355 Verint Systems Testimonials

"The single biggest driver of customer satisfaction, by far, is ease. Combining self-service knowledge with the transformation of our customer interaction centre and website gives us the confidence to say: ‘buying and enjoying your BMW just got easier’."

“MORI measured customer satisfaction levels were static at around 65 percent, and there were inconsistencies in asking customers about satisfaction at that time. The focus groups were established to understand the customers’ definition of service excellence, construct a questionnaire and conduct telephone research to create a service excellence model.”

"The real payoff is in the return on investment that Impact 360 Desktop and Process Analytics is helping us deliver to our clients through increased efficiency and lower cost."

“We needed a single entry point for customers and one organizational-wide voice. We also wanted a unified view of every person that impacts the Securex service experience, including skills and availability to handle workload.”

“The telecom industry is highly demanding in terms of social engagement. Our goal is to deliver exceptional customer experiences across all NOS brands on the messaging platforms that customers use daily. We needed a modern platform to unify these channels, allowing our agents to manage conversations more efficiently and effectively.”

“Our customers responded positively to the offering of the service, with 60 percent utilization rate in as early as two weeks. Most important, Verint Callback helped us improve service levels by three to five percent. We have seen a reduction in average handle times and an increase in customer satisfaction.”

“At Bradesco Seguros, we take great pride in caring for our clients and in providing the best experience possible. Seeing customers respond positively and ensuring consistency in service fills us with pride. Working with Verint and Belltech has changed the way we do business. We have the tools we need to quickly and automatically identify opportunities to improve our customer interactions and build long-term loyalty.”