138 Trustpilot Testimonials

"Trustpilot has helped us to put customer experience centre stage, and has helped potential customers to see we can deliver the same great service online as we do in-store."

“Our commitment to making our customers happy has always been the backbone of our business. We feel this milestone is a huge badge of confidence from our customers, and we want to thank them for taking the time to leave a review.”

“We are a small business in a competitive online marketplace. Trustpilot allows us to collect reviews from all of our customers quickly and easily - and showing those reviews in a way that gives our website higher credibility and "social proof". The automation of the review process, both for company and product reviews, means that we can spend our time focusing on the things that make our customers happier. We are proud of our star rating - and Trustpilot's tools make it easier to show our positive feedback on our website, in our e-mail marketing, and in our social media marketing."

“Word of mouth and referrals are huge influencers in people’s buying cycles and having an independent review out there does actually help people in choosing Sage.”

"As an emerging fintech player, we have to exude trustworthiness if we expect customers to feel comfortable sharing their social security numbers and financial data. Trustpilot content on our website and in our ads gets that message across. Now. Trustpilot has become an integral part of our business operations — our whole Leadership Team reads every single review."

"Having another layer of third-party validation, and a neutral platform where users can go and express how they've been feeling about their experience with TaxSlayer Pro, shows prospective customers out there who might be hesitant to switch that they can trust our product."

“Through product reviews, customers tell us which products to get more of and which to remove. They [product reviews] help us pick the right products just as much as they help our customers.”

“Trustpilot has been a huge driver for Reassured’s success and we would recommend anyone looking to build a positive image to their customers to consider using the platform. The more you can encourage your customers to leave reviews, the more authoritative it will help you become. Integrating the platform into the process on your business, actioning negative reviews and showcasing positive ones will only help your business succeed further. The platform is extremely easy to use and we strongly recommend it.”

“We grab a lot of reviews which really show the heart of the brand from the reflection of the comments that people are saying and we showcase these reviews in our marketing campaigns because we believe they are engaging, and social proof that we provide a lot of value to our customers.”

“Choosing the right removal company is an important decision as your chosen company is responsible for the safe transport of your beloved possessions, and also because moving home is likely to be an extremely stressful day and the right company should assist and support you as much as possible. Therefore, choosing a good removal company is of paramount importance, which means it’s highly likely that people’s decision-making process will be far longer and drawn out than for other industries.”

"It’s very important for us to provide our customers with the best experience and products, and therefore we’re continually trying to improve. The insights from products reviews help us do just that."

"Interestingly, we found that products with a 1-star review still had a higher conversion rate than products with no rating at all."

"Our way of using the API is easy yet smart: everyday we read all the incoming reviews we received within the last 24 hours and import them in our own CRM. This links them to the incoming orders and, thus, to our customer. Because of this step our Customer Care division can much better understand the level of satisfaction of our clients when it comes to repeated purchases."

“Overall, Trustpilot has been a great tool to help us develop the eCommerce side of the business. It’s also been amazing at helping us grow our community and improve customer retention, customer satisfaction, and communication.”

"Unfavorable reviews have helped us address customer issues and questions immediately, which gives us a better chance at providing an overall positive customer experience. Without the reviews, we may not even know there was a problem in the first place."