide priority actions for continuous CX improvements.”

“Our goal was to automate more compliance checks, to improve quality, and reduce compliance risk. Automation would give us prompt, complete visibility into all performance and compliance issues.”

“Make no mistake, Verint Quality Bot is making a huge difference to FNB’s compliance adherence. By monitoring significantly more interactions, we can turn our compliance strategy from reactive to proactive and assign training to reinforce proper compliance processes.”

“Each team leader was responsible for coaching execution, resulting in as many different coaching methods as there were leaders in the division."

“By investing in advisor coaching, Tryg would be uniquely poised to improve advisor competence, optimize engagement, and win customers’ hearts and minds."

“We bought a Ferrari, and we know how to drive it."

“There are always a lot of unknowns, questions, and new insights to navigate. We wanted to create a place for members to collaborate and for us to understand what issues they needed help with. Verint Community gave us flexibility, numerous customization options, and a range of intuitive tools that made managing our community and elevating the user experience easier.”

“This was a complex migration, carefully planned to align with the Council’s business needs and digital strategies. Among many objectives, the cloud platform needed to scale in line with increased public demand, deliver resilient, secure 24×7 service, and reduce manual effort through automation and self-service.”

“We needed a way to increase workforce capacity without increasing headcount. Verint has enabled Capitec to simplify multi-skilling between branches and Capitec Direct, matching resources to workload. In other words, we can now create an optimal fit between forecasted required workload and the number of associates and agents scheduled."

“We are now benefiting from one, unified workforce planning platform across the entire sports betting organization. This helps ensure accurate demand forecasting, monitor fluctuations, and empower our people with flexible working. It’s a game-changer in terms of operational efficiency and customer experience.”

“Our aim is to be the UK’s best-in-class digital community for all those affected by cancer, whatever their situation. Where personalized information can be accessed simply, support can be found and maintained easily, and reassurance can be found quickly, improving the quality of life for all those that use it.”

“The scheduling efficiency and flexibility we gained with Verint TimeFlex Bot enables us to differentiate Serco in the market on multiple levels. Empowering our employees to manage their own schedules creates a win-win situation for everyone. Our employees are more satisfied. As a result, they stay with the company and provide better customer service. Plus, higher retention means lower costs for the company, which we can then pass onto our clients.”

“Together, Hive and the portfolio events program provide a powerful opportunity to drive value creation and accelerated growth across the portfolio.”