UserTesting

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Read 223 UserTesting reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 59 customer videos to see why companies chose UserTesting as their Testing and Optimization Tools

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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Customer Rating Review Scorebased on 3138 reference ratings
4.8/5.0 (3138)
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Featured Testimonials

  • "UserTesting gives us speed. Speed to recruit, to analyze, and engage with a wide range of personas. We need a partner like UserTesting to bring it all together."

    Matt MenzVP, Product Design

  • "The versatility and robustness of the tool, and the marvelous, frictionless ability to deploy tests, in some cases without the intervention of the IT department, makes this totally invaluable."

    Pablo Sanchez MartinFormer Interaction Design Competency Center Manager

  • “Looking at customers riding our vehicles and using the app helps us get closer to those customers. And then we improve our service so that it's better suited for the needs of day-to-day riders.”

    Maria HockUser Research Lead
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Featured Case Studies

  • How Adobe utilized human insight to help BRP showcase their products across 180 websites

    Jacob WhiteSenior Experience Architect

  • How Notre Dame turns ideas into profitable business realities

    Ben HogganDirector of De-Risking

  • How IBM leverages customer insights into business success

    Eric MahlstedtHead of User Research for Cloud, Data, and AI business units
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Featured Customer Videos

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Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 223 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 103 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 59 businesses chose UserTesting.

FeaturedCustomers has 1,846,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.