Segment

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Read 179 Segment reviews and testimonials from customers, explore 129 case studies and customer success stories, and watch 13 customer videos to see why companies chose Segment as their Customer Data Platforms

Segment provides the customer data infrastructure that businesses use to put their customers first. With Segment, companies can collect, unify, and connect their first-party data to over 200 marketing, analytics, and data warehousing tools. Today, thousands of companies across 71 countries use Segment, from fast-growing businesses such as Atlassian, Bonobos, and Instacart to some of the world’s largest organizations like Levi’s, Intuit, and Time. Segment enables these companies to achieve a common understanding of their users and make customer-centric decisions.

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  • 179 Testimonials View
  • 129 Case Studies View
  • 13 Customer Videos View
Customer Rating Review Score based on 4911 reference ratings
4.8/5.0 (4911)
  • Winter 2026 Market Leader Customer Data Platforms

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Featured Testimonials

  • "Rocket’s partnership with Twilio enables us to give our users exactly the experience they desire."

  • “Everything is easier with Segment. It’s much faster for us to build a data pipeline. You can just go to Segment’s integration catalog and select a Source or Destination, and …

  • "Segment for us is the beginning point for all of our event data and our behavioral data."

Featured Case Studies

  • OhMD and Twilio Empathetic AI-powered patient communication at scale

  • How Pomelo delivers one-to-one recommendations at scale with Twilio Segment and Amazon …

  • How AB InBev got 2M small businesses buzzing through a next generation …

Featured Customer Videos

Additional Segment Information & Resources

Read Segment Reviews, Testimonials & Customer References from 179 real Segment customers.

Browse Segment Case Studies, Customer Success Stories, & Customer References from 129 businesses that use Segment.

Watch Segment Customer Videos to learn why 13 businesses chose Segment.