UserTesting

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Read 223 UserTesting reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 59 customer videos to see why companies chose UserTesting as their Testing and Optimization Tools

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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Customer Rating Review Scorebased on 2813 reference ratings
4.8/5.0 (2813)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
  • Top Rated Software 2025 2025
    2025Top Rated Software Award

Featured Testimonials

  • "I'm like a doctor for these games - always testing and providing recommendations to make them better. Because it's not just about having games. When someone chooses our product for their leisure time, we honor that by making the game as enjoyable as possible."

  • "Given it was UserTesting's inaugural summit, I didn't know what to expect. Generally I tend to find inaugural conferences to be a hit or miss because it's everyone's first time gathering for that event, but THiS19 definitely exceeded my expectations!"

  • "One of the things I appreciate most about UserTesting is that testers are in their own live environment, so you really get to see how people are actually using the web. It's a good dose of reality."

Featured Case Studies

  • How Panera Bread cooked up a new catering website to earn an 18% increase in revenue per visit

  • How the moving and storage leader avoided disaster when they upgraded their ecommerce website

  • How the world leader in customer support software masters product design and development

Featured Customer Videos

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 223 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 103 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 59 businesses chose UserTesting.