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UserTesting

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Read 235 UserTesting reviews and testimonials from customers, explore 111 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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  • 235 Testimonials View
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Customer Rating Review Score based on 3669 reference ratings
4.8/5.0 (3669)
  • Winter 2026 Market Leader Customer Feedback Management Software
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235Testimonials

  • “We were able to talk to people in their own homes in a safe way, and that was very convenient for them and. And as they got more comfortable, they …

    Amy Stillman Head of Design

  • "Include your users in your product journey—they’re the only other people who will care about your vision as much as you do. UserTesting helped us understand what they needed on …

    Melanie Perkins Co-founder and Chief Executive Officer

  • “Soon after we launched the Instant Buy function, we received many new orders. And we consider this project a huge customer experience win.”

    Alejandro Gutierrez Senior Product Designer - Instant Buy
234 more testimonials currently locked

111 Case Studies

  • How the moving and storage leader avoided disaster when they upgraded their …

    Tiffany Glass Chief Digital & Technology Officer

  • How the world’s leading meal kit provider uses fast human insight for …

    Alice Wang Senior UX Researcher

  • How Calm increased their research speed by 10x and developed the progress …

    Chase Clark Lead UX Researcher
110 more case studies currently locked

61 Customer Videos

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Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 111 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 1,911,112+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.