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UserTesting

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Read 235 UserTesting reviews and testimonials from customers, explore 177 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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  • 235 Testimonials View
  • 177 Case Studies View
  • 61 Customer Videos View
Customer Rating Review Score based on 3797 reference ratings
4.8/5.0 (3797)
  • Winter 2026 Market Leader Customer Feedback Management Software
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235Testimonials

  • “I can’t overstate the value of watching customers move through the screens of competitor mobile apps. This helped us understand how they arm and disarm security functions; how they access …

    Kevin Smith Senior User Experience Researcher

  • “We were able to talk to people in their own homes in a safe way, and that was very convenient for them and. And as they got more comfortable, they …

    Amy Stillman Head of Design

  • "UserTesting helps us quickly settle internal debates between executives by showing us the clear preferences of customers."

    Diane Leung Conversion Rate Optimisation Manager
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177 Case Studies

  • How UserTesting helped Pitney Bowes increase customer renewals 133%

    Michael Touna UX Manager

  • How the world leader in customer support software masters product design and …

    Pooja Patel Senior UX Researcher

  • HelloFresh increases research speed by 400% with UserTesting

176 more case studies currently locked

61 Customer Videos

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Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 177 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 1,924,576+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.