UserTesting

Premium
Read 223 UserTesting reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 59 customer videos to see why companies chose UserTesting as their Testing and Optimization Tools

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

Show more
Customer Rating Review Scorebased on 3040 reference ratings
4.8/5.0 (3040)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
  • Top Rated Software 2025 2025
    2025Top Rated Software Award

Featured Testimonials

  • "The versatility and robustness of the tool, and the marvelous, frictionless ability to deploy tests, in some cases without the intervention of the IT department, makes this totally invaluable."

  • "Moving into digital is an area that we have been doing for some time and are continuing to move forward in. And so learning about how users are using those products and how to best deliver them helps us grow the entire company."

  • "Thanks to UserTesting, our users are now able to find their tax forms more quickly and efficiently."

Featured Case Studies

  • How Zenni Optical leverages Contentsquare and UserTesting together to create a profitable guest checkout experience

  • How the UK retail bank understands customer behaviors, tests marketing materials, and developed their online claims process

  • How Experian unlocks the power of human insights

Featured Customer Videos

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 223 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 103 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 59 businesses chose UserTesting.