138 Trustpilot Testimonials

"Trustpilot has helped us to put customer experience centre stage, and has helped potential customers to see we can deliver the same great service online as we do in-store."

“Our commitment to making our customers happy has always been the backbone of our business. We feel this milestone is a huge badge of confidence from our customers, and we want to thank them for taking the time to leave a review.”

“We are a small business in a competitive online marketplace. Trustpilot allows us to collect reviews from all of our customers quickly and easily - and showing those reviews in a way that gives our website higher credibility and "social proof". The automation of the review process, both for company and product reviews, means that we can spend our time focusing on the things that make our customers happier. We are proud of our star rating - and Trustpilot's tools make it easier to show our positive feedback on our website, in our e-mail marketing, and in our social media marketing."

“As the competition for our products gets more intense, and our product range expands, we need to be one step ahead of our competitors. If we carry on the way we are going with our TrustPilot reviews, then we have a clear advantage over our competing companies who have been established for a lot longer than we have.”

“Reviews are part of a customer’s buying journey now for so many different products that you just have to embrace it. To embrace it fully you have to be confident that you are doing things the right way. Trustpilot really helps us stay true by our tag line - ‘Do it the Right way. Do it the Rivervale Way.”

“Trustpilot has been a great investment that has enabled us to easily share why customers love us. From improved customer experience to channel optimization, Trustpilot is a key service for our business.”

“We wanted to make sure we found a trustworthy, reliable review platform that was easy for our customers to use.We conducted extensive research online, and the best solution we found was Trustpilot."

“Our Trustpilot reviews are used from Senior Management down to the Account Managers. They are used for investor decks when outlining the value of the Upad proposition to investors and on the phone to landlords who are enquiring about the service, but aren’t yet sure if they want to proceed.”

“With any truly innovative product you expect to gain traction from early adopters, but to grow you need to reach the laggards, convincing them to try what is a new way of doing things. I have found nothing more effective at doing this than genuine and independent reviews, hence why Trustpilot is so vital for our business.”

“16,000 reviews will always be better than 8,000, and 20,000 will be more convincing than 16,000. To continue to beat the competition, our review count always needs to be growing.”

“The reviews we receive are massively important to, not only our online business, but also our bricks and mortar pharmacies, as they reflect the customers’ interaction through our click and collect service.”

"Clearly customers liked our products and prices because they were buying from us in their droves on eBay and Amazon. We were getting traffic, but suffered with a low conversion rate."

“As a bootstrapped company, we were looking for ways to establish our credibility and increase our reputation. It was very easy to go with Trustpilot, knowing they were a leader in the space.”

“Trustpilot has helped us get an increase in new customers as on-site reviews boost customer confidence in our brand.”

“It’s very helpful to be able to get the raw information from our customers of what they think at that time and then we can then act on it straightaway. This enables us to be responsive to needs and agile as a business.”