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Uniphore

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Read 77 Uniphore reviews and testimonials from customers, explore 35 case studies and customer success stories, and watch 24 customer videos to see why companies chose Uniphore as their Conversational AI

Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. They make it possible for every voice, on every call, to be truly heard.

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  • 77 Testimonials View
  • 35 Case Studies View
  • 24 Customer Videos View
Customer Rating Review Score based on 3599 reference ratings
4.8/5.0 (3599)
  • Winter 2026 Top Performer Customer Data Platforms

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77Testimonials

  • "Uniphore is an important part of our overall vision to make it easier for customers to self-serve through their preferred channels. As PSE continues to invest and find ways to …

  • "Previously the data analyst that was manually stitching together data from three different sources was waiting four hours for a large query to run and now it’s minutes. Things like …

  • “We are becoming more intentional about how we measure success. Our teams are able to commit to what success looks like across our customer journeys.”

76 more testimonials currently locked

35 Case Studies

  • State Collection Service Automates Collections and Elevates Customer Experience

  • International Banking Group Automates Compliance and Gains Insight Into Every Investor Conversation

  • Media Use Cases Increase Efficiency, Productivity & Revenue

34 more case studies currently locked

24 Customer Videos

  • Genworth Financial Builds a Smart-Hub CX Stack
  • Savvy - Customer Success Story (Schmuel Kamensky - Senior Software Engineer)
  • Pandora - Customer Success Story (David Hassler - Director of Software Engineering)
23 more videos currently locked

Additional Uniphore Information & Resources

Read Uniphore Reviews, Testimonials & Customer References from 77 real Uniphore customers.

Browse Uniphore Case Studies, Customer Success Stories, & Customer References from 35 businesses that use Uniphore.

Watch Uniphore Customer Videos to learn why 24 businesses chose Uniphore.