223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

“The new design loaded quicker, and the new, helpful content provided users with an easier experience to create custom fields. The experience is more approachable and doesn’t seem like a massive enterprise form builder. We expect customer satisfaction and usage to increase.”

“Building a chatbot from scratch is not something you can make customers understand intuitively—you need to test what works and what doesn’t. And that’s where UserTesting is essential."

“Soon after we launched the Instant Buy function, we received many new orders. And we consider this project a huge customer experience win.”

“UserTesting helped validate the structure of the new admin center. The experience on my side was much faster and simpler than running in-person research. I would launch a test and then end my workday. The next morning, I’d wake up to six results from UserTesting!”

“I love the confidence that UserTesting gives us. UserTesting projects enable us to hear from people and present results back to management. Customer opinions are the results. They confirm the direction that we should take and there’s not a lot of disagreement after that, especially when customers tell you directly whether something works or not.”

“Running in-person studies can get extremely expensive—not to mention the challenges that come with recruiting and screening participants. With UserTesting, we don’t need to worry about that. We can focus on building out self-service functions for customers and show our executives how those projects are progressing to meet our corporate objectives.”

“UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back.”

"Understanding our consumers, and the insights that come with them, will allow us to continue to profitably grow our business."

"Hearing consumers’ voices and seeing their reactions when we put our experiences in front of them is powerful. It puts us in the shoes of our consumers when they're trying to shop."

“The UserTesting Contributor Network has incredible value. The quality is crazy good, especially when we compared it with the feedback we received from customers and potential customers on other platforms.”

“Human Insight leads to understanding the full end-to-end customer journey to make sure that we have that seamless experience from inspiration and booking, to travel, to when you've arrived at your destination.”

“The value in providing the QXscore to product owners is that it gives us a common metric with our product counterparts to be able to track success over time.”