223 UserTesting Testimonials

“Subway keeps finding new ways to use the UserTesting platform to get invaluable insights into what our customers want and need.”

“Showing a stakeholder a highlight reel of UserTesting videos that showcase an opportunity is an extremely powerful thing.”

"People canceled their free trial the same day when they signed up. But after the team's work over the course of one year, we were able to reduce that by 20%. And overall revenue from new users increased by 6%."

“We were able to talk to people in their own homes in a safe way, and that was very convenient for them and. And as they got more comfortable, they shared more.”

"The UserTesting account team really helps us develop our journey from research ops to becoming a design-focused organization."

"At Jotform, our users come first. As our company expands, we’re seeing the positive effects of UserTesting as it helps us understand our users' needs better and better—resulting in products that fuel user engagement and growth."

“These combined solutions help keep us focused on enhancing the customer experiences that matter most, and ensures that we’re keeping our customers at the center of business decisions.”

"UserTesting is the preferred go-to solution for our Design Team, as it's a great way to look for leading indicators before investing too much in an approach."

"With UserTesting, we are seeing increased conversion rates across the board."

“We found through UserTesting that we weren’t doing a good enough job explaining the value of our product and what it can do for you. Having people do that for you can be hugely beneficial.”

“UserTesting helps us constantly refocus on what customers want and need. It makes them the center of our universe. We never get stuck with our own assumptions. Contributors are so forthcoming with helpful feedback and citing other digital brands who do things well.”

“With the help of UserTesting, we aim to have an online experience for purchasing eyewear as comfortable and personalized as the in-store experience.”

“Human insight helps us create a better customer experience by truly understanding what’s behind the data we have.”

"The value of understanding human insight is that it leads us to understand how dynamic our customer base truly is and how it evolves every day. It's never static. It requires us to keep evaluating our products, to see how we can make them better and more powerful for sellers."

“Quantitative research can only get at the ‘what.’ UserTesting really helps us understand the ‘why’ very quickly. That helps us make Seller Central profitable for sellers as well as enjoyable for buyers.”