“We needed a single entry point for customers and one organizational-wide voice. We also wanted a unified view of every person that impacts the Securex service experience, including skills and availability to handle workload.”
“The majority of cases we receive are service related, such as changing an order, changing delivery time or location, or checking up on the delivery schedule. We receive up to five million customer enquiries every year through all channels. Verint enables us to balance this demand, prioritise enquiries in the …
“Forecasting from the Verint Monet Workforce Management solution has provided us with call volume predictability, enabling us to have the right people in the right seats at the right times.”
“Together, Hive and the portfolio events program provide a powerful opportunity to drive value creation and accelerated growth across the portfolio.”
“The telecom industry is highly demanding in terms of social engagement. Our goal is to deliver exceptional customer experiences across all NOS brands on the messaging platforms that customers use daily. We needed a modern platform to unify these channels, allowing our agents to manage conversations more efficiently and effectively.”
“Our customers responded positively to the offering of the service, with 60 percent utilization rate in as early as two weeks. Most important, Verint Callback helped us improve service levels by three to five percent. We have seen a reduction in average handle times and an increase in customer satisfaction.”
“At Bradesco Seguros, we take great pride in caring for our clients and in providing the best experience possible. Seeing customers respond positively and ensuring consistency in service fills us with pride. Working with Verint and Belltech has changed the way we do business. We have the tools we need …
“NHSBSA continues to work in close partnership with the Verint Success and Services Team – as well as Product Managers – to ensure our strategic goals are met and full value is realized from the Verint investment.”
“Our goal was to provide a safe, stable, accessible and well-run online platform. We wanted the improved platform to provide a space for essential 24/7 peer support and engagement opportunities to its users who are mostly autistic people. Our community has a searchable library of questions on a wide range …
“It’s about improving the quality of life for all those that use it.”
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