UserTesting

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Read 223 UserTesting reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 59 customer videos to see why companies chose UserTesting as their Testing and Optimization Tools

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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Customer Rating Review Scorebased on 3241 reference ratings
4.8/5.0 (3241)
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Featured Testimonials

  • "A part of Kiva's lender experience is that intangible reaction a borrower has when they look at the project description. And you can only observe that by seeing their face–and that moment of delight–when you show them the website."

    Nathan TreviñoSenior Product Designer

  • “The breakout session on storytelling was amazing! I can't say enough good things about the presenters on their content.”

    Victoria Della SalaHuman Factors Design Engineer

  • “UserTesting empowers our team to adapt faster than ever. With real human insight at our fingertips, we’re now turning traditionally frustrating experiences into delightful ones. Testing these experiences today ensures our success tomorrow.”

    Morgan DavisManager, User Research
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Featured Case Studies

  • How changes to Kiva’s online lending platform helped fund 7,000 new borrowers

    Meg GloudemansSenior User Researcher

  • How Vistaprint averted disaster by discovering the source of a 16% spike in page exits

  • How DocuSign keeps users signing on the dotted line

    Morgan DavisManager, User Research
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Featured Customer Videos

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Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 223 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 103 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 59 businesses chose UserTesting.

FeaturedCustomers has 1,865,063+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.