“Reviews are part of a customer’s buying journey now for so many different products that you just have to embrace it. To embrace it fully you have to be confident that you are doing things the right way. Trustpilot really helps us stay true by our tag line - ‘Do …

"Although we have achieved a 5 star rating we know we continually need to evolve to improve the services provided to our clients, clearly feedback from our clients is vital to us. Trustpilot continues to be a major part in accessing the level of service provided to our clients."

"We incentivize our agents to provide really good service, and then ensure that good service is spoken about on Trustpilot."

"Having another layer of third-party validation, and a neutral platform where users can go and express how they've been feeling about their experience with TaxSlayer Pro, shows prospective customers out there who might be hesitant to switch that they can trust our product."

“Through product reviews, customers tell us which products to get more of and which to remove. They [product reviews] help us pick the right products just as much as they help our customers.”

“Trustpilot has been a huge driver for Reassured’s success and we would recommend anyone looking to build a positive image to their customers to consider using the platform. The more you can encourage your customers to leave reviews, the more authoritative it will help you become. Integrating the platform into …

“We grab a lot of reviews which really show the heart of the brand from the reflection of the comments that people are saying and we showcase these reviews in our marketing campaigns because we believe they are engaging, and social proof that we provide a lot of value to …

“Choosing the right removal company is an important decision as your chosen company is responsible for the safe transport of your beloved possessions, and also because moving home is likely to be an extremely stressful day and the right company should assist and support you as much as possible. Therefore, …

"It’s very important for us to provide our customers with the best experience and products, and therefore we’re continually trying to improve. The insights from products reviews help us do just that."

"Interestingly, we found that products with a 1-star review still had a higher conversion rate than products with no rating at all."

"Our way of using the API is easy yet smart: everyday we read all the incoming reviews we received within the last 24 hours and import them in our own CRM. This links them to the incoming orders and, thus, to our customer. Because of this step our Customer Care …

“Overall, Trustpilot has been a great tool to help us develop the eCommerce side of the business. It’s also been amazing at helping us grow our community and improve customer retention, customer satisfaction, and communication.”

"Unfavorable reviews have helped us address customer issues and questions immediately, which gives us a better chance at providing an overall positive customer experience. Without the reviews, we may not even know there was a problem in the first place."

"Featuring a Trustpilot widget on landing pages for paid search establishes credibility for new users who might want to become customers — we now include it on every search landing page."

"To us, it's a no-brainer to tout our reviews wherever we can. Customers use reviews to shop. Customers look to their peers for insight. Customers want to know they can trust you."