UserTesting

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Read 223 UserTesting reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 59 customer videos to see why companies chose UserTesting as their Testing and Optimization Tools

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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Customer Rating Review Scorebased on 3138 reference ratings
4.8/5.0 (3138)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
  • Top Rated Software 2025 2025
    2025Top Rated Software Award

Featured Testimonials

  • "UserTesting gives us speed. Speed to recruit, to analyze, and engage with a wide range of personas. We need a partner like UserTesting to bring it all together."

  • "The versatility and robustness of the tool, and the marvelous, frictionless ability to deploy tests, in some cases without the intervention of the IT department, makes this totally invaluable."

  • “Looking at customers riding our vehicles and using the app helps us get closer to those customers. And then we improve our service so that it's better suited for the needs of day-to-day riders.”

Featured Case Studies

  • How Adobe utilized human insight to help BRP showcase their products across 180 websites

  • How Notre Dame turns ideas into profitable business realities

  • How IBM leverages customer insights into business success

Featured Customer Videos

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 223 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 103 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 59 businesses chose UserTesting.