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UserTesting

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Read 235 UserTesting reviews and testimonials from customers, explore 177 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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  • 235 Testimonials View
  • 177 Case Studies View
  • 61 Customer Videos View
Customer Rating Review Score based on 3981 reference ratings
4.8/5.0 (3981)
  • Winter 2026 Market Leader Customer Feedback Management Software
    Press Release Report
  • 2025 Top Rated Software Award

235Testimonials

  • "The best part of UserZoom is having quick and direct user responses. Depending on the screener, we can launch a study and see results in less than 24 hours. This …

    Carolina Schomer UX Researcher SWARM Team

  • "With remote unmoderated card sort, we can have more participants and spend less time on traveling, setting up the lab and recruiting users. We also save time on the analysis …

    Deborah Torres Sr. UX Research and Ops Manager

  • "It’s insanely powerful when you combine quantitative data with UserTesting insights."

    Brendan Moore Senior Product Optimization Director
234 more testimonials currently locked

177 Case Studies

  • Kimberly-Clark boosts task success 19% with UserTesting

  • How WestJet uses customer sentiment to make air travel more convenient

    Lexie Lawrence UX Researcher

  • How YBS worked with UserTesting’s Professional Services team to address the UK …

    Tina Hughes Director of Digital & Marketing Channels
176 more case studies currently locked

61 Customer Videos

  • How the world’s largest eyewear manufacturer tested their Virtual Mirror tool, so shoppers trying on Ray-Bans or Oakleys find the perfect fit
    Play Video
    Daniele Catalano UX Designer & Researcher
  • Wells Fargo - Customer Success Story (John Chuprevich - Director Digital Research & Strategy)
    Play Video
    John Chuprevich Director Digital Research & Strategy
  • How the UK retail bank understands customer behaviors, tests marketing materials, and developed their online claims process
    Play Video
    Catherine Richards Head of Customer Design
60 more videos currently locked

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 177 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 2,060,044+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.