UserTesting References Capped?

Access even more references from these marketplace competitors

Work at
UserTesting?
Upgrade Profile
  • 4.7 / 5.0 (3523)
    Premium 132+ References
  • 4.8 / 5.0 (1783)
    Premium 72+ References
  • 4.8 / 5.0 (2180)
    71+ References

UserTesting

Verified
Read 235 UserTesting reviews and testimonials from customers, explore 177 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

Show more
Categories:
Show more
  • 235 Testimonials View
  • 177 Case Studies View
  • 61 Customer Videos View
Customer Rating Review Score based on 3965 reference ratings
4.8/5.0 (3965)
  • Winter 2026 Market Leader Customer Feedback Management Software
    Press Release Report
  • 2025 Top Rated Software Award

235Testimonials

  • “We ask a lot of questions. UserTesting helps us turn our assumptions into evidence and each of those experiments helps the business move forward with more confidence.”

    Eric Mahlstedt Head of User Research for Cloud, Data, and AI business units

  • "Thanks to the insights we collected through UserTesting, we are now able to better understand what patients need during these tough times and can work with healthcare providers to meet …

    Diana Ye Product Design Lead

  • “With the help of UserTesting, we aim to have an online experience for purchasing eyewear as comfortable and personalized as the in-store experience.”

    Rianne van de Rijt UX Designer & Researcher
234 more testimonials currently locked

177 Case Studies

  • Iberia Airlines boosts CX by scaling research with UserTesting, creating a centralized …

    Martín Beitia Head of Innovation, Design & Research

  • How ING Spain scales UX by empowering customer journey experts

    Javier Sierra Merino User Research Expert Lead

  • ING Spain cuts call center task completions to 0.7% with UserTesting

176 more case studies currently locked

61 Customer Videos

  • American Airlines - Customer Success Story (Kevin Macfarland - Managing Director of Digital Platform and User Experience)
    Play Video
    Kevin Macfarland Managing Director of Digital Platform and User Experience
  • How FamilySearch helps people around the world find joy in connecting with their relatives
    Play Video
    Gregg Richardson Head of Product Strategy
  • How NBCUniversal improves experiences across its platforms, channels, and brands
    Play Video
    Josh Snow VP, Product and Design
60 more videos currently locked

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 177 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 2,029,897+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.