138 Trustpilot Testimonials

“Our core values are trust and transparency. We feel by inviting all our customers to leave feedback and displaying our TrustScore we can successfully portray our message across. After all, our customers are the best form of advertising.”

"Where Trustpilot stands out in our eyes is the unrivalled visibility you have of your page and what customers are saying about you."

"The beauty of Trustpilot is that I can respond to any review. By answering customer reviews in public, we demonstrate that we care about our customers. When it comes to customer credibility, a quick and helpful answer to a complaint can be even more powerful than getting all five-star ratings."

"As an emerging fintech player, we have to exude trustworthiness if we expect customers to feel comfortable sharing their social security numbers and financial data. Trustpilot content on our website and in our ads gets that message across. Now. Trustpilot has become an integral part of our business operations — our whole Leadership Team reads every single review."

"Having another layer of third-party validation, and a neutral platform where users can go and express how they've been feeling about their experience with TaxSlayer Pro, shows prospective customers out there who might be hesitant to switch that they can trust our product."

“Through product reviews, customers tell us which products to get more of and which to remove. They [product reviews] help us pick the right products just as much as they help our customers.”

“Trustpilot has been a huge driver for Reassured’s success and we would recommend anyone looking to build a positive image to their customers to consider using the platform. The more you can encourage your customers to leave reviews, the more authoritative it will help you become. Integrating the platform into the process on your business, actioning negative reviews and showcasing positive ones will only help your business succeed further. The platform is extremely easy to use and we strongly recommend it.”

“We grab a lot of reviews which really show the heart of the brand from the reflection of the comments that people are saying and we showcase these reviews in our marketing campaigns because we believe they are engaging, and social proof that we provide a lot of value to our customers.”

“Choosing the right removal company is an important decision as your chosen company is responsible for the safe transport of your beloved possessions, and also because moving home is likely to be an extremely stressful day and the right company should assist and support you as much as possible. Therefore, choosing a good removal company is of paramount importance, which means it’s highly likely that people’s decision-making process will be far longer and drawn out than for other industries.”

"It’s very important for us to provide our customers with the best experience and products, and therefore we’re continually trying to improve. The insights from products reviews help us do just that."

"Interestingly, we found that products with a 1-star review still had a higher conversion rate than products with no rating at all."

"Our way of using the API is easy yet smart: everyday we read all the incoming reviews we received within the last 24 hours and import them in our own CRM. This links them to the incoming orders and, thus, to our customer. Because of this step our Customer Care division can much better understand the level of satisfaction of our clients when it comes to repeated purchases."

“Overall, Trustpilot has been a great tool to help us develop the eCommerce side of the business. It’s also been amazing at helping us grow our community and improve customer retention, customer satisfaction, and communication.”

"Unfavorable reviews have helped us address customer issues and questions immediately, which gives us a better chance at providing an overall positive customer experience. Without the reviews, we may not even know there was a problem in the first place."

"Featuring a Trustpilot widget on landing pages for paid search establishes credibility for new users who might want to become customers — we now include it on every search landing page."