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Uniphore

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Read 77 Uniphore reviews and testimonials from customers, explore 35 case studies and customer success stories, and watch 24 customer videos to see why companies chose Uniphore as their Conversational AI

Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. They make it possible for every voice, on every call, to be truly heard.

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  • 77 Testimonials View
  • 35 Case Studies View
  • 24 Customer Videos View
Customer Rating Review Score based on 3667 reference ratings
4.8/5.0 (3667)
  • Winter 2026 Top Performer Customer Data Platforms
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77Testimonials

  • "With Uniphore’s self-service solution, the BPO achieves a cost saving of $2 per call."

    Leading BPO Provider Company

  • "Uniphore’s dedicated team guided us through implementation. It is game changing to have a group of specialists who know your business, know your scripting, and are so responsive."

    Shannon Strahan Business Intelligence Manager

  • “We are becoming more intentional about how we measure success. Our teams are able to commit to what success looks like across our customer journeys.”

    Tzvetana Duffy Senior Director of Enterprise Engagement
76 more testimonials currently locked

35 Case Studies

  • Leading US health insurance company increases its agents’ productivity by automating mandatory …

  • Global Media Brand - Customer Case Study

  • Vera Bradley - Customer Case Study

    Daren Hull Chief Customer Officer
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24 Customer Videos

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Additional Uniphore Information & Resources

Read Uniphore Reviews, Testimonials & Customer References from 77 real Uniphore customers.

Browse Uniphore Case Studies, Customer Success Stories, & Customer References from 35 businesses that use Uniphore.

Watch Uniphore Customer Videos to learn why 24 businesses chose Uniphore.

FeaturedCustomers has 1,996,220+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.