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UserTesting

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Read 235 UserTesting reviews and testimonials from customers, explore 111 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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  • 235 Testimonials View
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Customer Rating Review Score based on 3739 reference ratings
4.8/5.0 (3739)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • 2025 Top Rated Software Award

235Testimonials

  • "Human insight and UserTesting have proven to be incredibly valuable resources for the Product Development team at Little Caesars. By gathering feedback and data directly from users, we gain a …

    Erica Olson Lead UX

  • “UserTesting makes it easy for us to connect with our audience in a short amount of time. And that makes it easy for us to launch a test, gather fast …

    Meera Ravi Lead Manager

  • "Thanks to UserTesting, our users are now able to find their tax forms more quickly and efficiently."

    Jesse Nichols UX Designer
234 more testimonials currently locked

111 Case Studies

  • How the UK retail bank understands customer behaviors, tests marketing materials, and …

    Catherine Richards Head of Customer Design

  • How Costco Travel built a better online travel booking experience

    Diya Loney Product Manager

  • Iberia Airlines boosts CX by scaling research with UserTesting, creating a centralized …

    Martín Beitia Head of Innovation, Design & Research
110 more case studies currently locked

61 Customer Videos

60 more videos currently locked

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 111 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.