223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

"Human Insight is the way we know if a communication is up to par. Thanks to testing with real people, teams are exposed to user-centered design and the value of testing early."

"Collaborating with UserTesting’s Professional Services (PS) team, YBS addressed a backlog of marketing items, web pages, and emails--all while building our User Research function. The PS team played a crucial role in helping YBS meet Consumer Duty standards."

"To sustain our business growth, we identified an opportunity to help users get trusted, instant answers by integrating OpenAI within Zigzag. Being able to move fast with confidence in our solution was crucial for our business."

"Findings from the tests made us change the way we present information at the first point of entry into the Ziggy AI chat feature. That got us thinking about how we can make Ziggy more fun and engaging for users."

"Using human insights to improve our digital experience has led to exceptional growth in participant enrollment and increased the number of partners who've chosen to use Helix's experience."

"Embracing UX Research has helped transform the way we approach product development. By listening to the voice of our users, we're investing in the long-term success of our products and company."

"By partnering with UserTesting, we’ve succeeded in collecting human insights to establish a best-in-class enrollment experience. We built this on a growing knowledge of our users’ wants, needs, attitudes, and behaviors."

"Human insights help our team make data-driven decisions with confidence and conviction. The benefits spread over time! As our knowledge expands, we are able to solve for a growing variety of use cases and user types at increasing speeds."

"UserTesting is the platform that connects the human heart to the human mind."

"The UserTesting platform gives us speed and scale. Those are the two words that come to my mind when people in our client teams (which could be product owners, Design teams, or content specialists) really utilize our findings and plug them into our products. They go out in a better state than they started. And I feel very fulfilled in my job."

"UserTesting has been a key partner in helping us transform feedback into impactful digital experiences that resonate with our users."

"We track the impact of our user research by running QXScore studies alongside reporting on our NPS scores and brand metrics. Together, these measures form part of our scorecard. This helps us benchmark and optimize Sage's digital journeys."