223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

“We wanted to better understand how students use both desktop and native app experiences. We knew that some students switched between devices while learning, and we wanted to discover more about that group, particularly as compared with those who only used mobile apps.”

“Udemy has a company culture that promotes curiosity. We operate from a very learning-driven, empathetic mindset. Udemy employees want to hear what our users have to say.”

“UserTesting is easy to use and the tool expedites my research work flow giving me back value time.”

"In the retail industry, it´s very important that we understand how our customers are using our website & being able to action that."

“We needed rapid iterative feedback, fast and furious.”

"Our CEO, Satya Nadella, tells us often that the source of innovation comes from having a deep sense of empathy. And it's true, empathy makes us better innovators. Today, Microsoft is stronger than ever. UserTesting helps our entire company get feedback from our customers at every single point in the journey."

"In today's economy, if you're not learning from your customers, I assure you that you're not making the right decisions."

“The more we can have empathy and invoke our ability to meet unarticulated or unmet needs, the more that will be the source of innovation.”

"Partnering with UserZoom was probably one of the best things we could have done. It felt like an extension of one of our internal teams. And I can say this work saved us actual financial dollars."

"We're so much closer to the customer now. And that's made our whole company better."

"One of the biggest benefits of working with UserZoom is that they have researchers in their company that work very closely with us, that are essentially part of our team, who we can consult with, who we trust, and who are experts in the field."

“UserTesting gives us the rich human insights that we need to explain why people think, feel, say, and do the things the way they do. And the amazing part is that our tests come back with results in minutes and hours, not weeks or months.”