UserTesting

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Read 223 UserTesting reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 59 customer videos to see why companies chose UserTesting as their Testing and Optimization Tools

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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Customer Rating Review Scorebased on 2878 reference ratings
4.8/5.0 (2878)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
  • Top Rated Software 2025 2025
    2025Top Rated Software Award

Featured Testimonials

  • "UserTesting has enabled Atom to ensure our customers provide feedback throughout the product development lifecycle. With those valuable insights, we’re refining our products to deliver a best in class customer experience."

  • “User insights help us to build the things that make us a profitable business.”

  • "I'm like a doctor for these games - always testing and providing recommendations to make them better. Because it's not just about having games. When someone chooses our product for their leisure time, we honor that by making the game as enjoyable as possible."

Featured Case Studies

  • How product marketing and brand design help Jotform write the company’s next chapter

  • How America's largest public radio group consistently delivers award-winning programming

  • How Wise relies on UserTesting to help over 10 million people and businesses manage their money across the world

Featured Customer Videos

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 223 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 103 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 59 businesses chose UserTesting.