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Uniphore

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Read 77 Uniphore reviews and testimonials from customers, explore 38 case studies and customer success stories, and watch 24 customer videos to see why companies chose Uniphore as their Contact Center Software

Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. They make it possible for every voice, on every call, to be truly heard.

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  • 77 Testimonials View
  • 38 Case Studies View
  • 24 Customer Videos View
Customer Rating Review Score based on 3699 reference ratings
4.8/5.0 (3699)
  • Winter 2026 Top Performer Customer Data Platforms

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77Testimonials

  • “We can no longer spend days defining audiences and moving levers and knobs to launch a campaign. Having all of our data consolidated and being able to push audiences to …

  • "We are on the right path, and have a 360 degree view of the customer, whether we are in conversation, on the phone or while documenting information."

  • "The adoption of conversational AI and automation has the ability to reduce response times for the emergency services by up to 35%."

76 more testimonials currently locked

38 Case Studies

  • State Collection Service Automates Collections and Elevates Customer Experience

  • A global business process outsourcing taps U-AnalyzeTM for 100% call monitoring and …

  • BASIX Sub-K leverages voice technology to enable secure and scalable Mobile Bankin

37 more case studies currently locked

24 Customer Videos

  • Pandora - Customer Success Story (David Hassler - Director of Software Engineering)
  • How the company uses AIQ to power more flexible, effective marketing
  • Savvy - Customer Success Story (Schmuel Kamensky - Senior Software Engineer)
23 more videos currently locked

Additional Uniphore Information & Resources

Read Uniphore Reviews, Testimonials & Customer References from 77 real Uniphore customers.

Browse Uniphore Case Studies, Customer Success Stories, & Customer References from 38 businesses that use Uniphore.

Watch Uniphore Customer Videos to learn why 24 businesses chose Uniphore.