223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

“UserTesting makes getting feedback from a wide range of users fast and easy for us at Adobe. It's what allows us to launch improved, easy-to-use features for all our customers.”

“UserTesting makes me look like a super hero to my team. The fact that I can get insights in hours and not have to wait weeks is a game changer!”

"That's the value of the UserTesting human insight platform. It helps us close experience gaps at today's speed of business, which is especially helpful in today's work-from-home environment."

“With UserTesting, it is so much quicker to gain insights and deliver a best-in-class experience for our customers.”

"Thanks to UserTesting, our users are now able to find their tax forms more quickly and efficiently."

“The thing I love most about UserTesting is definitely the pool of users. It's expediting our process and allowing us to build digital experiences that we can say for sure are helping us serve our users.”

“The benefit that I get out of UserTesting is I get to figure out really quickly, at a really early stage, whether an idea has legs or not.”

“UserTesting helped Code for America understand how people navigate our website. By listening to their experiences, we were better able to articulate what our users need in order to complete a task. One of Code for America's practices is to start any project, no matter the size, with user needs. UserTesting made it easy to start with the needs of our users. Thank you, UserTesting, for helping Code for America collect actionable feedback from people who believe in government for the people, by the people in the 21st century.”

“We know a lot about our guests and how they travel. But COVID-19 has really changed a lot of the ways we are thinking about travel. We wanted to make sure that we understood the guests’ experience."

“Before we think about building something, we run a sentiment study on UserTesting with renters and clients to validate or invalidate our assumptions about a concept or a feature, Then, after the first iteration of the MVP or prototype, we put it in front of renters and clients again to understand what we need to tweak, so we’re not building a solution that doesn't solve for a real-world problem and potentially lose millions in revenue.”

"For us, UserTesting is key not only for sharpening the work we produce for our clients, but also to help build their comfort level with research and feedback. It's as much a means of education as it is a means of enabling customer understanding—a magical intersection that really makes a difference for us and our clients."

"UserTesting means we can reach out to customers remotely - at their homes in London or at their offices in New York. Having diverse perspectives for all the products we create is vital to our success."