UserTesting

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Read 223 UserTesting reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 59 customer videos to see why companies chose UserTesting as their Testing and Optimization Tools

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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Customer Rating Review Scorebased on 2928 reference ratings
4.8/5.0 (2928)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
  • Top Rated Software 2025 2025
    2025Top Rated Software Award

Featured Testimonials

  • "This study has helped our team effectively identify and advocate for changes across the company that prospects and customers actually want based on their journey, which is our ultimate goal."

  • "With remote unmoderated card sort, we can have more participants and spend less time on traveling, setting up the lab and recruiting users. We also save time on the analysis of the gathered data. Online card sorting tools do a really good job of outputting a nice tree diagram or some other type of quantitative measures to help make the decision quicker. In the lab, you may have to do some manual work. Also, in-lab testing can get rather expensive, where as remote unmoderated tools can save a lot of money."

  • "There's a bit of magic that starts to happen after teams spend time one-on-one, or one with many, with a group of customers. They start to develop an empathy for the end user and an intuition around the problems they have, and how we could solve that really well.”

Featured Case Studies

  • How Fandango draws a crowd of 67 million moviegoers every month

  • How Zenni Optical leverages Contentsquare and UserTesting together to create a profitable guest checkout experience

  • How A&F Co. utilized customer insights to build the online A&F Wedding Shop and evaluate the in-store experience for their Hollister brand

Featured Customer Videos

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 223 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 103 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 59 businesses chose UserTesting.