346 Verint Systems Testimonials

"Coaching is more efficient. Our coaches have more time for evaluation and the agents take their evaluation questionnaires with them straight from the meeting. This facilitates more intensive and more active training."

"Verint Speech Analytics is an adaptive tool that can be used in so many different ways – from helping understand the big picture in terms of trends to uncovering opportunities for associate coaching."

"In this type of environment, there are so many different things that might happen in a given day. The value of Verint Workforce Management Professional for us is the transparency it provides — everyone knows what everyone is doing."

"The addition of Verint Enterprise Feedback Management, which is used by some 7,500 employees throughout the organization, better enables the listening services team to gather and analyze the voice of the customer, partners, and employees, and then present the findings to all corners of the organization."

"Our focus on security reaches beyond the walls of our facilities. We want to have the opportunity to make a difference in our organization and within the surrounding area. Verint and Security Products Companies are true partners in helping us meet this goal."

"Verint Workforce Optimization has literally transformed our organization. We are more efficient and productive, but the real benefit lies squarely with improving our ability to serve patients quickly."

"We partnered with Verint to deliver a modern back-office workforce optimization platform and industry-recognized management development program to help deliver future business objectives and mitigate business risks."

"We want the portal to give customers the same experience they get from their favourite consumer portal. That means providing secure, flexible, personalised, and branded online access to public services. Verint Digital First Engagement Management gives us this."

"Verint Back-office Operations helped make a single, virtual queue environment a reality, enabling us to forecast and balance workloads across sites — reducing downtime and improving productivity."

"The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service."

"We’ve relied on the Telligent account and support teams regularly and found them to be incredibly helpful. It’s fantastic to have access to such knowledgeable resources to guide us through learning a new system and crafting it to meet our specific needs."

"The ease of building Sage City using Telligent Community was remarkable, which, in turn, helped us elevate our image and brand. More important, our customers love it."

"We did not need conversations to speed up, but we did need them to improve in quality. With the combination of our client management system and Verint Knowledge Management, this goal was achieved and we saw customer satisfaction go through the roof after only three weeks."

"Using a conservative five percent savings rate, the social services agency anticipates achieving a first-year return of more than five times its initial investment."

"Perhaps most valuable to us is Verint’s incredible 24x7 support of its solution. When I call the support number, I know my call will be answered in seconds and I’ll quickly have an answer to my question."