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"In selecting our first CDP, we didn’t fully appreciate two critical things: the solution needed to integrate with all of those systems, and it needed to truly scale. Even if a vendor can handle amazing data volumes, when you throw in a bit of complexity in the data model, things …
"We have very talented data scientists that would be querying the data in Databricks in order to create the segments and targets. As we grow and as our tech stack grows, as well as the demands from our customer base and the business, then scale and efficiency become big question …
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a …
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