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UserTesting

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Read 235 UserTesting reviews and testimonials from customers, explore 182 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their User Research Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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  • 235 Testimonials View
  • 182 Case Studies View
  • 61 Customer Videos View
Customer Rating Review Score based on 4171 reference ratings
4.8/5.0 (4171)
  • Winter 2026 Market Leader Customer Feedback Management Software
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235Testimonials

  • "What can't be measured, can't be managed, it's that simple. It's important your research tool-set can help you measure your impact over time and help you tell a story. UserZooM's …

    Citi Bank Vice President

  • “We study our users at both the micro and macro levels. On a micro level, we try to understand users’ pain points and frustrations with our products. At a macro …

    Abhijeet Bhattacharya Senior Director - Product and Experience Design

  • "UserTesting is now embedded into our day-to-day product design processes to build or develop insight - it’s a key part of our work.”

    Razvan Ghica Head of Design
234 more testimonials currently locked

182 Case Studies

  • Sage boosts website conversions by 22% with UserTesting

    Susan Liu Senior User Research Manager

  • Freeletics speeds user research across 160 countries with UserTesting

    Natalia Suarez Product Designer

  • Apartment List becomes profitable in 2020 with UserTesting insights

    Daniel Kim UX Research Manager
181 more case studies currently locked

61 Customer Videos

  • How the right tools helped T. Rowe Price quickly solve a business-critical design problem
    Play Video
    Harsha Thayi Senior Manager, User Experience
  • American Airlines - Customer Success Story (Kevin Macfarland - Managing Director of Digital Platform and User Experience)
    Play Video
    Kevin Macfarland Managing Director of Digital Platform and User Experience
  • How the music streaming service developed the Flow Moods AI function, generating mood-based playlists for millions of customers
    Play Video
    Tom Abourmad User Researcher
60 more videos currently locked

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 182 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 2,131,041+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.