Segment

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Read 179 Segment reviews and testimonials from customers, explore 129 case studies and customer success stories, and watch 13 customer videos to see why companies chose Segment as their Customer Data Platforms

Segment provides the customer data infrastructure that businesses use to put their customers first. With Segment, companies can collect, unify, and connect their first-party data to over 200 marketing, analytics, and data warehousing tools. Today, thousands of companies across 71 countries use Segment, from fast-growing businesses such as Atlassian, Bonobos, and Instacart to some of the world’s largest organizations like Levi’s, Intuit, and Time. Segment enables these companies to achieve a common understanding of their users and make customer-centric decisions.

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  • 179 Testimonials View
  • 129 Case Studies View
  • 13 Customer Videos View
Customer Rating Review Score based on 4839 reference ratings
4.8/5.0 (4839)
  • Winter 2026 Market Leader Customer Data Platforms

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Featured Testimonials

  • “Whenever we have a challenge, we always look to Twilio. Twilo has amazing documentation, which helps us operate faster at scale.”

  • "With Segment, it was kind of a no-brainer. Segment is the market leader, so we didn't need to overthink it, it was just a given to go with their CDP."

  • "We were really excited to partner with Twilio, because many of Twilio’s tools can improve our speed to market."

Featured Case Studies

  • How ZALORA increased experimentation velocity and doubled its conversion rates with Twilio …

  • How Veo Technologies gain a deeper understanding of its customers and deliver …

  • How Typeform used Twilio Segment Protocols to enforce its overall data governance …

Featured Customer Videos

Additional Segment Information & Resources

Read Segment Reviews, Testimonials & Customer References from 179 real Segment customers.

Browse Segment Case Studies, Customer Success Stories, & Customer References from 129 businesses that use Segment.

Watch Segment Customer Videos to learn why 13 businesses chose Segment.