"The Port of Galveston relies on Verint’s Networked Video Solutions to enable security personnel to monitor unauthorized movement, security breaches, and sea traffic 24 hours a day, even in low light."

"Management gets a clear picture of the scope of services being performed in the contact centers and can see the value that our agents deliver to the bottom line."

"Verint feedback has been invaluable in identifying the customer pain points in our portal. This has enabled us to dramatically reduce payment issues and calls to the contact center. Those wins, plus a newfound ability to coordinate CX priorities across the business, has helped us focus on raising CSAT and …

“We needed a single entry point for customers and one organizational-wide voice. We also wanted a unified view of every person that impacts the Securex service experience, including skills and availability to handle workload.”

“The telecom industry is highly demanding in terms of social engagement. Our goal is to deliver exceptional customer experiences across all NOS brands on the messaging platforms that customers use daily. We needed a modern platform to unify these channels, allowing our agents to manage conversations more efficiently and effectively.”

“Our customers responded positively to the offering of the service, with 60 percent utilization rate in as early as two weeks. Most important, Verint Callback helped us improve service levels by three to five percent. We have seen a reduction in average handle times and an increase in customer satisfaction.”

“At Bradesco Seguros, we take great pride in caring for our clients and in providing the best experience possible. Seeing customers respond positively and ensuring consistency in service fills us with pride. Working with Verint and Belltech has changed the way we do business. We have the tools we need …

“NHSBSA continues to work in close partnership with the Verint Success and Services Team – as well as Product Managers – to ensure our strategic goals are met and full value is realized from the Verint investment.”

“Our goal was to provide a safe, stable, accessible and well-run online platform. We wanted the improved platform to provide a space for essential 24/7 peer support and engagement opportunities to its users who are mostly autistic people. Our community has a searchable library of questions on a wide range …

“It’s about improving the quality of life for all those that use it.”

“Verint is helping OTTO listen and engage across its e-commerce platform. This allows the business to spot early warning signals, prevent lost sales, and increase customer conversions.”

“For the first time, we have enterprise wide visibility of time off planning, and our agents have true self service. Within just six weeks, over a thousand leave requests were submitted with almost 80% approved automatically. That simply wasn’t possible before. It’s eliminated manual effort and given everyone far greater …

“To say it’s a transformation is an understatement. Thanks to Verint, we can manage a £3 billion balance sheet and new applications significantly faster – and that has a huge impact on both the mortgage broker and end-user customer experience.”