UserTesting

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Read 223 UserTesting reviews and testimonials from customers, explore 103 case studies and customer success stories, and watch 59 customer videos to see why companies chose UserTesting as their Testing and Optimization Tools

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs.

By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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Customer Rating Review Scorebased on 3002 reference ratings
4.8/5.0 (3002)
  • Market Leader 2025 2025
    Winter 2025Market LeaderCustomer Feedback Management Software
  • Top Rated Software 2025 2025
    2025Top Rated Software Award

Featured Testimonials

  • "At Jotform, our users come first. As our company expands, we’re seeing the positive effects of UserTesting as it helps us understand our users' needs better and better—resulting in products that fuel user engagement and growth."

  • "To help our customers launch the most compelling digital experiences, we partner with UserTesting to bring human insight into our design process, empowering us with a higher degree of confidence."

  • “We were able to talk to people in their own homes in a safe way, and that was very convenient for them and. And as they got more comfortable, they shared more.”

Featured Case Studies

  • How Deliveroo leveraged customer feedback to quickly determine new product feature names before launch

  • How UserTesting helped the Home Depot surprise and delight customers with empathy

  • How FamilySearch helps people around the world find joy in connecting with their relatives

Featured Customer Videos

Additional UserTesting Information & Resources

Read UserTesting Reviews, Testimonials & Customer References from 223 real UserTesting customers.

Browse UserTesting Case Studies, Customer Success Stories, & Customer References from 103 businesses that use UserTesting.

Watch UserTesting Customer Videos to learn why 59 businesses chose UserTesting.