UserTesting

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Read 223 UserTesting reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 59 customer videos to see why companies chose UserTesting as their Testing and Optimization Tools

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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Customer Rating Review Scorebased on 3040 reference ratings
4.8/5.0 (3040)
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Featured Testimonials

  • "The versatility and robustness of the tool, and the marvelous, frictionless ability to deploy tests, in some cases without the intervention of the IT department, makes this totally invaluable."

    Pablo Sanchez MartinFormer Interaction Design Competency Center Manager

  • "Moving into digital is an area that we have been doing for some time and are continuing to move forward in. And so learning about how users are using those products and how to best deliver them helps us grow the entire company."

    Matt BoogieChief Technology Officer

  • "Thanks to UserTesting, our users are now able to find their tax forms more quickly and efficiently."

    Jesse NicholsUX Designer
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Featured Case Studies

  • How Zenni Optical leverages Contentsquare and UserTesting together to create a profitable guest checkout experience

    Justine IssaviDirector of Research

  • How the UK retail bank understands customer behaviors, tests marketing materials, and developed their online claims process

    Catherine RichardsHead of Customer Design

  • How Experian unlocks the power of human insights

    Grant YuradaSr. Manager, UX Product Design
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Featured Customer Videos

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Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 223 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 103 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 59 businesses chose UserTesting.

FeaturedCustomers has 1,838,524+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.