223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

"I'm like a doctor for these games - always testing and providing recommendations to make them better. Because it's not just about having games. When someone chooses our product for their leisure time, we honor that by making the game as enjoyable as possible."

“Each time somebody uses our platform and finds a relative they recognize, it's like gold that makes them excited to keep going. We're constantly trying to make those connections faster, easier, and more enjoyable for them. And we couldn't do that as well as we do without UserTesting."

“Having video and transcriptions makes it so much easier to present insights and recommendations to stakeholders. It has an emotional aspect that people remember that is more effective at driving decision-making and meaningful change than stats alone."

“I think everyone gets excited when they find a family record for the first time. But for our Chinese users, they generally don't find just one record at a time. The way the Chinese genealogical system works, it's like a family tree in reverse where instead of starting with yourself and going backward in time, you start with a family name from a single individual who may have lived hundreds of years ago and then search through an entire book with a thousand people stemming from that one person. So when you make that kind of discovery, it's like taking your feelings and multiplying them by a thousand.”

“It just blew us away, We thought there’s nobody UserTesting would be able to find who met our criteria, but they found plenty of people almost immediately. It just works!”

“UserTesting helps us continuously bring the customer back to the center of the conversation.”

“UserTesting empowers our team to adapt faster than ever. With real human insight at our fingertips, we’re now turning traditionally frustrating experiences into delightful ones. Testing these experiences today ensures our success tomorrow.”

“I felt informed as I was waiting for my information to be verified as I was told what was happening at every step in the process. I never had to wonder if it was working or not, and knowing this helped streamline the experience and reduce any frustration I may have otherwise had.”

“UserTesting gives us confidence that what we’re launching is going to land well and meet users’ needs and expectations.”

“UserTesting makes it easy for us to connect with our audience in a short amount of time. And that makes it easy for us to launch a test, gather fast feedback, and evaluate opportunities we can focus on throughout the organization.”

“If we didn’t have a tool like UserTesting, it would be really hard to understand how our customers are using our product. User research would be so much more expensive and time consuming, too.”

"It’s insanely powerful when you combine quantitative data with UserTesting insights."