223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

“We've gotten value out of just being a little creative with the platform. We do a lot of work on UserTesting to validate or invalidate concepts before we invest engineering, product, and design dollars into an under-researched shiny object.”

“UserTesting enables us to pull from their Contributor Network, which gives us access to customers so we can test our prototypes in the right way, quickly. And we can launch seven tests in one afternoon–and potentially get feedback within the hour.”

“I think it's really important to both speak to people and see how people are reacting to digital experiences. With the help of UserTesting, we found out that healthcare professionals not only want information for themselves, they want a platform where they can also find information for patients.”

"UserTesting is now embedded into our day-to-day product design processes to build or develop insight - it’s a key part of our work.”

“Using UserTesting's platform is a natural step for our team today. The insights it offers, and the speed at which we can get these insights, are critical to allow us to build and optimize our digital platforms in a way that creates value for our customers and the business.”

“UserTesting saved us from mistakes that could have made a major impact on our business—and has allowed our team to learn a lot more about what our customers actually want in their user experience. Now UserTesting is an integral part of our website and eCommerce agile process."

“User insights help us to build the things that make us a profitable business.”

“Looking at customers riding our vehicles and using the app helps us get closer to those customers. And then we improve our service so that it's better suited for the needs of day-to-day riders.”

“By doing this, we would be able to present our leadership with recommendations focused on increasing customer satisfaction and improving business results, ultimately increasing software revenue for the organization."

"UserTesting allows the UX team to be involved in the development of software projects early on, allowing us to create an intuitive user experience that improves customer satisfaction and drives business growth."

"Our plan with EnjoyHQ is to pull all of our insights from customers together from different sources--from UserTesting, customer service, and channels like Twitter and Facebook--and then we’ll feed those insights into one hub. We’ll package summaries for senior leadership here and allow anybody within the company to search for information."

"UserTesting is a partner that we use to bring prospective customers onto our site and understand how they use our product, what works, what doesn't work, and really understand what we need to develop in order to make sure that the product works for them."