223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

“UserTesting allows us to understand our users better. It gives us a lens on how people in the real world use our products in a natural way.”

"Include your users in your product journey—they’re the only other people who will care about your vision as much as you do. UserTesting helped us understand what they needed on both a UX and emotional level."

"The versatility and robustness of the tool, and the marvelous, frictionless ability to deploy tests, in some cases without the intervention of the IT department, makes this totally invaluable."

"What I love about UserTesting is that we can launch a test and minutes later we’re getting valuable customer feedback. You can’t put a price on that."

"UserZoom is the only tool that can test all three screens and it has a great deal of capabilities. It is the most robust tool out there."

"[Using UserTesting] gives the team a sense of shared ownership and shared understanding of how customers use the product."

“Whereas in the past, 50 percent of clients on pre-trial supervision weren’t showing up for court or had a new arrest under supervision, now less than 20 percent are.”

"It has everything to do with scaling. ING is a company that is fully customer-centric, but the only way that we could scale the amount of time we have with users was by partnering with UserZoom as an enabler. With UserZoom's guidance and software, we got feedback from 900 users a week."

"Our goal is not to launch anything that hasn’t been validated first. With UserTesting, we can be confident about performance and usability before something goes live."

“Patients today don’t really have much control over what happens with their healthcare. They’re very dependent on communication between the provider, the pharmacy, and the insurance plan and are in many cases left out of the loop.”

"The best part of UserZoom is having quick and direct user responses. Depending on the screener, we can launch a study and see results in less than 24 hours. This helps us show that research is not a bottleneck and should always be included in the product development process."

"With remote unmoderated card sort, we can have more participants and spend less time on traveling, setting up the lab and recruiting users. We also save time on the analysis of the gathered data. Online card sorting tools do a really good job of outputting a nice tree diagram or some other type of quantitative measures to help make the decision quicker. In the lab, you may have to do some manual work. Also, in-lab testing can get rather expensive, where as remote unmoderated tools can save a lot of money."