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Read 235 UserTesting reviews and testimonials from customers, explore 111 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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  • 235 Testimonials View
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  • 61 Customer Videos View
Customer Rating Review Score based on 3650 reference ratings
4.8/5.0 (3650)
  • Winter 2026 Market Leader Customer Feedback Management Software
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  • 2025 Top Rated Software Award

235Testimonials

  • "UserTesting played a key role in helping us build a more intuitive, trustworthy experience that aligned teams and delivered real impact. Insights from real users helped us move faster, reduce …

    Chris Centers Senior UX Researcher

  • “Running in-person studies can get extremely expensive—not to mention the challenges that come with recruiting and screening participants. With UserTesting, we don’t need to worry about that. We can focus …

    Mandy Kim UX Researchers - Growth & Monetization

  • “After releasing the validated content about sustainability, we saw an up to 20% increase in sales of sustainable products on our platform.”

    Dave Gorman Director of Customer Experience
234 more testimonials currently locked

111 Case Studies

  • How quick user insights help shape brand strategy and creative for Liquid’s …

    Samantha Tazzia Campaign Planner

  • How customer listening and beyond device testing powered Alaska Airlines’ rebound through …

    Aubri Denevan Senior UX Researcher

  • Canadian Tire proactively validates product updates through weekly user tests

    Steve McGuire Associate Manager of Digital Usability and Optimization
110 more case studies currently locked

61 Customer Videos

  • How the world's second-largest coffee shop chain designed a smooth pre-order function for their Click & Collect app
    Play Video
    Dave Adamson Senior Manager - Global Digital Experience Design
  • British Gas - Customer Success Story (James Sutton - UX Researcher)
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    James Sutton UX Researcher
  • How Cisco Webex is making remote collaboration 10X better than in-person meetings
    Play Video
    Mani Pande Former Head of UX Research
60 more videos currently locked

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 111 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 1,910,616+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.