"Customer experience and customer focus go hand in hand. Verint solutions are helping our organization gain the insight we need to execute our customer-centric strategies more effectively."

"Sometimes information was missing from the Web site or it was buried too deeply, and we didn’t realize how important it was to our clients. Reporting highlighted this, and we made changes that helped to reduce our call volume."

"It’s unusual for a medium-sized hotel chain to operate a customer service centre with quality monitoring systems, but the investment has paid off for us. By using voice and screen recording to improve our processes and the training of our agents, we have boosted annual sales significantly with Impact 360."

"Our focus on security reaches beyond the walls of our facilities. We want to have the opportunity to make a difference in our organization and within the surrounding area. Verint and Security Products Companies are true partners in helping us meet this goal."

"Verint Workforce Optimization has literally transformed our organization. We are more efficient and productive, but the real benefit lies squarely with improving our ability to serve patients quickly."

"We partnered with Verint to deliver a modern back-office workforce optimization platform and industry-recognized management development program to help deliver future business objectives and mitigate business risks."

"We want the portal to give customers the same experience they get from their favourite consumer portal. That means providing secure, flexible, personalised, and branded online access to public services. Verint Digital First Engagement Management gives us this."

"Verint Back-office Operations helped make a single, virtual queue environment a reality, enabling us to forecast and balance workloads across sites — reducing downtime and improving productivity."

"The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service."

"We’ve relied on the Telligent account and support teams regularly and found them to be incredibly helpful. It’s fantastic to have access to such knowledgeable resources to guide us through learning a new system and crafting it to meet our specific needs."

"The ease of building Sage City using Telligent Community was remarkable, which, in turn, helped us elevate our image and brand. More important, our customers love it."

"We did not need conversations to speed up, but we did need them to improve in quality. With the combination of our client management system and Verint Knowledge Management, this goal was achieved and we saw customer satisfaction go through the roof after only three weeks."

"Using a conservative five percent savings rate, the social services agency anticipates achieving a first-year return of more than five times its initial investment."

"Perhaps most valuable to us is Verint’s incredible 24x7 support of its solution. When I call the support number, I know my call will be answered in seconds and I’ll quickly have an answer to my question."

"Such operability and ease of use is another advantage of Impact 360 Speech Analytics. Overall, the solution matches our business concepts and operations extremely well."