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UserTesting

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Read 235 UserTesting reviews and testimonials from customers, explore 111 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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  • 235 Testimonials View
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  • 61 Customer Videos View
Customer Rating Review Score based on 3531 reference ratings
4.8/5.0 (3531)
  • Winter 2025 Market Leader Customer Feedback Management Software
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  • 2025 Top Rated Software Award

235Testimonials

  • “We ask a lot of questions. UserTesting helps us turn our assumptions into evidence and each of those experiments helps the business move forward with more confidence.”

    Eric Mahlstedt Head of User Research for Cloud, Data, and AI business units

  • "My CEO praised my team for the speed and quality of our insights through UserTesting. The platform gives us clear decisions in less than a day."

    Lydia Howland Head of User Research

  • “I felt informed as I was waiting for my information to be verified as I was told what was happening at every step in the process. I never had to …

    Gabi Moore Principal Product Designer
234 more testimonials currently locked

111 Case Studies

  • How Lenovo improves its user experience to drive business growth

    Diana Gerli Software UX Manager

  • How Helix used human insights to improve their enrollment process and drive …

    Craig Newman Chief Transformation Officer

  • How Calm increased their research speed by 10x and developed the progress …

    Chase Clark Lead UX Researcher
110 more case studies currently locked

61 Customer Videos

  • How TaxSlayer makes tax preparation painless with UserTesting
    Play Video
    Jesse Nichols UX Designer
  • How the world's second-largest coffee shop chain designed a smooth pre-order function for their Click & Collect app
    Play Video
    Dave Adamson Senior Manager - Global Digital Experience Design
  • Burberry - Customer Success Story (Thomas Arnold - Senior User Experience Researcher)
    Play Video
    Thomas Arnold Senior User Experience Researcher
60 more videos currently locked

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 111 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 1,899,738+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.