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Read 235 UserTesting reviews and testimonials from customers, explore 177 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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  • 235 Testimonials View
  • 177 Case Studies View
  • 61 Customer Videos View
Customer Rating Review Score based on 4031 reference ratings
4.8/5.0 (4031)
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235Testimonials

  • "UserTesting empowers us to have a much more strategic approach than NPS alone because it delivers far richer human insight."

    Grant Yurada Sr. Manager, UX Product Design

  • "Given it was UserTesting's inaugural summit, I didn't know what to expect. Generally I tend to find inaugural conferences to be a hit or miss because it's everyone's first time …

    DJ Heo Project Researcher

  • “Patients today don’t really have much control over what happens with their healthcare. They’re very dependent on communication between the provider, the pharmacy, and the insurance plan and are in …

    Frank Rosile UX Designer
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177 Case Studies

  • Alberta Blue Cross® redesigns digital spending account pages using customer feedback to …

    Alyana Angus Digital Experience Designer

  • How Panera Bread cooked up a new catering website to earn an …

    Andy Parquette Lead UX Designer

  • How changes to Kiva’s online lending platform helped fund 7,000 new borrowers

    Meg Gloudemans Senior User Researcher
176 more case studies currently locked

61 Customer Videos

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Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 177 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 2,096,710+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.