UserTesting

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Read 223 UserTesting reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 59 customer videos to see why companies chose UserTesting as their Testing and Optimization Tools

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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Customer Rating Review Scorebased on 3456 reference ratings
4.8/5.0 (3456)
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Featured Testimonials

  • "At Jotform, our users come first. As our company expands, we’re seeing the positive effects of UserTesting as it helps us understand our users' needs better and better—resulting in products that fuel user engagement and growth."

    Aytekin TankChief Executive Officer

  • "UserZoom is the high-performance supercar of research platforms. And you're just an incredible partner too. People are excited to use the tool and then they're also excited to get to talk to your UX research experts."

    John WyattUX Leader

  • “Human insight helps us limit risk by predicting how a customer is going to act with our product and then ultimately convert using our website.”

    Frederik BrakelChief Officer of Fashion
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Featured Case Studies

  • How the makers of AG1, the all-in-one health drink, blend a marketing message that customers love

    Grace PawlowskiSenior Manager, Product Marketing & Customer Strategy

  • How Krikey quickly reached one million downloads of their AR gaming app

    Ketaki ShriramCTO

  • How WES exceeds expectations by reducing customer pain points

    Meera RaviLead Manager
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Featured Customer Videos

  • Play Video
    Ruben StegbauerUX Research Manager
  • Play Video
    Meenakshi NagarajanChief Digital Officer
  • Play Video
    Jacob WhiteSenior User Experience lead & strategist
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Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 223 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 103 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 59 businesses chose UserTesting.

FeaturedCustomers has 1,891,211+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.