223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

"UserZoom has quite literally transformed my working life through the support of UserZoom’s gold partnership, I’ve been able to train up 50+ people across the organisation to run their own research which has massively helped me prioritise and become more strategic in what research I do, when and how my company now gets the best value from my expertise working on the really complex projects."

“If we have either completely open-ended questions about a product, or very pointed questions, we’ll turn to UserTesting.”

"The customer is now digital. We have to be able to do our work in that same environment, and for that we use the UserZoom tool."

"With remote unmoderated card sort, we can have more participants and spend less time on traveling, setting up the lab and recruiting users. We also save time on the analysis of the gathered data. Online card sorting tools do a really good job of outputting a nice tree diagram or some other type of quantitative measures to help make the decision quicker. In the lab, you may have to do some manual work. Also, in-lab testing can get rather expensive, where as remote unmoderated tools can save a lot of money."

“UserTesting helps me and our entire team feel closer to how real users interact with our product. I find the whole system very easy to use and appreciate that I can run a test and share video clips with my team the same day so we can do the right things rapidly.”

"It has everything to do with scaling. ING is a company that is fully customer-centric, but the only way that we could scale the amount of time we have with users was by partnering with UserZoom as an enabler. With UserZoom's guidance and software, we got feedback from 900 users a week."

"With UserZoom, we’re getting feedback at all stages of the product development lifecycle - spotting issues early on, significantly reducing re-work. We're preventing wasted acquisition costs and improving customer retention."

"UserTesting makes it easy for us to get testimonials and videos. It’s really powerful to be able to share reactions from outside the building with stakeholders. You have to be ready to hear what’s working and what’s not."

“It was tough to paint a story that, even without numbers behind your insights, user research is still data and valuable towards driving a business decision.”

"The UserTesting account team really helps us develop our journey from research ops to becoming a design-focused organization."

"High financial commitment surrounded by complexity—both in financing and product— as well as a lack of transparency make car buying an extremely difficult process."

"Having Userzoom has transformed the way in which we're able to deliver insight, and our roles would be virtually impossible to perform without it. Outputs from our testing help us positively impact the lives of our customers every day."