223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

"UserTesting breaks the barriers to understanding how and why people use our product. Now everyone can test and know for themselves."

"With human insights from UserTesting, NBCUniversal's global Identity solution has proven to be the most significant feature launch to date, bringing the widest impact to all our consumer touchpoints across all our network brands."

“Having the ability to explore customer sentiment, probe for clarity, hear from targeted users, and share that learning quickly and easily. it was a game changer for us. Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal.”

"UserTesting empowers us to have a much more strategic approach than NPS alone because it delivers far richer human insight."

"It's critical that our digital experimentation team has the best tools and systems to design and test the experiences that we're developing, because it increases our likelihood to deliver winning experiences that turn customers into fans. That's why we relied heavily on UserTesting."

“UserTesting builds consensus almost immediately. When my stakeholders watch and listen to real customers experience our site, it's like an 'ah-ha!' moment that settles debates.”

"UserTesting helped us better understand how our customers feel, allowing us to produce more meaningful experiences for them - ones that not only get the job done, but help them feel good about doing it with us."

“We love UserTesting because it’s so easy for anyone to use, not just researchers. It's how we gain customer empathy across our company."

“In today’s uncertain and changing travel landscape, the most important thing we can do is to give travelers the confidence they need when making travel arrangements. UserTesting gives us the human insights that allow us to do just that.”

"Now more than ever it’s important that brands understand not just what their customers are thinking and feeling, but WHY. Thanks to UserTesting, we’re observing and listening to travelers every week. The insights we're uncovering are being used to make better decisions faster across our entire business. It's been invaluable to help us pivot. Our marketing activities shifted to giving travelers hope, help, and showing empathy, resulting in the launch of a global social media campaign called #WeWill."

“With UserTesting's human insight platform, we increased the lifetime value and loyalty of our existing customer base. That's because at any point in their journey, we can now get almost instant insights about what they need, want, or expect, and more importantly WHY.”

"UserTesting is the fastest, most powerful platform for understanding our customers. It's central to our rapid iteration process."