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UserTesting

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Read 235 UserTesting reviews and testimonials from customers, explore 111 case studies and customer success stories, and watch 61 customer videos to see why companies chose UserTesting as their Customer Feedback Management Software

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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Customer Rating Review Score based on 3531 reference ratings
4.8/5.0 (3531)
  • Winter 2025 Market Leader Customer Feedback Management Software
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235Testimonials

  • "Access to rapid on demand insights has allowed us to differentiate in the moments that matter, helping us back bold, data driven decisions when the pressure was on to deliver."

    Chris Khalil Head of Design

  • "There's a bit of magic that starts to happen after teams spend time one-on-one, or one with many, with a group of customers. They start to develop an empathy for …

    Nilan Peiris VP of Growth

  • “UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back.”

    Tammy Snow Head of User Research
234 more testimonials currently locked

111 Case Studies

  • How Helix used human insights to improve their enrollment process and drive …

    Craig Newman Chief Transformation Officer

  • CarMax uncovers insights to improve customer experience with UserTesting

    Chip Trout Manager, Interaction Design

  • How the world's second-largest coffee shop chain designed a smooth pre-order function …

    Dave Adamson Senior Manager - Global Digital Experience Design
110 more case studies currently locked

61 Customer Videos

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Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 235 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 111 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 61 businesses chose UserTesting.

FeaturedCustomers has 1,899,738+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.