223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

“Building software is expensive and it takes a long time to get into production. Having insights early is critical to making sure we're as efficient as we can be."

“I'll actually never forget the first time I was able to participate in a customer interview with UserTesting. It really illuminated what customers feel, what their needs are, what their pain points are.”

“Analyzing human Insight helps us understand what's important to our customers and what resonates with them in our advertising and marketing materials.”

“Testing often and testing early with UserTesting helps us avoid big and costly mistakes.”

“Our work with UserTesting gives a voice to the consumer so that people can hear directly from them what they are saying about the ad or the product or service. Oftentimes in meetings, people cite video clips from a year or two earlier where they still remember what people said.”

"We used UserZoom’s QXscore to create a framework for a single UX metric score. We can easily track and improve how UX research can impact business outcomes."

“Without this level of transparency, we wouldn’t get the input that we need in order to grow, in order to fail fast and iterate, nor to make our products and our services and ourselves better.”

“PSA processes about 50,000 orders per day. UserTesting is our bridge to our collectors. It ended a lot of discussions that we were having and really centered our practices around our customers.”

“In the past we would design [a digital experience] in-house, we'd release it and wait to see if we got bad sentiment, and then fix it from there. Now every single product we are releasing runs through a series of iterations with users to ensure that we're building the right thing the first time."

“Benchmarking allows us to quantify the level of our competitors for the solution we are trying to test or launch. We can take the proper decisions without relying on opinions. And the QXscore makes this more scientific. There is no debate about the scores being valid, only discussion about where and how we can improve the experience.”

“We work with UserTesting all along the process of creating a new digital product. We have it at the beginning to better understand the needs that this product has to solve, but we also do user testing to validate that the product we are building accomplishes the expectation of our client or not.”

“UserTesting is involved in the entire process, from validating the hypothesis to the final step, where we validate that the product is ready for teams to build.”