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UserTesting

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Read 235 UserTesting reviews and testimonials from customers, explore 177 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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  • 235 Testimonials View
  • 177 Case Studies View
  • 61 Customer Videos View
Customer Rating Review Score based on 3832 reference ratings
4.8/5.0 (3832)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • 2025 Top Rated Software Award

235Testimonials

  • "UserZoom has quite literally transformed my working life through the support of UserZoom’s gold partnership, I’ve been able to train up 50+ people across the organisation to run their own …

    Ciara Davey Senior UX Researcher

  • "That's the value of the UserTesting human insight platform. It helps us close experience gaps at today's speed of business, which is especially helpful in today's work-from-home environment."

    Harsha Thayi Senior Manager, User Experience

  • "With UserZoom, we’re getting feedback at all stages of the product development lifecycle - spotting issues early on, significantly reducing re-work. We're preventing wasted acquisition costs and improving customer retention."

    Michael Mangan Senior Lead UX Designer
234 more testimonials currently locked

177 Case Studies

  • With customer insights on the menu, the world’s largest franchise was able …

    Dave Hunter Sr. Manager

  • Sage boosts website conversions by 22% with UserTesting

  • How Motorpoint used insight from customers to build a sleek car buying …

    Razvan Ghica Head of Design
176 more case studies currently locked

61 Customer Videos

  • Nonprofit Cradles to Crayons saves big with prototype testing
    Play Video
    Karen Grant VP of Giving Factory Direct
  • Tier Mobility - Customer Success Story (Florian Weingarten - Head of Product)
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    Florian Weingarten Director of Product
  • Canva - Customer Success Story (Charlotte Norman - Head of Product Marketing)
    Play Video
    Charlotte Norman Head of Product Marketing
60 more videos currently locked

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 177 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 1,951,670+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.