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UserTesting

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Read 235 UserTesting reviews and testimonials from customers, explore 111 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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  • 235 Testimonials View
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Customer Rating Review Score based on 3531 reference ratings
4.8/5.0 (3531)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • 2025 Top Rated Software Award

235Testimonials

  • "UserTesting is the preferred go-to solution for our Design Team, as it's a great way to look for leading indicators before investing too much in an approach."

    Matthew Cummings Director of UX Design

  • “Building software is expensive and it takes a long time to get into production. Having insights early is critical to making sure we're as efficient as we can be."

    Kevin Macfarland Managing Director of Digital Platform and User Experience

  • "Human insights help our team make data-driven decisions with confidence and conviction. The benefits spread over time! As our knowledge expands, we are able to solve for a growing variety …

    Suzanne Millward Senior UX Researcher,
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111 Case Studies

  • How the makers of AG1, the all-in-one health drink, blend a marketing …

    Grace Pawlowski Senior Manager, Product Marketing & Customer Strategy

  • How America's largest public radio group consistently delivers award-winning programming

    Chris Hardtman Senior Director, Digital Design and UX

  • How Krikey quickly reached one million downloads of their AR gaming app

    Ketaki Shriram CTO
110 more case studies currently locked

61 Customer Videos

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Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 111 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 1,901,496+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.