Segment

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Read 179 Segment reviews and testimonials from customers, explore 129 case studies and customer success stories, and watch 13 customer videos to see why companies chose Segment as their Customer Data Platforms

Segment provides the customer data infrastructure that businesses use to put their customers first. With Segment, companies can collect, unify, and connect their first-party data to over 200 marketing, analytics, and data warehousing tools. Today, thousands of companies across 71 countries use Segment, from fast-growing businesses such as Atlassian, Bonobos, and Instacart to some of the world’s largest organizations like Levi’s, Intuit, and Time. Segment enables these companies to achieve a common understanding of their users and make customer-centric decisions.

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  • 179 Testimonials View
  • 129 Case Studies View
  • 13 Customer Videos View
Customer Rating Review Score based on 4627 reference ratings
4.8/5.0 (4627)
  • Winter 2026 Market Leader Customer Data Platforms

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Featured Testimonials

  • "All in all, working with Twilio Segment has given us the chance to be proactive about data privacy changes. What could have been a mad scramble to get around the …

  • “by focusing our marketing efforts exclusively on people who have demonstrated a purchase intent, while simultaneously filtering out inactive or disengaged customers, we have been able to optimize our advertising …

  • "We are a small team, so we needed an easy-to-use solution, compatible with our existing ecosystem (e.g. Shopify and Klaviyo). And we needed an infrastructure that would allow us to …

Featured Case Studies

  • How Veo Technologies gain a deeper understanding of its customers and deliver …

  • How edX modernizes its tech stack with Twilio Segment to easily and …

  • How Jumbo Interactive built a scalable customer data pipeline with Twilio Segment

Featured Customer Videos

Additional Segment Information & Resources

Read Segment Reviews, Testimonials & Customer References from 179 real Segment customers.

Browse Segment Case Studies, Customer Success Stories, & Customer References from 129 businesses that use Segment.

Watch Segment Customer Videos to learn why 13 businesses chose Segment.