UserTesting

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Read 223 UserTesting reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 59 customer videos to see why companies chose UserTesting as their Testing and Optimization Tools

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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Customer Rating Review Scorebased on 2973 reference ratings
4.8/5.0 (2973)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
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Featured Testimonials

  • "We track the impact of our user research by running QXScore studies alongside reporting on our NPS scores and brand metrics. Together, these measures form part of our scorecard. This helps us benchmark and optimize Sage's digital journeys."

    Caitlin HindleUser Researcher

  • "My favorite thing about UserTesting is the way it bridges the gap between the user and the decision maker."

    Alice WangSenior UX Researcher

  • “UserTesting makes it easy for us to connect with our audience in a short amount of time. And that makes it easy for us to launch a test, gather fast feedback, and evaluate opportunities we can focus on throughout the organization.”

    Meera RaviLead Manager
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Featured Case Studies

  • How the world’s leading meal kit provider uses fast human insight for 9 out of 10 initiatives

    Alice WangSenior UX Researcher

  • How product marketing and brand design help Jotform write the company’s next chapter

    Aytekin TankChief Executive Officer

  • How the biopharma leader builds websites that educate healthcare professionals about medicines and vaccines

    Jon WardenHead of User Experience & Design
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Featured Customer Videos

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Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 223 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 103 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 59 businesses chose UserTesting.

FeaturedCustomers has 1,828,549+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.