346 Verint Systems Testimonials

"I’m a huge fan of Verint, first of all, the culture throughout the whole organization is amazing. I can see it at the top, and it trickles the whole way down, and because of that one-on-one personal touch, it’s been effortless to use them and to grow with them."

"[With Automated Quality Management] we are now able to analyze phone calls and look at them in larger quantities. We’re going to gain insights that, in the past, were more just gut feelings."

"The Verint solutions are extremely reliable. We’ve been able to maximize the lifecycle of our surveillance system and demonstrate long-term return-on-investment to our leadership team."

“Our goal was to automate more compliance checks, to improve quality, and reduce compliance risk. Automation would give us prompt, complete visibility into all performance and compliance issues.”

“Make no mistake, Verint Quality Bot is making a huge difference to FNB’s compliance adherence. By monitoring significantly more interactions, we can turn our compliance strategy from reactive to proactive and assign training to reinforce proper compliance processes.”

“Each team leader was responsible for coaching execution, resulting in as many different coaching methods as there were leaders in the division."

“By investing in advisor coaching, Tryg would be uniquely poised to improve advisor competence, optimize engagement, and win customers’ hearts and minds."

“We bought a Ferrari, and we know how to drive it."

“There are always a lot of unknowns, questions, and new insights to navigate. We wanted to create a place for members to collaborate and for us to understand what issues they needed help with. Verint Community gave us flexibility, numerous customization options, and a range of intuitive tools that made managing our community and elevating the user experience easier.”

“This was a complex migration, carefully planned to align with the Council’s business needs and digital strategies. Among many objectives, the cloud platform needed to scale in line with increased public demand, deliver resilient, secure 24×7 service, and reduce manual effort through automation and self-service.”