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UserTesting

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Read 235 UserTesting reviews and testimonials from customers, explore 111 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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  • 235 Testimonials View
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  • 61 Customer Videos View
Customer Rating Review Score based on 3570 reference ratings
4.8/5.0 (3570)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • 2025 Top Rated Software Award

235Testimonials

  • "Include your users in your product journey—they’re the only other people who will care about your vision as much as you do. UserTesting helped us understand what they needed on …

    Melanie Perkins Co-founder and Chief Executive Officer

  • "What makes UserZoom different is its vast variety of methods and ability to integrate different methods within single studies to ensure we get the most effective outputs and results from …

    James Sutton UX Researcher

  • "UserTesting empowers us to have a much more strategic approach than NPS alone because it delivers far richer human insight."

    Grant Yurada Sr. Manager, UX Product Design
234 more testimonials currently locked

111 Case Studies

  • How IBM leverages customer insights into business success

    Eric Mahlstedt Head of User Research for Cloud, Data, and AI business units

  • How the Stars Group is closing the empathy gap to win more …

    Daryn Hobden Department Head of UX Architecture

  • How The Philadelphia Inquirer expedited their transition to digital, and increased mobile …

    Matt Boogie Chief Technology Officer
110 more case studies currently locked

61 Customer Videos

  • How Microsoft scales customer empathy to drive innovation and market leadership
    Play Video
    Tracey Craft Brand Content Studio Manager
  • Tier Mobility - Customer Success Story (Florian Weingarten - Head of Product)
    Play Video
    Florian Weingarten Director of Product
  • IBM - Customer Success Story (Eric Mahlstedt - Head of User Research for Cloud, Data, and AI business units)
    Play Video
    Eric Mahlstedt Head of User Research for Cloud, Data, and AI business units
60 more videos currently locked

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 111 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 1,907,669+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.