138 Trustpilot Testimonials

"To us, it's a no-brainer to tout our reviews wherever we can. Customers use reviews to shop. Customers look to their peers for insight. Customers want to know they can trust you."

"Our way of using the API is easy yet smart: everyday we read all the incoming reviews we received within the last 24 hours and import them in our own CRM. This links them to the incoming orders and, thus, to our customer. Because of this step our Customer Care division can much better understand the level of satisfaction of our clients when it comes to repeated purchases."

"Proving that we’re trustworthy is the key to all of that."

"Featuring a Trustpilot widget on landing pages for paid search establishes credibility for new users who might want to become customers — we now include it on every search landing page."

"We use these reviews for immediate feedback and communication with customers, to identify opportunities and issues, and to monitor ongoing customer satisfaction levels."

“If you really do focus on your reviews and the feedback that your customers are giving you, and if you work hard towards improving your service and customer experience, you really can improve your reputation."

“The feedback is really, really valuable. That communication and that link with consumers breeds loyalty and is a great advert to all our prospective customers."

"Using Trustpilot is super intuitive. One of the biggest advantages is that we can connect Trustpilot to different platforms like Zendesk and Slack. It also helps that Trustpilot is known on the international level."

“Trustpilot has had a positive impact internally as we’re able to share the happiness our customers feel. It’s become an integral part of our business, with performance being shared and discussed at a senior level on a weekly basis.”

"Our product review collection increased by 1,900% when we changed to Trustpilot's Product Review solution."

"In order to deliver our vision of revolutionising the way drivers park in the UK, we have to be spectacularly user-centric."

“The Trustpilot team have worked closely with us throughout the process, from strategy through to implementation, to ensure that we achieve success with our review strategy. This has been done through regular business reviews, strategy meetings, and A/B testing guidance to ensure that the platform delivers solutions driving results.”

“Trustpilot has been an effective tool to build our reputation as a trusted lender in the small loans market in Australia. Your Trustpilot rating can quickly change with a few poor ratings, so being consistent in every single customer interaction to build brand credibility both online and offline for the long term is essential.”

“Trustpilot users have given us feedback on everything: From our packaging, instructions and delivery, to our website usability, customer service and nursing support. The feedback we receive on a daily basis is incredibly valuable to us, as it is helps us understand what works, and what needs to change. Without Trustpilot, we would not be providing as good a service to our customers.”

"Review Insights is saving us a lot of manual work which we were conducting by theming reviews ourselves. Due to the high volume of reviews coming in, this was taking up a large proportion of our available resources. We can now enable key stakeholders to have a quick snapshot on what topics are doing well and not so well in the monthly meetings, showing our most obvious pain points using the heat maps."