223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

“Human insight helps us limit risk by predicting how a customer is going to act with our product and then ultimately convert using our website.”

“After releasing the validated content about sustainability, we saw an up to 20% increase in sales of sustainable products on our platform.”

“People love Flow. They actually use it a lot. And they love the simplicity of it. But sometimes Flow needs a bit more guidance in the way it behaves - and that’s where UserTesting contributors helped us understand how to refine the feature.”

“We work with UserTesting to test our product with existing and potential customers in all our key markets, covering France, the UK, the US, Brazil, and Germany.”

“UserTesting is a real staple for us in the design practice at Tesco Bank. It allows us to connect with customers and understand customers in much more depth.”

“Human insight becomes the glue that helps us take ideas and concepts and turn them into business value.”

“UserTesting is essential to our work going forward because we have a large base, we have multiple touchpoints from the consumer experience point of view. And we want to ensure when we are releasing these experiences to our customers, they are class-leading.”

“We were hearing a lot from consumers that they want even more convenient payment methods. UserTesting contributors helped us really streamline the checkout experience in Click & Collect in the app. So essentially, they were able to pay for their drinks with just one tap.”

“We study our users at both the micro and macro levels. On a micro level, we try to understand users’ pain points and frustrations with our products. At a macro level, we try to understand their desires and aspirations from emerging technologies. UserTesting is an integral component of our development cycle as it helps us scale our products from now to the future.”

“I can’t overstate the value of watching customers move through the screens of competitor mobile apps. This helped us understand how they arm and disarm security functions; how they access a panic button; how they zoom in while they watch their home or office from their smartphone; and even how dependent they are on WiFi.”

"It was amazing talking to users in their natural environments at home or on the go. During a live session, a participant showed us how she uses the mobile app while her daughter sat on her lap. That’s what we need, genuine experiences!"

“Changes to the customer onboarding experience went live. The ‘get help’ button is much easier to access, and we saw a 300% increase in clicks on that in the first two months. That means our new customers let us know when they want help—and we’re able to give them the support they need.”